Angélica Luz Atlassian Team

Hello @Admin Jira, Welcome to Atlassian Community! Thank you for providing all the details of your issue and the screenshots. Testing on my side, I opened the URL of your Jira site using incognito mode, and when adding your email, it doesn't redirect to Microsoft, but when I added the email address of other users of the…

Hello @Nicholas Gilbert, Welcome to Atlassian Community! It's possible to migrate an entire site to another or only import the tickets. Currently, it's not possible to export and import a single project. * Allow Single Project Export With this said, you can create a full backup on the site that has the project you need and…

Hi Jasper, When an email is sent to a Service project, the only way to check which mail channel received the request is by checking the logs. There are no fields to filter if a request was sent to the default email or the custom one. If you use a custom email, then you will be able to access the inbox, but it will be…

Hello @Owl DiBlassio, Thank you for reaching out to Community! The steps to add administrators are still the same, but as you mentioned, the UI changed since 2019. Below are the screenshots of how it looks now: Regards, Angélica

Thank you for the details, @Srinivas Srikakulapu. The issue that you are facing is related to a known bug and to fix that, it's necessary to raise a ticket with our support, so they can remove the groups in the database. * Deleted or Unexisting groups can't be removed from Global Permissions Please, go to…

Hello @Technology HelpDesk, Thank you for reaching out to Atlassian Community! When it comes to project permissions, currently, it's not possible to restrict queues based on users or groups. There are feature requests suggesting improvements for that: * Ability to show/hide Queues with specific users/groups * Allow…

Hello Ben, Thank you for reaching out to Atlassian Community! On Jira mobile, currently, there is no option to receive notifications when a ticket is created. There is a feature suggesting the implementation of such ability: * Notify on the Jira mobile app when new issues gets created. Please, click on vote and also watch…

Hello Larissa, Thank you for reaching out to Atlassian Community! When it comes to Customer permissions in the portal, currently, it's not possible to allow them to only view tickets. If a customer is added to a project, they will be able to create and view tickets, view articles (in case a knowledge base is linked to the…

Hello @Arnis Riškovs, Thank you for reaching out to Atlassian Community! When it comes to translation, classic service management projects have a feature called "Language support" where administrators can add several different languages for the customers to use the portal in their preferred language. Below are the…

Hello Albert, Thank you for reaching out to Atlassian Community and for sharing the details. Since you are using a Classic project, it's important to check the board settings to confirm if there are no issues with the columns, filter, ranking. Can you please go to Board settings and check if the board is using rank? Was…

Hello @Aljoscha Zöller, Thank you for reaching out to Atlassian Community and for bringing this issue to your attention. I tested on my local site by changing my profile language to German and I was able to replicate the same issue. The translation is incorrect from both Jira Software and Service Management next-gen…

Hello @sunil_kumar1, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using a classic or a next-gen project. If it's a next-gen, it's possible to disable sprints and reports. Can you please go to Project settings > Features and check if these…

Hello Gustavo, Thank you for reaching out to Atlassian Community! When it comes to agent notification, by default, the notification for Issue Created is set to be delivered to All Watchers, Current Assignee, Reporter, but it's possible to edit the scheme and add a group or a role, so your team would receive the…

Hello @Andrew Henry, Welcome to Atlassian Community! In Jira Service Management, there is only one notification scheme for customers and it's not possible to configure different notifications depending on working hours and out of office hours. There is a feature request suggesting the implementation of such ability: * As…

Hello @Даниил, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's…

Hello @John Dawson, Thank you for sharing your concerns. Although I would like to help you with this issue, currently, it's not possible to configure how the request types are shown in the widget. It's possible to select a default one and then the customer must search for other request types. There are feature requests…

Hello @DiLiP, I'm glad that I could help! In order to get their accountID, you can use the "Find users and groups" API: * Find users and groups curl --request GET \ --url 'https://domain.atlassian.net/rest/api/3/groupuserpicker?query=user@domain.com' \ --user 'admin@domain.com:A1b2345CdEfgHIJkLMn67O8Q' \ --header 'Accept:…

Thank you for the information, @Sys Admin. I was able to find bounces for three different addresses with "Sophie" and I removed these bounces: 550: 550 5.4.1 ...@... Recipient address rejected: Access denied [BN3NAM01FT029.eop-nam01.prod.protection.outlook.com] 550: 550 5.4.1 ...@... Recipient address rejected: Access…

Hello Ramesh, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to make some questions. Is this happening for all tickets on all projects? Is it affecting all users? Are you using a next-gen or a classic project? If it's a next-gen, you will see this information on…

Hello @Atlassian DNT, Welcome to Atlassian Community! In Jira Cloud Free, project permissions are not available. Anyone added to Jira Software will be a project administrator. * What is the Free Jira Cloud plan? Project permissions, roles, and issue-level security aren't customizable in Jira Core and Software Free. If your…

Hello Elsa, Thank you for reaching out to Atlassian Community! As the title of the email says, there were attempts to access your Atlassian account, but it doesn't mean someone actually logged in using your account. If someone or you tried to access your account several times with the incorrect password, for example, this…

Hello @Srinivas Srikakulapu, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us the name of the group that is duplicated on Global permissions. Was the group created by a site administrator or is it a system group? Please, share with us the name or…

Hello @Menshikov Denis, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you have any screenshots or examples of where the button was showing before. By default, Jira doesn't have a button called Recurring tasks, so I believe you are talking about an add-on, please…

Hello @Aaron Monilal Welcome to Atlassian Community! It's possible to create scheduled automation using Project automation. The option, in this case, would be to use CRON expressions to run it on specific days. On the Automation, select When: Scheduled and select the Advanced option. It would be something like this: For…

Hello @Petr AST, Thank you for reaching out to Community! The option to copy attachments is currently not available in project automation in Jira Cloud because the Jira REST API doesn't provide a clone action. There is a feature suggesting the implementation of such ability: * Allow Copy attachments in Cloud Please, click…

Hello Angie, Thank you for reaching out to Atlassian Community! The Send Email is related to an add-in in Outlook and the add-on Outlook Email for Jira. Have you checked with other administrators if they installed any new add-on or any add-in in outlook in the past days? This is not something automatically added in Jira,…

Hi Venkata, The "site-admin" group is a system group and it's not possible to change its permissions. Anyone added to this group will be able to see everything on the User management page. It's possible to add someone as a Trusted user, but the only permission for this role is to add new users, it's not possible to manage…

Hi Yuta, Thanks for sharing your concerns. Migrating customers to Atlassian account will allow them to see Confluence, but it won't remove their permission to access the portal. The difference, in this case, is just to allow them to see articles outside the portal, so they can see the entire list of articles of the space,…

Hi Phil, There are no blocks or bounces for any email address of your domain. Since that was not the cause, can you please whitelist our domains and IPs? This will also make sure that all products work as expected, including the notifications: * Atlassian cloud IP ranges and domains

Hello @Ebony Stoffels, Thank you for reaching out to Atlassian Community! When the user never logged in, it's possible to revoke their access only by opening their profile. Please, click on their name and click on "Has access on site" or click on … > Remove user. Regards, Angélica