Angélica Luz Atlassian Team

Hello @Denys Tkachuk, Welcome to Atlassian Community! I saw that you created a ticket with our CAs and there you mentioned the URL of the Cloud site. Checking that site, I can see that you don't have permission to access Jira. Your account is active, but you are not part of the default group that allows access to Jira…

Olá Juliana, Será necessário criar um request type novo para o issue type Problema. Vá em Configurações do projeto > Tipos de solicitação > Adicionar novo tipo de solicitação. Caso não queira que fique visível no portal, apenas não adicione ele em nenhum grupo.

Thank you for testing, Sam. Can you confirm if the sysadmin user is set as active? I didn't mention, but this account is required for the migration to work, so check the entities.xml again to confirm if the sysadmin is active. Can you access Cog icon > Billing > Manage subscriptions and change the plan from Free to…

Hello Charles, Thank you for reaching out to Atlassian Community! The field Organization is not sortable, that's why it's not possible to sort it on the Queue or using JQL. There is a feature request suggesting the implementation of such ability: * Field Organization is not sortable in a JQL Please, click on vote and watch…

Hello Neil, Welcome to Atlassian Community! The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, and the order may change from one day to another. Currently, it's not possible to change that. There is a feature request regarding the project's order in the…

Hello @IT COMCOM, Thank you for reaching out to Atlassian Community! If you are using a Classic project, you can change the request type for email requests on Project settings > Email requests > > Configure email requests. Note that, for a request type to be suitable for email requests, it's necessary that only summary and…

Hello @BD, Welcome to Atlassian Community! Checking on our side, I didn't find any blocks or bounces related to your domain. Are you using the "Continue with Google" option to login? I see that on the site, your email has a domain that, when adding on Google, redirects to another one. Are you facing issues logging in with…

Hello Mike, Welcome to Atlassian Community! On next-gen project, it's also possible to give permission to a group the same as classic ones. Is it showing any error when you try to add a group or is it not returning any group when you search? Are you able to add a single user? Regards, Angélica

Hello @Customer Service Allofresh, Thank you for reaching out to Atlassian Community! Just to better understand the issue, I would like to know if the customer received all other notifications. Is the satisfaction one the only notification they are not receiving? Is it happening to all tickets and customers? According to…

Hello @Nikita Tovstoles, Thank you for reaching out to Atlassian Community! When it comes to moving an issue from one project to another, or just moving from one issue type to another, it's necessary to go through the steps because of the workflow statuses, required fields, and so on. Even if the project has the exact same…

Hi Tim, Thank you for the details. I'm sorry for the misunderstanding, I shared screenshots and information about the Cloud app. Since you are using the Server version, this issue is related to a known bug: * Viewing Epic type issues in the Jira server mobile app does not display the children issues in that epic Please,…

Thank you for the details, Adam. I searched for the error 4T5DIA and I didn't find any similar issues, and searching on Google as well, it returns only this thread. Can you please send us a screenshot of the error and any other message that appears when you click on the board? Are you trying to access the board directly…

Hello Suma, Thank you for reaching out to Atlassian Community! When changing the renderer of the field, it will only show the difference if using the old issue view. Using the text renderer, it won't render, for example, the name of the user if you mention them, a text with color, images, and so on. In the example below, I…

Hello Nick, Thank you for reaching out to Atlassian Community! When it comes to the agent view, it's possible to modify the order of the fields for the create screen, but this is only possible for Classic projects. Next-gen doesn't have the option to modify the screens. If you are using a Classic project, you can go to…

Olá Juliana, Obrigada por entrar em contato com o Atlassian Community! Quando se é um agente em um projeto de Service Management, não é necessário ser um participante, você pode ser um watcher caso queira receber atualizações do ticket. Também não é recomendado que um agente seja colocado como participante, por que pode…

Hello @Petr AST, Thank you for reaching out to Community! The rating and comments of the satisfaction survey are not stored in custom fields, that's why the smart values that you are using won't return the information you need. In order to get the rating, you can use the smart value {{issue.Satisfaction.rating}}. * Request…

Hello Bianca, Thank you for reaching out to Atlassian Community! When issues are added to an Epic, it will show the option to expand and show child issues on the Roadmap. This works for both Classic and Next-gen projects. Classic: Next-gen: Can you please share with us a screenshot of your Roadmap? Just make sure to hide…

Thank you for the details, Tim. I'm still not sure about what field you are talking about. Testing on my local Android mobile, the fields are shown right after the Description, it's not necessary to click on "more". Classic project: Next-gen project: Also, just to confirm, are you using Android or iOS? I'm asking because…

Hi @Petr AST, You can create an account on this site. Click on the top right and on the next page, click on "Sign up for an account". Once you are logged in, you will see the options to Vote and Watch.

Hello @Manikanta_A, Thank you for reaching out to Atlassian Community! There was a bounce on their email address and it was probably what was causing the invitation not being delivered: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [SN1NAM02FT038.eop-nam02.prod.protection.outlook.com] I removed this…

Hello Adam, Welcome to Atlassian Community! Checking the logs of your site, I found the following error: "com.atlassian.jira.simplified.issueparent.IssueParentAssociationServiceImpl.privacy-safe" Then, searching for similar cases, it seems that this error happens when tickets from the affected project are child issues of…

Hello @Ianis, Welcome to Atlassian Community! When it comes to Request types and a System field like Components, it's not possible to restrict the values to show only some of them for specific request types. I understand that you used those as an example, but if you indeed have few request types and components on your…

Hello @william, Thank you for reaching out to Atlassian Community! The documentation you shared has the steps for Jira Server, that's why you couldn't find the options on your site. When using next-gen projects, currently, it's not possible to set a default issue type. There is a feature suggesting the implementation of…

Hi @Admin Jira, I saw that you haven't created the ticket yet, so I would like to share with you that this issue was reported as a bug. For more details, please check the link below: * Social login "Continue with Microsoft" stopped working Please, click on "This affects my team and also watch to receive updates.

Hello Mark, Thank you for reaching out to Atlassian Community! In order to add another user as an org admin, you need to: * Go to https://admin.atlassian.com * Click on the desired organization * Settings * Administrators * Add administrators After that, the user will receive a notification informing that they were added…

Hello Roy, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that you are also an Org administrator, so you should be able to access Directory > Domains. On admin.atlassian.com, you need to click on the desired organization, so you will see the options: If you have any other…

Hello Divya, Welcome to Atlassian Community! Checking the details of the site, I can see that you haven't logged in to the site for the past 30 days. Also, I saw that your account is active on the site and you have permission to access the products. Can you please open an incognito tab and try to log in on…

Hello @Alexandru Lungu, Thank you for reaching out to Atlassian Community! When using Jira and Confluence under the same domain, users created will belong to that domain as well, so yes, if you invite a user you can allow them to access Jira and Confluence or only one of the products. All users will be listed under the…

Hello Samuel, Thank you for reaching out to Atlassian Community! I can see that you are using Cloud free and the error you are facing might be related due to the number of available licenses. It's not possible to skip the user import, but you can edit the entities.xml and set the users as inactive or even remove them. On…

Hello @Suma Kustagi, Thank you for reaching out to Atlassian Community! I would like to share with you our documentation about CSV that has some examples that may help you: * Import data from a CSV file If you are facing any issues while importing the CSV file, feel free to share a screenshot with us. Please, take your…