Angélica Luz Atlassian Team

Hello @Administrator, Welcome to Atlassian Community! Checking your domain on our tools, it didn't return any bounces or blocks. Can you please ask your IT manager to whitelist our domains and IPs? This is to make sure none of our emails will be blocked and for the products to work correctly. * Atlassian cloud IP ranges…

Hello Jim, Thank you for reaching out to Atlassian Community! When it comes to export issues directly to PDF, it would be necessary to use an add-on as you mentioned. There was a feature request suggesting this, but it was closed as "Won't fix". There is a workaround they can use to save issues as PDF without an add-on. I…

Hello Vanessa, Welcome to Atlassian Community! Thank you for the details. In order to use a custom domain to send notifications, it's also necessary to verify the domain. I can see here that the domain of your email address was not verified, so please, follow the instructions of the documentation below: * Verify a domain…

Hello Sandra, Thank you for reaching out to Atlassian Community! When dealing with a large number of customers, the best option would be to add them to Organizations. Using this feature, they would be able to search only for managers in the Organization. Also, another option would be using different projects for different…

Hello Amit, Thank you for reaching out to Atlassian Community! When it comes to migrating users from one organization to another, it's possible to do that only by transferring the products. When transferring products from a different Cloud domain to an existing organization, you will be able to manage all the users in one…

Hello Antony, Welcome to Atlassian Community! In order to share a dashboard with your team, you must have the global permission "Share dashboards and filters". Can you ask your administrator to check if a group you are part of has this permission? They must go to Cog icon > System > Global permissions. * Manage global…

Hello Raj, Thank you for reaching out to Atlassian Community! Just for a better understanding of the feature you need, I would like to know if you would like each ticket to have a fixed URL or if you would like a shortcut outside of the ticket. Testing here, none of the text fields and also the URL field allows using…

Hi Hunter, If you don't mind, you can upload it on youtube and share it with us. Here in community, it's possible to upload Gifs, but only small ones. I tried to replicate it here, but it works normally, so we would need more details. Can you share with us the information I asked about in my previous answer? You can also…

Hello @Kirby Bryant, Yes, and the bounce was related to the same error: 550 5.1.1 Requested action not taken: mailbox unavailable I also removed bounces for four emails of the same domain, so if someone else was facing issues, it should work now. Regards, Angélica

Sorry for the misunderstanding, Petr. I just tested with my personal Gmail and it shows that I already have an account but then I go to the same page as you informing me that I don't have access. I believe they removed the permissions for non Atlassians.

Hello @[deleted], Welcome to Atlassian Community! Checking the details of your site, I can see that there are 3 agents already (including you) and all of the emails are Atlassian account. Can you please check if they can log in on id.atlassian.com? Can you also share with us a screenshot of the error message? Just make…

Hello Paul, Welcome to Atlassian Community! When using the widget, currently, it's not possible to pre-populate fields. I understand that you would like their account to be automatically added to the field, but this functionality is not supported, they will have to type their email address. There is a feature request…

Hello Jarrod, Welcome to Atlassian Community! When it comes to adding a default value to a Description field, manly when it's a table, it will only be possible using Automation. The description is a system field, so it's not possible to edit the default value, but the automation can edit this field once the ticket is…

Hello @Veronika Dvorska, Thank you for reaching out to Atlassian Community! It's possible to upgrade your plan from Free to Standard on Cog icon > Billing > Manage subscriptions. On this page, click on Change and select the Standard plan. The standard plan allows you to add up to 10,000 users, so yes, you can invite them…

Hello @Johan Törnblom, Thank you for reaching out to Atlassian Community! The queues Service Requests, Incidents, Problems, and Changes are based on the four categories that are part of the ITSM template and it's not possible to remove that. * What are ITSM categories? * How categories work in IT service management…

Hello Lee, Thank you for reaching out to Atlassian Community! On the new issue view, the editor is Markdown, and using Enter or pasting a text that has a line break, it will add double space. There is a feature request suggesting improvements for that: * Enter in description add double space in New issue view Please, click…

Hello @Petr AST, Thank you for the details. I tested the {{issue.Satisfaction.rating}} and it works on a simple automation. Testing the {{#lookupIssues}}, it also didn't return the ratings on the notification, but it's expected because it's not supported for Lookup issues action. * Smart values - general Available…

Hello @Hunter Geurink, Thank you for reaching out to Community! Just for a better understanding of the issue, I would like to know the steps you are following, so we can try to replicate the issue here. Is this happening on Filters > Advanced search or on the Filters menu directly in the project sidebar? Is it happening on…

Hello @Eirik Aune, Welcome to Atlassian Community! When adding users to a Cloud site, they will be able to login with email and password. So, for example, you invited Abby@domain.com manually through the user management page. Then you decided to use GSuite to manage the users. If Abby@domain.com also exists in the GSuite…

Hello Brad, Thank you for reaching out to Atlassian Community! On the new issue view, the editor is Markdown, and using Enter or pasting a text that has a line break, it will add double space. There are feature requests suggesting improvements for that: * Double space on issue comments * Enter in description add double…

Hello @Christian Mentor, Thank you for reaching out to Atlassian Community! It's possible to turn off this notification only when the option "Approve any domain" is selected. For now, there is no workaround for that. There is a feature suggesting the implementation of such ability: * Allowing the Admin to turn all email…

Hello Mary, Thank you for reaching out to Atlassian Community! There was a bounce on your email address that was probably the cause that you are not receiving notifications: 550: 550 5.1.1 ...@... Recipient address rejected: … I removed this bounce and it should work again. Please, take your time to test and let us know if…

Hello Jess, Thank you for reaching out to Atlassian Community! When it comes to project visibility in the customer portal if we select the permission that allows anyone with an account to raise tickets, it means that all existing customers, new customers, and internal users will be able to view the project in the portal…

Hello Alex. Thank you for reaching out to Atlassian Community! When it comes to migration, currently, as you mentioned, it's not possible to migrate a single Service Management project using Jira Cloud Migration Assistant. Also, Server doesn't have the functionality to export a single project, that would be a workaround…

Hello Joseph, Welcome to Atlassian Community! Testing on my local site, the Jira Cloud for Sheets worked normally. Have you tested using another browser? If you go to Add-ons > Manage add-ons, does it show any error? Have you tried to uninstall and install the add-on again? Also, please, open the developer tools on your…

Hello @RThomas, Welcome to Atlassian Community! Checking the details of the site, I can see that your account is active and you are part of the group that allows access to Confluence. Can you please share with us what error you are facing when you try to login? Have you tested using another browser or incognito mode? Can…

Hello @Sayapov Timur, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that it was deactivated. If you need a copy of your data or reactivate the site, you can reach out to our Customer advocates on support.atlassian.com/contact. If you have any other questions regarding this…

Hello @Chris Fortmueller, Thank you for reaching out to Community! The field "Share" in the customer portal, as Jack mentioned, can't be disabled. Also, since this is a system field, it's not possible to hide it from the issue view. When we allow customers to share tickets with other customers or organizations, they will…

Hello @paroy, Thank you for reaching out to Atlassian Community! When it comes to Customer notifications, images, and other types of files will show as an inline preview, but when the customer clicks to expand the image or to open a file, they will be redirected to the customer portal to login. Currently, that's the only…

Hello @Avyukt M, Thank you for reaching out to Atlassian Community! The steps you mentioned are for removing a product from a site, but not to delete an entire site. If you want to delete a site, you must cancel its subscription. Go to Cog icon > Billing > Manage subscriptions > Cancel subscriptions. For more details,…