Angélica Luz Atlassian Team

Hi Gustavo, For GSuite, you can follow the steps of this documentation: Connect to G Suite Regarding the Issue Created notification, by default, it’s set to send a notification to All Watchers, Current Assignee, and Reporter. For you and your team to start receiving these notifications, it’s necessary to modify the…

Hello @Naomi Milen, Thank you for all the details. I understand that you are facing this issue for a long time I tried today again to replicate the issue and also searched for similar issues with this error message, but didn’t find anything that is specifically related to uploading a video. I changed the attachment size on…

Hello @Tuğba Yıldızhan, Welcome to Atlassian Community! When the Customer invited notification is enabled, customers invited to a project should receive a notification. I can see that you are using a Free site, so it’s important to confirm if the limit of 100 notifications per day was not exceeded. If that’s not the case,…

Hello @Rajesh Mankad, Welcome to Atlassian Community! On Jira Service Management it’s possible to enable and disable notifications for them. In this case, the first thing to check is that if this type of notification is active. Please, go to Project settings > Notifications > Customer notifications (next-gen) or Project…

Hello @Lleego Support, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same issue and it was already resolved. The issue was related to missing braces to filter correctly the issue types: (issuetype = "Report a bug" OR issuetype = Bug) AND priority = Medium…

Hello @Vera Piontkowski, Welcome to Atlassian Community! Thank you for the details. I tried to replicate the same issue here, but it works fine. I changed some settings, for example, added a default assignee without permission, a required field just to check if it would show this error, but it shows the correct error…

Hello Douglas, Welcome to Atlassian Community! Once you verify the domain as Elifcan mentioned, please, follow the steps from the documentation below to configure DKIM and SPF records: Configure Jira Cloud to send emails on behalf of your domain After that, you will be able to change the project email address, so customers…

Hello Gustavo, Thank you for reaching out to Community! Once you verify the domain as Nic mentioned, please, follow the steps from the documentation below to configure DKIM and SPF records: Configure Jira Cloud to send emails on behalf of your domain After that, you will be able to change the project email address, so…

Thank you for the details, @Mirko Schmidt. Further investigating this issue, there is one thing that can prevent new users from getting access to Confluence: Space Permissions. They are not automatically added when GSuite adds them to “All users from GSuite” group, but it works when you add manually the “confluence-users”…

Hello Tom, Welcome to Atlassian Community! In order for users to be able to login to Confluence using an Identity provider or just to use two-step verification, it will be necessary to prove that you own the domain. It’s not possible to apply any security policies if the domain is not verified. For more details, please…

Olá Caio, Obrigada por entrar em contato com o Atlassian Community! É possível adicionar a opção no portal para o cliente reabrir o caso. Para isso, você precisa colocar fazer uma cópia do workflow para que você possa adicionar a transição do Encerrado para Coordenação e após deixar o workflow ativo, você pode selecionar a…

Thank you for the details, @Pranesh Deshpande. These attachments ATT00001.txt and ATT0002.htm are related to an issue with Outlook/Exchange and not Jira. I found some articles that may help you with that: A look at Outlook's 'extra' attachment bug Outlook/Exchange email attachments coming through as att Why is Exchange…

Thank you for testing, Didier. The next-gen project might be causing the issue. Is it possible to delete the next-gen projects? If you need to keep the data, please create a backup before doing that. After deleting them, please, try to import the Trello board again.

Hello @Mark Davies, Nothing has changed since my last response. Can you access admin.atlassian.com and check if you can access the organization? I can see that you are site admin of three sites, but only on two of them that you are an Org admin. Please, make sure that you are accessing the administration of the ones that…

Cloud Free sites that are inactive will be deleted after 120 days. Inactive, in this case, means that no user accessed the site for more than 120 days. What is the Free Jira Cloud plan? I am sure servers must have a backup process in case of any system server issues. Like what if I lose my data due to some server issue…

Hello @oferz, Thank you for reaching out to Atlassian Community! When changing users’ email addresses and this message appears, it means that the email is already associated with an active Atlassian account. Can you please confirm if the user can access id.atlassian.com with the affected email address (the one with the new…

Hello @Mirko Schmidt, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if Confluence is enabled on Product Access and if you tried to disabled/enabled it again. Is it happening since you first integrated your site with GSuite or it started happening after a while? Does it…

Hello @andrew.edwards, Welcome to Atlassian Community! When it comes to project Roadmap settings, currently, it’s not possible to add more filters. There are feature requests suggesting improvements for that: More Filter for Roadmaps As a user, I want the Roadmap filter based on status/columns Roadmap Epic filter in…

Hello Lucas, Welcome to Atlassian Community! You can check the answer on this thread about this offering for users based in China. Currently, there is no information if this offer will be extended to other countries, but I believe that it won’t because there are no restrictions on using Cloud products in other countries.…

Hello Martina, Thank you for reaching out to Atlassian Community! When viewing an article in the customer portal, the images are not resized the same as Confluence, since the editor is different. Some macros also won’t render the same as Confluence, that’s why the info panel doesn’t show the same color in the portal. There…

Hello @Christian Chisena, Welcome to Atlassian Community! Searching for similar issues with this error message, I didn’t find anything that could help us identify the cause. Also, I tested on my local site and Excel and everything works fine. Can you please share a screenshot of the error with us? Is this issue happening…

Hello @Kalender KleinerWolf, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know if this picture was added on a macro in Confluence. Is it happening on all pages from the space that is linked to Service Management? Have you tested using another browser or…

Hi Rolf, Thank you for the details. Although we would like to help you with this request, phone support isn't really part of the community support. I saw that your site is a Standard one, so you can ask your site administrator to create a ticket on support.atlassian.com/contact where you can add your phone number and you…

Hi Judith, It’s important to check if the account is not duplicated on the site. A while ago was added the possibility for the same email address to be added as a customer and user, but it may affect their access. If the site admin confirms that he is listed as a user (Atlassian account) and as a customer, then the best…

Hello Greg, Welcome to Atlassian Community! Testing on my local Confluence, I added the Page Tree macro but it shows correctly. I tested both on the new and the legacy editor and it works fine. There was a bug related to this issue, but it was fixed in August last year. Page tree macro CSS problem Can you please give us…

Hello Natasha, Welcome to Atlassian Community! On the backlog view, currently, it’s not possible to change how to view a ticket. When clicking on that link, a new tab will open. When it comes to boards, it’s possible to select if you want to open on the sidebar or dialog. There is a feature suggesting to implement this…

Hello David, Thank you for reaching out to Atlassian Community! The Default Issue Type Scheme is a system scheme and it’s not possible to remove issue types from this scheme. I understand that you need that specific fields as required for specific issue types and I believe that using a workflow validator for that would be…

Thank you for the details, Trent. We tried to replicate the issue here using a vertical monitor and moving it between horizontal and vertical, but it worked fine. The boards are resized and fit the vertical screen. Are you using any add-ons on this specific project? Have you tested using another browser or incognito mode?…

Hello @Gillian Wedick, Thank you for reaching out to Atlassian Community! I know it has been a while since you posted this question and I would like to share with you some information that may help you. I’m not a Bitbucket specialist, but I searched on some internal tickets and found this: Making a Pull Request Git LFS How…

@Pranesh Deshpande, can you share a screenshot of the notification with us? Just make sure to hide private information. Which mail client are you using? Is it affecting other users?