Angélica Luz Atlassian Team

Hello @Beeraiah Velumula, Thank you for reaching out to Community! Testing on my local site, the “Raise a request” option is not visible on ITSM template, but it has the exact same functionality as the Channels > Help center. Both options will redirect the agent to the customer portal to select the Request type to create a…

Hello @JAquino, Thank you for reaching out to Atlassian Community! When using the Widget, the custom fields will be based on the ones added to the request types, but not all custom fields are supported. You will be able to confirm the fields not supported when enabling the Widget: Currently, the supported fields on the…

Hello @Christian Gogolin, Welcome to Atlassian Community! Testing on my local site, I set the Due Date field as required via Validator on the workflow and added the field to the Create issue screen. After that, I tested it on my Android mobile and the field is visible. The screen configuration is different on Mobile and…

Hello @SuminPark, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using a filter on the Activity Stream. If that’s the case, can you please let us know the filter you are using so we can test here using the same? Can you please open the…

Olá Rafael, Obrigada por entrar em contato com o Atlassian Community! Verifquei seu email nas nossas ferramentas (o que você está utilizando aqui no community), porém não há nenhum bloqueio. Também verifiquei só pelo domínio e somente um email retornou, porém não estava em seu nome. A conta que você está utilizando aqui no…

Hello @Eriks, Thank you for reaching out to Atlassian Community! On a next-gen project, by default, the users added to the role “Administrators” or “Members” have permissions to manage sprints. With this said, can you please check with the project administrator to confirm if you are a member of one of these roles? If you…

Hello @Wonil Park, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms,…

Hello @aleff.silva, Thank you for reaching out to Atlassian Community! When using Jira Service Management, it’s possible to add a custom email to receive requests via email. If you go to Project settings > Email requests (Classic project) or Project settings > Channels > Email (Next-gen project) you will see the option to…

Hello afrank@oregoncf.org, Thank you for reaching out to Atlassian Community! For customers to be able to comment on tickets, the email channel must be enabled in the project and currently, there is no option to prevent them to create tickets via email. There is a feature request suggesting the implementation of this…

Hello @itay, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our customer advocates related to the same question. Since this request may require sensitive information, it’s better to treat this directly in the ticket. If there is anything else we can do to help, please let us know.…

Hello Evan, Thank you for reaching out to Atlassian Community! Testing on my local site, I added an internal comment, and after a while, clicked to Edit and selected the “Reply to customer”, the notification was sent. With this said, if you edit the comments and select to share with them, they will receive the…

Hello Danilo, Thank you for reaching out to Atlassian Community! For customers to be able to find other users and customers from the project, it’s necessary to change the “Customer permissions”. Please, go to Project settings > Channels > Customer permissions. On Customer sharing, please, select “Customers can search for…

Hello @Kotresha B, Thank you for reaching out to Atlassian Community! The best option to see user activities is by using the Activity Stream gadget on a Dashboard. You can see for all or specific projects. Regarding products, you need to check the details directly on Cog icon > Billing > Manage subscriptions or Cog icon >…

Thank you for sharing. I added an internal comment with the details I found.

Hello @[deleted], Thank you for reaching out to Atlassian Community! The issue that you are facing was reported as a bug, but it was already fixed: Quickstart button issues The resolution is that a “Cancel Quickstart” was added to remove the button. Please, click on Quickstart, and at the bottom, you will see the option.…

Thank you for the details, Stefano. I found some errors related to a custom field and Epics, which may explain the issue when filtering tickets. You mentioned that it started happening in the last 24 hours, do you remember what changed? Did you deleted or modified a custom field or removed some add-on? I saw that you…

After you log in, are you able to view the “Your work” page? Can you click on Cog icon > Projects and create a new project to test? Can you test opening in incognito mode or using another browser without any extensions? Also, open the developer tools on your browser and check on the console if it shows any other error.

Update: The issue was caused by a custom field with an empty name (blank space): - Renaming Custom field as just a "blank space" character causes Project board not to load (500 error) Hello @Stefano, Welcome to Atlassian Community! I saw that you had two accounts on the site, one account is inactive now. Were you facing…

Hello @sheryf, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that you are not a site admin or a trusted user. With this said, you don’t have permission to invite new users to the site. You need to reach out to the site administrators for them to invite the user or add you…

Hello @Dilliprasad, Welcome to Atlassian Community! Searching for logs on your site, I didn’t find any error in the past 7 days. When was the last time you tried to import on this site? I will share with you the workaround for the most common cause when importing to a Free site. Usually, this error is related to the number…

Hello @Albert Batrshin, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue. Searching for similar cases, there are no known bugs related to login. If the Mac you are using is from your company, can you please check if other users are facing the same issue?…

Hello @Javalover93, Was your project migrated from another site? Is it a next-gen or also a classic? If it’s next-gen, some features must be enabled first on Project settings > Features. Are you able to access everything on LiveLongAndStudy project using the web version using this exact same account?

Hello @Sravani Patchipulusu, Welcome to Atlassian Community! Testing on my local site and also checking similar cases, I didn’t find options in order to send notifications with the issues worked on a specific sprint. I tested the automation as well, but it doesn’t send an email with the tickets. There is a feature request…

Hello Fred, Welcome to Atlassian Community! The date range is based on the start and due dates. For you to remove that color in the roadmap, you need to remove the dates from the Epic. Please, take your time to test and let us know how it goes. Kind regards, Angélica

Hello Angelica, Thank you for reaching out to Atlassian Community! Customers can view tickets only from the customer portal and currently, Jira Software doesn’t have such functionality. In order for customers to watch and receive updates regarding a ticket in Jira Software, they must have a license. Allow creation of…

Olá Jeferson, Obrigada por entrar em contato com o Atlassian Community! No Jira Service Management é possível adicionar vários idiomas para que os clientes possam ver o portal e também receber notificações. Vá em Configurações do projeto > Idiomas disponíveis e adicione o Espanhol. Confirme se todas as traduções estão…

Hello @Романова Анна, Welcome to Atlassian Community! Testing on my local site, the best option to see changes on Releases/Versions is by checking the Audit log. Note: It’s necessary to be a Jira administrator to access the Cog icon > System > Audit log. I tested APIs to get information about Releases, but it doesn’t show…

Hello @Andrea Ezeobiejesi, Welcome to Atlassian Community! When creating a board via API, it’s necessary to set only two details on the location as David mentioned. The documentation for Jira Cloud is this one: The Jira Software Cloud REST API - Create board Please, use the endpoint below that will create a board on a…

Hello Christian, Welcome to Atlassian Community! I saw that you created a ticket with our Product Advocates and they already helped you with your request. Feel free to share the information here to help other community members that may have the same question. If there is anything else we can help you with, please let us…

Hello @Darja Pilz, Welcome to Atlassian Community! When importing Trello to Jira, the project that is created is a Next-gen Software (in case the site doesn’t have Jira Software, it created a Jira Core). Since your site has Jira Software and the project that is created is a next-gen one, the features such as the backlog…