Angélica Luz Atlassian Team

Hello Juan, Thank you for reaching out to Atlassian Community! The screen she is seeing is expected for Social Logins, and the code shouldn't be asked every time she authenticates (unless the cookies/session are cleared or when using the incognito mode). The extra step is just to make sure that who is accessing the account…

Hello @Michael Simmons, Thank you for reaching out to Community! When we need to mention a ticket on a comment, it’s necessary to type the issue key and press space or enter. If we just type and save the comment, it won’t convert the issue key to a link. Also, when the ticket doesn’t exist, it will show only plain text.…

Hello Rick, Thank you for your feedback. The feature that is in progress is the one below and I saw that you added your feedback there as well: Ability to reorder comments, issue history, work logs and transition by asc/desc I also added the link to this question and your comment as internal, so our Product Managers and…

The groups can be found on Cog icon > User management > Groups. Only a site administrator can access this page to add users to groups.

Hello @Documentador, Thank you for reaching out to Community! In order to help you with this issue, I would like to know if you can provide us the details I asked on my previous answer, so we can better investigate what is happening. Kind regards, Angélica

Thank you for this post @Tinker Fadoua! I’m always listening to some music, and when I don’t, I’m thinking or playing some music. Favorite singers: Avril Lavigne Taylor Swift Favorite Bands: Twenty one pilots Simple plan (there is an emo teenager still living inside me) Mumford & Sons Imagine Dragons Linkin Park I love…

Hello @petertudor_wc, Welcome to Atlassian Community! Testing on my local site, I added the same field type and tested on a kanban board, but the list shows just fine. I tested both on Firefox and Chrome with different zoom and screens (laptop and monitor). What browser are you using and its version? Have you tested using…

Thank you for the details, Luke. I’m glad that the login is working now. Regarding the permission, depending on how it is, it will be necessary to upgrade the plan again just to change the permissions and then change to Free again. I have a Free cloud site and the permissions, by default, is that any logged in user can do…

Hello @Barend Vermaak, Thank you for your question. The latest update about this feature was posted yesterday by our Product Manager Deniss Alimovs: Hi everyone, Thanks for all your feedback. We are currently investigating possible solutions. There are no due dates when it comes to Features. For more information, please…

Hello @Regina Galati, Welcome to Atlassian Community! Testing on my local site, I attached a .xlsb file to a ticket and then tested on Firefox, Chrome, and Safari and I was able to download the file normally. It was also possible to preview the file (on Firefox it took a little longer for the preview to work). I searched…

Hello @Sharyn Schmidt, Welcome to Atlassian Community! Checking the details of your site, I can see that only two people were added to the jira-servicedesk-users group. The third person that counts as an agent is the site admin (they count as a licensed user even without the group). If the person that is not receiving the…

Hello @dmullor73 gmail, Thank you for reaching out to Atlassian Community! When a ticket is Closed/Done without a resolution, the only way to bulk change the resolution is by reopening and then transition to Done again selecting a resolution, or creating a new status to transition the ticket in order to set the resolution.…

Hello Pankaj, Welcome to Atlassian Community! Checking the details of your site, I can see that the domain is correctly verified, so the issue you are facing might be related to failed DMARC. For more details, please check the feature below: JSD Notification were not sent out due to failed DMARC. Add option to control the…

Hello Francisco, Welcome to Atlassian Community! Checking the details of the site, I can see that you have access to Confluence only. With this said, you won’t be able to access the board because you don’t have permission (Jira Software license). Please, reach out to the site administrator and ask them to add you to the…

Hello @Teena, Thank you for reaching out to Atlassian Community! In Jira Cloud, currently, it’s not possible to access such details in the UI. There is a feature request suggesting the implementation of this ability: Ability to manage existing attachments in the instance As you mentioned, it’s possible to see in the…

Hello @Terrence Louis, Welcome to Atlassian Community! Searching for your name on our tools, the only email I can find is your personal one and on the Jira site, you created it also shows the personal email. There might be a block or bounce on your business email, but to check that we would need to know the email or the…

Hello @Robert Ross, Welcome to Atlassian Community! The Trello & Spark integration is not built by Atlassian, so in this case, the best option is to reach out to their support, since they build and maintain the app/integration. Trello & Spark Contact us Kind regards, Angélica

Hello @Marek Mrva, Welcome to Atlassian Community! The screen you are seeing is the expected behavior for Social Logins, and the code shouldn't be asked every time you authenticate (unless the cookies/session are cleared or when using the incognito mode). The extra step is just to make sure that who is accessing the…

Hello @Charlotte, Thank you for reaching out to Atlassian Community! There are some options to assign tickets to a specific person when tickets are created in Service Management projects. The best option would be to use automation because you can select different conditions, but I will also share other options. 1 - Using…

Hello @Shruti Sharma, Thank you for reaching out to Atlassian Community! In next-gen service projects, it’s not possible to add a validator on a transition to make a field required. One of the reasons is that it’s not possible to configure screens, so since no screen shows when closing a ticket, it’s not possible to add…

Hello @Danny Hess, Welcome to Atlassian Community! In the past, Jira would reject emails only if they've failed *both* SPF and DKIM checks, but due to a security change we've implemented, this behavior was changed to also reject emails that fail SPF checks only, and this can cause forwarded emails to fail to create…

Hello @Ruman Thapa, Welcome to Atlassian Community! Checking the sites linked to your email address, I can see that one of them is currently deactivated. Since community is public, I won’t share the entire name of the site, but I will share some details to help you identify the one that is deactivated: nxxxj.atlassian.net…

Hello @Mark Wheeler, Thank you for reaching out to Atlassian Community! There is a bug in the new issue view where the date settings are not respected. With this said, changing the settings on Advanced settings and Look and feel, won’t make a difference on the new view. New Issue View does not respect Jira's Advanced…

Thank you for the details, Blanca. Can you please share a screenshot of this page with us? Just make sure to hide private information such as their email address and URL. Is this user from the same email domain as you? I was wondering if you were using SAML, but I don’t see Atlassian access associated with your site. If…

Hello @Luke Naude, Welcome to Atlassian Community! I saw that you created a ticket with our support and I saw the screenshots you shared. I’m glad that you were able to change the billing details. Since you were only able to do that using incognito mode, I was wondering that maybe you are logged in (in normal mode) using…

Hello @Howard Nedd, Thank you for reaching out to Community! When using the automation, you can add a comment and set its visibility, but it’s not possible to change the visibility of a comment that was already added. The “Edit issue” action doesn’t allow editing a comment. In this case, if the comment was added as an…

Hello @Vasiliki Mitsiou, Welcome to Community! When using Classic projects, allowing people to see specific boards will depend on the project permissions. By default, any logged in user with a Jira Software license can view boards, so it will be necessary to change the permission scheme to allow people from specific roles…

Hello @Blanca Navarro, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that your domain has been claimed and you are the Org admin. When a managed account is deactivated, to reactivate it again you need to go to admin.atlassian.com > Directory > Managed accounts. For more…

Thank you for sharing, Wendy. When the same person with the same email address is added both as a customer and as a user, it can cause issues, including issues with portal access and permissions to view tickets because they are treated at the same time as customer and user. To be honest, I wasn’t aware that having the…

Hello @Prajnya Shukla, Welcome to Atlassian Community! The right panel shows the custom fields added to the view/edit screen and currently, it’s not possible to hide this panel. There are some feature requests suggesting the implementation of such ability: Add option to collapse the right panel of the new issue view New…