Angélica Luz Atlassian Team

Hello @NUB7_8 IT Support, Welcome to Community! I’m not sure if you saw the ticket I shared in my first response on this thread. The feature was implemented and now it’s possible to set the default value for the field. As a Jira administrator, go to Cog icon > Products > Configuration (under Jira Service Management). The…

Hi @Hadar Muskat, I can see that the issue was already resolved. The issue was caused by another app that controls the notifications (as you mentioned on the ticket). If there is anything else we can do to help, please let us know. Kind regards, Angélica

Hello @Nick Steel, Thank you for reaching out to Atlassian Community! If you are using a company-managed (classic project), the steps to enable the feature again are by following the steps I mentioned. Click on “Add item” to enable “Pages” again. If it’s a team-managed (next-gen project), the Pages must be enabled on…

Hello @Vivek Ji Tiwari, Welcome to Atlassian Community! The Reports are restricted for each project, so you will be able to view them by going to the Project and it will show on the left side bar. Company-managed project: Team-managed project: On company-managed projects, the reports are enabled by default, but on…

Thank you for the screenshot, David. It shows by default the “Calculate automatically” in case you don’t want to add a new estimate, but you need to click on it to edit the Remaining Estimate. I recorded a gif of the test I made on the Jira Cloud for Mac app today: https://share.getcloudapp.com/8Lubop9E Please, take your…

Hello @Baris Mutlu, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us a screenshot of the notification where your name shows as “Anonymous” and also the notification that you receive when you make changes to the issue. Is it…

Hello @Kim Fain, Thank you for reaching out to Community! When it comes to the landing page, currently there is no option to change that in Jira. New users will be redirected to the "Your Work" page. There are some feature requests suggesting improvements for that: Set Dashboard as the default landing page for new users…

Hello @Anton Kuleshov, Welcome to Atlassian Community! When using Jira Service Management it’s possible to add a custom email address, but not a GSuite group. There is a feature request suggesting the implementation of this ability: Ability to use Google Group email for email request Please, click on vote and watch to…

Hello @Enes Eratılmış, Welcome to Atlassian Community! When using the Widget, currently, it’s not possible to change its language. There are hardcoded terms that, even if the project language is not English, will not be translated. There is a feature request suggesting the implementation of this ability: Ability to change…

Hello @Kim Fain, Thank you for reaching out to Atlassian Community! When using Jira Service Management Cloud, if you reply to a notification from the ticket, even if it’s an agent (system) notification, the comment will be added to the ticket. The place to set up the email handler for a Service Management project is on…

Hello @Juliane Pfeffer, Welcome to Atlassian Community! When it comes to the Pages feature on a Jira Software project, the only options are to connect to a different space or turn off the feature as Sharon mentioned. There is a feature request suggesting the option to reset/disconnect the space linked to the project:…

Hello @sujitkumar, Welcome to Atlassian Community! The issue that the user is facing is related to a known bug: Unable to change the issue type while creating a linked issue Please, click on “This affects my team” and also watch so that you are notified when this is fixed in a future release. For now, the workaround is: *…

Thank you for the details, @Prakash Lattupally. Have you checked if the tickets have a resolution? In company-managed projects, the resolution must be set when resolving/closing a ticket, it’s not set automatically like team-managed projects. Once a ticket is closed with a resolution (as the screenshot on my previous…

Hi David, I received a response from our mobile team and they said that the field is part of the Time Tracking field. Using the web version, please go to Project settings > Issue layout and then click on "Edit layout" and confirm if the Time Tracking is under Context fields for all issue types.

Hello @Ignacio Martínez, Thank you for reaching out to Community! On the Jira Cloud for Mac, the behavior is different and it’s only converted when adding the entire URL of the ticket. There is a feature request suggesting this improvement: When adding an issue key on a comment in Jira Cloud for Mac, it should be…

Hi Simon, I asked for a colleague to test as well and he wasn’t able to replicate the issue. It sometimes takes a while to appear the correct fields, it’s necessary to refresh the page or click on the search button. You mentioned the issue type Test which is related to an add-on, please, correct me if I’m wrong. If you…

Hello @Camilo Sasía, Welcome to Atlassian Community! Checking the available APIs, I’m afraid to say that it’s not possible to get such information. In case your site has Atlassian access and if the domain is verified, you can make two-factor authentication optional or not and it’s also possible to see accounts that have…

Hello @[deleted], Welcome to Atlassian Community! When we need to limit the projects that some users must access, it’s necessary to change the permissions project by project in case the projects are team-managed/next-gen. If that’s the case, it’s necessary to go to the Project settings > Access and change the project…

Hello @Friendly Giant, Thank you for reaching out to Atlassian Community! On Cloud sites, it’s possible to allow people to create accounts. You can allow specific domains, any domains, or no domain. To check if your site is open for people to create accounts, please go to Cog icon > User management > Site access. Testing…

Hello @corobot.dev, Thank you for your question. When receiving requests via email on Jira Service Management, the request type must have only the Summary and Description as required. All other fields must be optional. For more details, please check the documentation below: Choose a request type for email requests To use…

Hello @corobot.dev, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share the link to the marketplace app with us. I searched for “Jira template” on marketplace.atlassian.com but there are many apps. Did you search filtering by “Cloud” and…

Hello @Prakash Lattupally, Welcome to Atlassian Community! A ticket is considered resolved in Jira when a resolution is set. With this said, if a ticket is just moved to a status Resolved but without a resolution, the survey won’t be sent. Can you please confirm if the affected tickets have a resolution? Are customers…

Hello @Antonio Di Giacomo, Welcome to Community! In order to edit the filter, you need to go to the board and then on the right side click on … > Board settings > General. On this page, you will see the Filter Query and it’s possible to edit the Saved Filter as well. Note that, this is only for company-managed/classic…

Hello @Emanuel Huber, Welcome to Atlassian Community! Checking the details of your site, I can see that it’s public which is the main setting for the widget to work. If you go to Project settings > Widget (Classic/Company-managed) or Project settings > Channels > Widget (Next-gen/Team-managed), does it show any error? If…

Thank you for sharing, Simon. I added the same fields on a new filter and it worked for my test user. Can you check if the affected user can clear their browser cache and cookies or use another browser to test? If they create a filter with the same fields, can you view the filter fields or does it shows your default fields…

Hello @joseph.silvey, Thank you for reaching out to Atlassian Community! The “Learn more about” contains categories where you can add Confluence articles (Knowledge base) for customers to easily find the articles without the need to search. With this said, to edit or remove the categories, please click on “Knowledge base”.…

Hello @Fabio Martignago, Thank you for reaching out to Atlassian Community! When creating a new ticket via Jira or via Portal as an agent/admin, when you add the email address, it should show the option to create the customer account: Regarding the participants, it’s not possible to add them when creating a ticket, it will…

Hello @Shawn Wallace, Thank you for reaching out to Atlassian Community! In order to select multiple issue types when editing the “Choose applicable issue types” on a custom field, you can use Control + Shift + Down. In case you want to select some of them, you can hold Command + Click on each one you need. If that’s not…

Thank you for the details, @Ryan Geddings. What is the type of custom field you are adding to the macro? There is a bug related to the Text field and Select list: Clicking save on the Filter Results macro doesn't work when there's a Text Field (multi-line) or Select List (single choice) custom field added If it’s not…

The fields have different names in mobile and web versions. I tested here and the Remaining Estimate is the same as Time Estimate. The Time Estimate can be changed (at least on the Android version) and it will reflect on the web version as that the Remaining Estimate was changed. On the screenshot below, I changed the Time…