Angélica Luz Atlassian Team

Hello @AdamP, Thank you for reaching out to Community! I checked both feature requests and there are no updates of when the option to control the volume for critical alerts will be available. Kind regards, Angélica

Hello @aleff.silva, Thank you for reaching out to Atlassian Community! When a customer sends an email to the custom email address added to the project, the ticket is created but the customer doesn’t receive the notification informing that the ticket was created, is that correct? Do they receive other notifications, for…

Hello Karina, Welcome to Atlassian Community! I can see that your Trello account is an Atlassian account as well. Can you please test accessing id.atlassian.com first and then access Trello? If possible, use an incognito window just to make sure that you will be redirected to the correct account. Also, can you please let…

Hello @pu88, Welcome to Atlassian Community! It’s not possible to skip the step to import users, but you can edit the entities.xml file to set users as inactive. Please, let only your account and the sysadmin account as active. On the entities.xml, users will show as the example below: <User id="12345" directoryId="1"…

Hello @Ajay Malik, Welcome to Atlassian Community! I saw that your site administrator created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.…

Thank you for the details, Milan. I was able to replicate the same issue on my site and based on that, I created a bug since the Time tracking shouldn’t allow adding more than 7 days and 24 hours on the settings. Time tracking global settings allow adding unreasonable values for Working hours per day and Working days per…

Hello @Shama Prabhakar Tulshigiri, Welcome to Atlassian Community! Checking the details you provided, I believe that this issue is related to a bug that happens when we copy a text from Excel and paste it on the "Search". So if a ticket is open and a text is pasted, it will attach an image. For more information, please,…

Hello @Pavan MK, Welcome to Atlassian Community! Since it happened after editing the workflow, it’s necessary to check if the approval is enabled there. Please, go to the workflow and add approval on the desired status: Team-managed project: Company-managed project: Please, take your time to test and let us know how it…

Hello @Devon Perryman, Welcome to Atlassian Community! I saw that you created a ticket with our support related to this question and they mentioned whitelisting our IPs and it seems the issue was resolved because it shows that the emails were delivered: If you are still facing issues, please let us know. Kind regards,…

Hello @Corlia Harmsen, Welcome to Atlassian Community! It’s possible to link Confluence from another URL to a Jira from a different URL using AppLinks: Use AppLinks to link to Atlassian products In case you need to use a Confluence space on a Jira Service Management project for customers to access the articles on the…

Hello @pdeer, Thank you for reaching out to Atlassian Community! Checking the details of your account, I was able to find the Cloud URL and your email address with the verified domain. On our tools, it shows that some Confluence notifications failed to be delivered due to the errors: 554 5.7.1 [internal] recipient address…

Hello @Tamsyn O_Leary, Thank you for reaching out to Atlassian Community! Although it’s possible to add a flag to Service Management ticket using a personal board or using the workflow transition as you did, the Flag option is actually a feature for Software projects only, that’s why you can’t see this option on Service…

Hi @Paweł Farys The worklogAuthor = currentUser() will return tickets that you logged time using Jira's time tracking: I can see that you are not an administrator on the site, so it's necessary to check with your Jira administrator and Project administrator if you can use Jira's time tracking.

Hello @Roxana Popescu, Welcome to Atlassian Community! When it comes to creating a new user with the exact same email address that was previously used by another person, if the email address is still associated with an Atlassian account ID, once you invite the user John Smith with the john@domain.com address, all the…

Hello @Mi2cek, Welcome to Atlassian Community! Testing on my local site, I logged time 19 times and it loads, so I would like to know more details about your use case. Do you remember approximately how many times you logged hours/minutes on the ticket? If you click on the Time Tracking field, does it load or it shows an…

Hello @Jeffrey Ferraro, Welcome to Atlassian Community! When a domain is verified and claimed and SAML is implemented, it will be applied to the Atlassian account. With this said, if a user from your site where you verified the domain @peoples.com is added to another Jira, Confluence, Bitbucket, or any other Atlassian…

Hello @Kevin Blixt, Welcome to Atlassian Community! Searching for similar cases, I didn’t find anything specific for recovery of deleted code review. On our documentation, it mentions that restoring a backup will overwrite the current data, so I’m afraid to say that what you need it’s not possible. Backing up and restoring…

Hi @Mark Benivegna, Thank you for reaching out to Community! I'm afraid to say that currently, it's possible to format the email body with HTML only. Besides that feature, there is a new one suggesting this improvement: - New automation - email template is missing Please, click on vote and also watch the feature above to…

Hi @Chetan Kudalkar, Thank you for your question! It's not possible to hide the field, what this new feature allows is to set a default value for the field. This is a good option, for example, if a customer forgets to check the "Share with" field, it won't be accidentally shared with the Organization. Kind regards, Angélica

Olá @jonatas.castro, Obrigada por entrar em contato com o Atlassian Community! Verificando os detalhes do seu site, há apenas um administrador da organização e para remover esse admin, somente outro admin da organização pode fazer isso, porém como é somente esse usuário, há algumas alternativas. A primeira é verificar com…

Hello @Sofia Grunspan, Thank you for reaching out to Atlassian Community! Testing on my local site, I can see that this behavior happens only when no field was filled or when only one required field is filled. If the customer adds values for some fields and clicks on Send, the fields will be highlighted. I was able to…

Hello @Sascha Kraehenbuehl, Welcome to Atlassian Community! When a customer sends an email but doesn’t have an account on the site, the only way to view it is directly through the mail logs where it shows “Signup is not currently available”. Currently, there are no notifications for the customer or agents/admins when it…

Thank you for the screenshots, @Samuel Wartmann. You need to click on the user’s name and add the role Site administrator. Then, in case you need this account to also be an Org admin, click on Settings > Administrators > Add administrators. Regarding the billing information, you need to go to https://my.atlassian.com/ and…

Hello @Alejandra González, Thank you for reaching out to Atlassian Community! When it comes to bulk edit issues from the Queue, that’s the only option for now. This feature was implemented last year based on the ticket below: Allow bulk issue operations on a queue It’s not possible to add more fields to bulk update from…

Hi Samuel, The account you mentioned doesn't exist on the site and it's not the billing contact. Can you please access your site using the same email you are using here in the community on an incognito window? Then, to invite new users you need to go to Cog icon > User management. I can see that you accessed the site today…

Hello @Samuel Wartmann, Welcome to Community! Checking the details of your site, I can confirm that the email you mentioned is not an admin (the account doesn’t exist on the site actually). The site administrator and also the main billing contact of the site is the very same account you are using here in the community and…

Thank you for the information, @Bhargavi. I work mostly with Cloud products and I can confirm that users can access the pages in Service Management even if it’s restricted on Confluence. Jira and Confluence Data Center is not my area of expertise, so I’m checking with engineers that work with DC to check what is the…

Hello @WJ, Welcome to Atlassian Community! On Jira Service Management, currently, there is no option to resent an invitation to a customer. There is a feature request suggesting this improvement: As an admin I would like option to re-send an invitation email to a customer Please, click on vote and also watch the ticket…

Hello @Venkat Sujit Samrat, Welcome to Atlassian Community! On the Dashboard gadgets that you mentioned, the boards that appear on the dropdown list are the ones you have access to. Can you please go to Jira search > Boards and check if the boards listed there are the same that appears on the gadgets? If a board is not…

Hello @Paweł Farys, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue. I tested logging hours on a brand new ticket and when refreshing the search, the ticket also appeared along with the other tickets. The filter worklogAuthor = currentUser() is used to…