Angélica Luz Atlassian Team

Hello @serge calderara, Thank you for reaching out to Atlassian Community! The Customers Involved are all customers involved when a ticket is created, for example, when a customer creates a ticket via email and add someone as CC, they will be added as participants, so this person is considered a “Customer involved”. This…

Hello @Sapna Satagopan, Thank you for reaching out to Atlassian Community! On the Roadmap, currently, there are not many options to filter issues. It’s possible to select to show only Epics that contains child issues from specific types, but in this case, Epics that don’t contain child issues, won’t appear. There are…

Hello @Courtney Watts, Welcome to Atlassian Community! On a Jira Service Management queue, it’s possible to edit the queues and add more fields. Go to All Open queue and click on … > Edit queue. Then, under Columns, you can search for the field. If you are facing issues adding the field, can you please let us know more…

Hello @yb, Thank you for reaching out to Atlassian Community! The issue that you are facing is actually a known bug and our dev team is already working on fixing this. Due Date are being shown -1d in Jira Core boards cards Please, click on “This affects my team” and also watch the ticket above to receive updates. Kind…

Hello @noa harel, Thank you for reaching out to Atlassian Community! Automation is a built-in feature, so it can’t be removed from the screen, but the other ones are related to add-ons, so the only way to remove the fields is by uninstalling the add-ons on Apps > Manage your apps. The folder that you see on that screenshot…

Hello @SatishP, Thank you for reaching out to Atlassian Community! The error that you are facing means that there are hidden fields in the request type. If it’s a company-managed project (classic), go to Project settings > Request types. Click on the affected Request type > Request form and check if the hidden fields have…

Hello Andrew, Thank you for reaching out to Atlassian Community! The “Other links” tab shows links from third parties to link dev information to Jira issues. Jira apps that integrate with third-party tools can choose to send links to Jira that show information that is connected to the given Jira issue, for example, a link…

Thank you for the details, Philip. Changing the Bitbucket plan shouldn’t affect anything on Jira. I see that you are the site administrator, can you add yourself to the group jira-software-users? Please, go to Cog icon > User management > Select your profile and add the group jira-software-users. This is the group that…

Hello JD, Thank you for reaching out to Community! I’m glad that you were able to resolve the issue. Allow me just to share some details here that may help other community members if they have the same question. When canceling a subscription, it won’t delete the site right away. It will be set as inactive in case you want…

Hello @Alejandra González, Thank you for reaching out to Atlassian Community! For a customer to be able to view a ticket in the customer portal, they need to have permission and for that, they need to be the reporter, participant, or part of an organization. On Jira Service Management, it’s possible to group customers in…

Hello @Daniel Roig, Thank you for reaching out to Atlassian Community! It’s possible to use an automation rule to copy the comments from the linked tickets. I just tested here and it works. When a comment is added on the Jira Software ticket, it will add a comment to Jira Service Management ticket and vice versa. Please,…

Hello @Eduardo Allen, Thank you for reaching out to Atlassian Community! As Brant mentioned, it’s currently not possible to make the Request Type required when creating the ticket via Jira (Create button). A while ago was added the possibility to create an issue via Jira and select the request type from the create screen:…

Hello @Neeraj Kumar, Thank you for reaching out to Atlassian Community! When it comes to portal configuration, there are still some limitations. The SLA, for example, it’s not possible to show it in the portal. SLAs are only visible to internal licensed users. There is a feature request suggesting the implementation of…

Hello @jlee, Thank you for reaching out to Atlassian Community! It’s possible to set the landing page when accessing Jira to the Project’s page, but not for a specific project and specific menu. This setting is individual, so each user must go to Profile picture > Personal settings > Your Jira homepage: There are feature…

Olá Rafael, Fico feliz em poder ajudar :3 Quando um chamado é aberto direto pelo Jira (pelo botão Criar) e quem está criando seleciona um Tipo de item ao invés de um Tipo de solicitação, o cliente não irá receber notificações. O que faz com o que os clientes recebam as notificações e também faz com que o chamado fique…

Hello Kim, Thank you for reaching out to Community! I saw that you created a ticket reporting that you couldn’t create a ticket with support, so I would like to share that it’s because your Jira Service Management is Free and you are also not a site administrator, that’s why you are redirected to Community. Only site…

Hi Dan, It will be integrated with JSM only, there are no further details about other integrations.

Thank you for sharing the resolution, @Pavan MK. I'm glad it's working again! If there is anything else we can do to help, please let us know.

Hello @WasimBuden, Thank you for reaching out to Atlassian Community! I saw that our Customer Advocates already canceled the request and your site is active. Are you able to log in on your site normally? As per the P1 ticket that you raised, it’s necessary just to update the payment method now. If you are still facing…

Hello @Alex Artyomov, Welcome to Atlassian Community! The People field on next-gen (team-managed) project is currently not supported in Automation. There are feature requests suggesting this improvement: Support the People field Automation for Jira doesn't display User Picker fields from Next-gen projects Please, click on…

Hello @Uliana Kysiliuk, Thank you for reaching out to Atlassian Community! On the new issue view, when uploading a file or image, it will show all types of attachments that you previously uploaded to other Jira tickets or even on Confluence pages of any Atlassian Cloud site. On the old editor (Wiki Markup), it was possible…

Olá Leila, Obrigada por entrar em contato com o Atlassian Community! Verifiquei que você marcou essa questão como Jira Service Management, porém mencionou Jira Software na pergunta. Apenas para que possamos lhe informar se é possível ou se precisa de algum add-on, gostaria de saber mais detalhes sobre o que você precisa.…

Hello @James Harbinson, Welcome to Atlassian Community! I see that you added “Customers” on the summary of the question and said “Users” on the question, so I would like you to clarify if you are talking about customers or internal licensed users. Customers don’t count as a license in Service Management and they can also…

Hello @Петров Егор Юрьевич, Thank you for reaching out to Atlassian Community! Testing on my local site, the option “Comment” is also not available, but checking their documentation, the field shows on the screenshots (the app is developed by MobilityStream): Configure Export Maybe the option was removed on the latest…

Olá Renata, Obrigada por entrar em contato com o Atlassian Community! Para que os clientes possum visualizar um anexo, seja uma imagem ou outro tipo de arquivo, o anexo precisa ser adicionado em um comentário público (Responder ao cliente). Quando a notificação é enviada, os clientes não poderão expandir ou baixar a imagem…

Thank you for the details, Aleff. Are you receiving other types of notifications, like comments, or when a status is changed? Is your test email from the same domain as your agent account? Is this happening with all customers or just with your account? Can you view the ticket in the customer portal using your test account?

Hello @Mike Pearson, Welcome to Atlassian Community! The assignee is inactive, but his team members are taking care of his tickets, even if the feature you mentioned was not updated yet. I escalated your request internally asking if someone could assign, but no worries, the dev team and product managers are aware of the…

Hello @Irene Ryan, The steps apply only to classic (company-managed) projects. On next-gen (team-managed), it’s not possible to add a field to the permissions, and also, the available permissions on Project settings > Access don’t allow only “View” issues. Kind regards, Angélica

Hi @Marco Antonio Heredia Valdez, Thank you for reaching out to Atlassian Community! This error appears when there is cached information from a previous login and some extensions on your browser may also be preventing you from login. Please, make sure Edge is on the latest version, clear the cookies and cache, and most…

Hello @Dan W, Thank you for reaching out to Atlassian Community! Jira Service Management and ProForma will be integrated, similar to what is Automation for Jira and Insight. For more information, please, check the blog below and also keep an eye on our Roadmap: ThinkTilt, the maker of ProForma, joins the Atlassian family…