Angélica Luz Atlassian Team

Hello Derek, Thank you for reaching out to Atlassian Community! On Jira Service Management, there are not many options available to filter on Reports. In this case, depending on how many organizations are on the project, you can add a series for each organization or create a report for each organization. You can filter…

Hello @Hoc, Thank you for reaching out to Atlassian Community! On Jira Cloud, it’s possible to add the same account as an internal user and as a customer, so in this case, it’s worth checking if the account is not inactive on the site. As a site administrator, please go to Cog icon > User management. On this page, it’s…

Hello Miguel, Welcome to Atlassian Community! Below I added your questions and the answer for each one: 1. Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte. The resolution for the Banner and Logo are the following: Banner: The recommended banner size for…

Hello @Latrice_Richardson, Welcome to Atlassian Community! Yes, on Jira Service Management it’s possible to remove and then invite a customer again. It’s important just to wait for 5 to 10 minutes before inviting them again just to make sure the account is completely removed from the database and with that, they will…

Hello Robin, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue, but it was fixed by changing the attachment size. I tested with a 57Mb .mov file and it worked. I found some errors on the logs from your site related to the attachments:…

Hello @Himanshu Nanda, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to this question and they shared the feature requests and a workaround using Scriptrunner. I’m sharing these details here in case other community members have the same question: Feature…

Hello @Ilker Yaman, Welcome to Atlassian Community! I see that you created a ticket with our Customer Advocates, but you mentioned on the description the site reset.atlassian.net and your site is reset4.atlassian.net (as per the screenshot). I already added an internal comment informing the correct URL so they can…

Hello @Barcelo [Administrator], Thank you for reaching out to Atlassian Community! Checking the details of your site, the users are for different domains. In order to remove the bounces, we use the email domain and not the Cloud URL. I was able to remove all bounces for the main domain (the same you are using here in the…

Hello @Kyle, Welcome to Atlassian Community! Checking your email address on our tools, it found the following error: 550 Rejected by header based Anti-Spoofing policy: ...@... - https://community.mimecast.com/docs/DOC-1369#550 [3enCwxYXOc-gnksWziZInA.us593] Please, whitelist our domains and IPs mentioned on the…

Hello @Hasitha Wickramanayaka, Thank you for reaching out to Atlassian Community! When using Cloud products, it’s important to whitelist our IPs and Domains to make sure everything works as expected. Below are the documentation that contains all the information: For Atlassian Cloud products (except Bitbucket and Trello) -…

Hello @Amit Patil and @Jeff Niemann, Thank you for reaching out to Atlassian Community! The issue you are facing was reported as a bug. It was fixed a few hours ago. For more details, please check the ticket below: Option to sort table is missing This is Erik from the Confluence team. I have great news that we have…

Hello @Sonu Bhatia, Thank you for reaching out to Atlassian Community! The issue you are facing was reported as a bug. It was fixed a few hours ago. For more details, please check the ticket below: Option to sort table is missing This is Erik from the Confluence team. I have great news that we have identified a fix to…

Hello Sergio, Thank you for reaching out to Atlassian Community! On Jira Service Management, currently, there is no option to view outgoing email logs and administrators also won’t be notified if a notification failed to be delivered. There are feature requests suggesting improvements for that: Be able to track outgoing…

Hello @Riki YAMASHITA, Thank you for reaching out to Atlassian Community! When it comes to Service Management reports, currently, it’s not possible to create custom series. There is a feature request suggesting improvements for that: Allow user to define their own Series in the Reports section Please, click on vote and…

Hello Jon, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that everyone have the same email domain, so I checked the domain on our tools to see if there were any blocks or bounces and found the following error on four email addresses: 550: 550 rejected because recipient…

Boa tarde Caio, Obrigada por entrar em contato com o Atlassian Community! Para que os clientes possam ver chamados de outros clientes, eles precisam ter permissão. Isso significa que eles precisam ser o relator, um participante ou fazer parte de uma organização (caso o ticket tenha sido compartilhado com uma organização).…

Hello @Milana Nesterova, Welcome to Atlassian Community! Thank you for sharing the details with us. Testing on my local site, I was able to replicate the same issue. Based on that, I created a bug ticket for your dev team to investigate: When copying a code block using Safari, the line numbers are also copied Please, click…

Hello Emile, Thanks for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us more information about why the tickets are not created. On Jira Service Management, it’s possible to view the logs for incoming email and there it shows the message if the…

Hello @Suporte DIGIHUB, Welcome to Atlassian Community! Just to make sure we are on the same page, I would like to know if the issue is happening when the customer is creating their account or when they are trying to access the portal or creating a request. According to the URL, I can see the customer ID, so the account…

Hello Fernando, Thank you for reaching out to Atlassian Community! There is a new feature that shows similar requests on the tickets and it’s possible to enable this directly in the project. As a project administrator, go to Project settings > Features: This option is available both on company-managed and team-managed…

Hi Valdemar, Thank you for the details. Is it happening for any PDF files or specific ones? Can you please open the developer tools on your browser and check on the console if it shows any error?

Hello @SYSCONNECT HELPDESK, Thank you for reaching out to Community! The bugs are still in progress, that’s why when modifying the settings and look and feel, the dates are not showing in the desired format. Please, watch both bugs so that you are notified when our developers fix the issue. Kind regards, Angélica

Hello Miguel, Thanks for reaching out to Community! The bugs are still in progress, that’s why when modifying the settings and look and feel, the dates are not showing in the desired format. Please, watch both bugs so that you are notified when our developers fix the issue. Kind regards, Angélica

Hello Sidney, Thank you for reaching out to Atlassian Community! When using Atlassian Cloud products, the “Switch to” option will appear all products that the user has access to with that very same account, so it’s possible to easily switch between different Cloud products. If the user has access to Jira Service Management…

Olá Rafael, Quando você criou o chamado, chegou a selecionar o Tipo de Solicitação ao invés do Tipo de Item? Você criou pelo Jira (utilizando o botão Criar) ou pelo portal? O cliente que você selecionou no “Abrir esta solicitação em nome de” já tinha conta no site?

Hello @Suma Pralhad Kustagi, Thank you for reaching out to Atlassian Community! I saw that you posted this question here as Jira Software Cloud, but you also created a ticket with our support team about the same issue and it was for Server. Checking the resolution they shared on the ticket, it also applies to Cloud, so I…

Hello @kosuke.enomoto, Thank you for reaching out to Atlassian Community! When it comes to Sprint, it’s possible to view the sprint information on the ticket and also on the issue search (Filters > Advanced search) where you can add the column “Sprint”. There is a feature request suggesting improvements for that: Ability…

Hello @Luke Ryan, Thank you for reaching out to Community! Testing on my local site, it worked adding the Condition and the Validator, but it only works if there are no comments on the ticket. Since the Condition is Comment != NULL, the transition will also only appears if no comment has been added to the ticket. Have you…

Hi @vee, Welcome to Atlassian Community! Testing on my local site using Firefox 88.0.1 and the option to export the Roadmap is working both on team-managed and company-managed projects. Can you please check if Firefox is on the latest version? Is it working on other browsers? Is it happening on all Software projects? Kind…

Hello @Valdemar Capuano Junior, Welcome to Atlassian Community! Testing on my local site using Firefox and Chrome, I was able to view more than three pages. I tested a PDF document here with 382 pages and it worked. Can you please let us know the browser you are using? Have you tested using another one? If possible, test…