Angélica Luz Atlassian Team

Sorry for the misunderstanding, @Rishi Kumar Gupta Tadikamalla. Checking the documentation and release notes, the feature released on version 8.8. Jira Software 8.8.x release notes Dates for future sprints So far you were able to plan future work but could not assign any specific dates to future sprints. Now it's changing!…

Hello @Karyn Findlay, Welcome to Atlassian Community! When sharing a plan and adding it to Confluence, the link to add on the macro will be based on the same view selected on the Plan in Jira. With this said, if you select “3M” on Jira and generate the link, it will show the read-only version for three months. It also…

Hello @Steph Bannister, Thank you for reaching out to Atlassian Community! When it comes to Customer notifications, currently, it’s not possible to add the previous comments or the description when adding a new comment. Customers will receive the notification only with the new information. There is a feature request…

Hello @Misha van den Bosch, Welcome to Atlassian Community! Reading your use case, I understood that you need all users that have an account on AD to access the customer portal, is that correct? - We'd like to build a JSM portal that is accessible by anyone in our company (read: Active Directory), but not the rest of the…

Hello Terry, Thank you for reaching out to Atlassian Community! Email notifications that contain [JIRA] are the system ones (sent to licensed users). The ones without this information are Customer notifications. Here is an example of the notifications from the same ticket, one for customers (left) and for agents (right).…

Hello @Kumar Elumalai, Thank you for reaching out to Atlassian Community! This issue happens when emails are auto-forward or redirected and it generates the auto-submitted: auto-generated header and it causes Jira to reject those emails. For more information about this, please check the ticket below. Also, vote and watch…

Hello @Julie Dickerson, Thank you for reaching out to Atlassian Community! Just to make sure I’ll share the correct steps, I would like to know if she is already a user on the site (using Jira Software or Confluence). If she does, it’s not necessary to create an account on the portal, otherwise, she will have duplicated…

Hi @Jeret Shuck, Thank you for sharing! I was about to post it here too. I talked to Yuri and he mentioned that found this workaround where the automation will clear the request type field. With this, the validator will work, because the field will be really empty. I’m glad that we could help! Kind regards, Angélica

Hi @Rishi Kumar Gupta Tadikamalla, Jira Cloud doesn’t have versions, it’s constantly updated based on the features asked on jira.atlassian.com. Below is our roadmap where you can see what was shipped and what is being developed: https://www.atlassian.com/software/jira/whats-new/core-experiences…

Hi @Rachel Wright, Thank you! On Cloud free, the Manage Sprints permission is by default set to "Any logged in user". It's not possible to manage permissions or roles, but on Free, everyone with a Jira license is automatically a project administrator. The problem would be if, for example, someone uses Jira…

Hello @Gorou, Welcome to Atlassian Community! When it comes to team-managed projects, in order to delete a sprint, it will be necessary to reopen it first. Please, go to the Burnup report or Sprint burndown chart, select the sprint and on the right side, click to reopen. The sprint will be visible on the backlog again and…

Hello @Usha Ramani, Thank you for reaching out to Atlassian Community! The Workflow is associated with Issue types. On Jira Service Management, the Issue types are also associated with Request types that are what is visible for customers in the customer portal. With this said, to see what workflows are associated with each…

Hello @Blessed Family, Welcome to Atlassian Community! Using an automation rule it’s possible to get the domain of the email and add on a custom field, so when filtering tickets, you can filter by domain, for example. On the automation below, I’m using a Text Field (read only) custom field to store the email domain: On the…

Thank you for the information, @gennaro.balacco. The notification for “Issue created” is not supported on mobile yet. There is a feature suggesting the implementation of such ability: Notify on the Jira mobile app when new issues gets created. Please, click on vote and also watch to receive updates. For now, as a…

Hello @Joe Murphy, Thank you for reaching out to Atlassian Community! Testing on my local site, I found an automation rule that might help you. In this case, would be based on the customer’s email domain. If on your project the customers from, for example, @company.com are added to the organization Company, then I believe…

Hello @Nick Stanfill, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if the error is appearing when a user adds a comment on the agent view or when a customer adds a comment on the customer portal. I found similar cases and it seems that it happens on the customer portal,…

Hello @James Nixon, Thank you for reaching out to Atlassian Community! In order to change the email address to send notifications from a custom domain, after verifying the domain, it’s necessary to configure SPF and DKIM records. The values and steps can be found in the documentation below: Configure Jira Cloud to send…

Hello @Rishi Kumar Gupta Tadikamalla, Thank you for reaching out to Atlassian Community! The screenshot you shared is from a Jira Software Server and per the details you mentioned, you are using Jira Software Cloud. That screen to populate the sprint details while creating it is only available on the Server version. Based…

Hi @[deleted], Customers’ accounts can be from any domain, there are no blocks in regards to that. I can check if there are any bounces related to the domain, but since community is public is up to you to share the domain here. If the customer is still unable to access the portal, a site administrator can create a password…

Hi @Abdeladim EL AOUMARI, Thank you for your feedback. I created a feature request based on this other one since the bug was closed. I can move from Suggestion to Bug, but it would probably be closed as “Not a bug”, so I prefer to let it a Suggestion so everyone can vote. I already mentioned this ticket to the team that is…

Thank you, @gennaro.balacco. On the mobile app, the notifications are limited. You won’t receive the same notifications as you receive via email. Using Jira on the web, please, go to your Profile picture > Personal settings and select the option “You make changes to the issue”: This is how the notifications appear on the…

Thank you for sharing the screenshot, Stuart. That’s the new view, so the editor is the same one I shared in my previous response. Once you test on another laptop, please, let us know.

Olá Sandro, Obrigada por entrar em contato com o Atlassian Community! Verifiquei que você criou um ticket com nosso suporte referente ao mesmo assunto e o problema foi resolvido, pois o analista pôde acessar o site e recriar o mail handler. Como a pergunta aqui foi criada como Jira Service Management, apenas gostaria de…

Hello @Alyssa Lewis, Thank you for reaching out to Atlassian Community and thank you for sharing the screenshots. This issue usually happens when there are permissions issues on the project or with the filters used on the gadgets. The third screenshot shows the Global permissions, so please, go to Project settings >…

Hello @Ianis and @Jeret Shuck, Thank you all for reaching out to Community! When changing the issue type of a Service Management ticket, as you know, the request type will be empty, since it’s not possible to edit this field while moving the ticket. There is a feature suggesting this improvement: Update request type upon…

Hello Felipe, Thank you for reaching out to Atlassian Community! When printing an issue, the fields that appear are the system ones and the custom fields that have some value. With this said, if those three fields are empty, they won’t show up on the print mode. The Text Field (read-only) is not editable on the screen and…

Thank you for testing, Mark. We tried to replicate the issue here and both widgets are displayed but then another issue happens, the request form that shows is exactly the same for both. Even though the widgets are from different projects and have different request forms, the fields that will show when opening the widgets…

Hello @Bellinda Allomes, @AdamP and @Harold Brandner, There is an update from the team responsible for the app. They are planning to release the fix today and it should be available to download soon Kind regards, Angélica

Thank you for the information, Stuart. Everyone should be using the new issue view by now because all sites were migrated. The option to enable/disable the new view was on Profile picture > Personal settings. Here in the community, it’s another editor and the platform it’s not related to Jira. On Jira, it’s the Markdown…

Thank you for the details, @gennaro.balacco. Are you and your teammates receiving notifications via email or via Jira (through the bell icon on the top ) normally? Are the notifications enabled on your profile in Jira (Profile picture > Personal settings)?