Angélica Luz Atlassian Team

Hello @Macylene Jongwe, Thank you for reaching out to Atlassian Community and for sharing the screenshot. I can see that you are trying to view the reports on a Service Management project, but checking the details of your site, the subscription of Service Management was canceled and the product was removed from the site.…

Hello @Lindsey Eller, Thank you for reaching out to Community and for sharing the details. Testing on my local site, if the filter is set to private, the board will show as private as well and users won’t be able to access it, but then just by changing the permission of the filter, it worked normally. On a Free site,…

Hello @Melle van Keulen, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to know if you are talking about the articles that appear on “Related articles” on the issue view or the ones that appear in the customer portal view. In both of the cases, when clicking on…

Hello @Nikita Shrestha, Welcome to Atlassian Community! Testing on my local environment, we can see that when creating alerts, it will show only the issue key, but without any link to the ticket in Jira. Further searching, we didn’t find any option to automatically add the Jira ticket on OpsGenie. Based on that, I created…

Hello @fabrizio delogu, Welcome to Atlassian Community! When exporting issues to Excel, it won’t import the Comment field and as you mentioned, it’s not possible to add the column with the comments, but it’s possible to get this field directly on Excel. If you are using Jira Cloud for Excel, you can filter the tickets in…

Hello @Luis Borja, Welcome to Atlassian Community! When it comes to adding users to Jira, you need to go to Cog icon > User management > Invite users. Then, add their email address and once you invite them, they will receive an email so they can create their password. Hope this helps! If you have any other questions…

Thank you for testing, @Kyle Johnson. When you search for the customer on the Reporter field, if the customer exists on the site and have permission on the project, they should appear: Have you also changed the Customer sharing” to “Customers can search for other customers within their project or organizations”?

Thank you for the details and screenshots, Anas. I believe you are using your administrator account on the portal and not the dummy customer account. I say this because the avatar on the top right is the same as your account here in community and also there is the option “Customize” on the right side and only admins can…

Hello @Madison Auten, Thank you for reaching out to Community! In order to remove tickets from showing on the reports, it’s necessary to change the JQL on the series. Go to the desired SLA report and click on “Edit report”. Then, click on “Edit” under the desired series and use the Filter by “Specific issues”. status not…

Olá Jonas, Obrigada por entrar em contato com o Atlassian Community! Apenas para clarificar, os colaboradores estão conseguindo acessar o aplicativo, porém não conseguem ver os projetos ou eles recebem algum erro ao tentar logar? Vi que você postou essa pergunta como Jira Service Management, então também gostaria de saber…

Hello @Mike Deischle, Welcome to Atlassian Community! I searched for updates internally but didn’t find anything new regarding the widget for Server, so the last update is the one from the description. I sent a message to the team responsible for the feature to ask if there is any news and informed them that the survey…

Hello @Kyle Johnson, Thank you for reaching out to Atlassian Community! In order to select another customer as the reporter of an issue, there are two settings that need to be checked. The first one is the “Browse users and groups” global permissions. Please, go to Cog icon > System > Global permissions and check if the…

Hello @Jonathan Jackson, Thank you for reaching out to Atlassian Community! The issue that the customer is facing seems something related to the browser/network since no one else is facing the same error. Can you please ask the customer to try creating a ticket using incognito mode? Is it happening when using other…

Hello @Cheggout Support, Welcome to Atlassian Community! When a customer account is created, their full name will be their email address until they finish the account creation or if a site admin edits the full name on Cog icon > User management > Jira Service Management. Currently, it's not possible to add the full name at…

Hello @Madison Auten, Welcome to Atlassian Community! When it comes to email signatures, currently, it’s not possible to remove them from incoming emails. There is a feature request suggesting improvements for that: Remove e-mail signatures from incoming mail Please, click on vote and also watch to receive future updates.…

Hello ngandeu@galaniprojects.de, Welcome to Atlassian Community! When using a custom email address on a Service Management project, Jira will read the unread emails in the inbox. With this said, if someone accessed the email and read the email before Jira, the ticket won’t be created. It’s also important to check if the…

Hello @Anas Magi, Welcome to Atlassian Community! In Jira Service Management, there are only two options when it comes to customer permissions. For customers to not be added automatically on all projects, it’s necessary to go to Project settings > Customer permissions (company-managed projects) or Project settings >…

Thank you for testing, Michael. I created a bug ticket for our dev team to be aware of the issue: Story points and Story points estimate not working when the mobile phone language is not English Please, click on “This affects my team” and also watch to receive updates.

Hello @Linda Visagie, Welcome to Atlassian Community! When it comes to linking a template on a sprint, the option available is by using Confluence where it’s possible to link a space or link pages individually. Enable and disable project pages Another workaround is to use the Sprint goal field to add these details, since…

Hi Michael, I can see that the last time the admin logged in on the site was in May. Here in the community, we don’t post any private information, so I can’t share the name of the administrator, but I saw that you created a ticket with our customer advocates and they escalated it internally. Regarding the domain…

Thank you for the details, Michael. I tried to replicate this here by changing my phone language to German, but then another issue happens, the button to save Story points and Story points estimate are disabled. Would you mind changing your phone language to English to check if it’s possible to edit the fields?

Thank you for your response, Ruben. When trying to uninstall the widget is shows a failure: {"state":"FAILURE","message":"Add-on with key 'com.atlassian.servicedesk.embedded' was not found"} With this said, I’m creating a ticket on your behalf, so we can escalate the issue to our dev team and they can properly install the…

Hello @Maha Vangala, Welcome to Atlassian Community! Depending on the type of project you are using, it’s necessary to enable the Reports. Since you don’t see the reports, probably you are using a team-managed project. Please, go to Project settings > Features and enable Reports. After that, it will show on the left…

Hello @Chris Shiplet, Welcome to Atlassian Community! Testing on my local site, I can see the same behavior. In order to access the personal board, the easiest way is going to Projects where it shows the “Recently viewed”. Currently, it’s not possible to configure the app to show the personal board on the left sidebar for…

Hello @Kaushalya Perera, Welcome to Atlassian Community! When printing or exporting an issue to word, there are some limitations. If the table on the description was copied/pasted from another tool like Excel or Google Sheets, it won’t show correctly if there are, for example, merged cells or some other formats that are…

Hello @Matthew Buchanan, Thank you for reaching out to Atlassian Community! When it comes to importing data from other platforms, it’s possible to do this via CSV. You can find the details on the documentation below: Import data from a CSV file This method allows you to import the tickets from server to cloud, it won’t…

Hello @Michael Wangerin, Welcome to Atlassian Community! Checking the details of both sites, I can see that you are a site-admin of the site that starts with “team”, but on the other site, the one where the URL starts with “it”, you are a Jira software user only, without administration permissions. With this said, you need…

Hello @Michael, Welcome to Atlassian Community! We tried to replicate the issue here, but it works normally on iOS (Jira app version 133.1.0). Can you please confirm if your app is on the latest version? Are you able to edit Story points estimate when using the web version? Kind regards, Angélica

Thank you for sharing, Kyle We are glad that the issue was resolved.

Hello @Vishal Zanzrukia, Why I need someone else's permission about how I want to see my notifications? In Jira, you can manage your notifications by going to Profile picture > Personal settings. You can disable all notifications, but the notification scheme will override this option. When the project administrator adds a…