Angélica Luz Atlassian Team

Hi Idith, If you are using Jira Service Desk, it's possible to use an automation to set a Team based on the assignee: Otherwise, if you want to have this rule on a Software or Business project, you will have to use an add-on called Automation lite for Jira Cloud: Hope this helps! Regards, Angélica

Hi Lynn, I've created a new project on my test instance and it shows the option to delete the columns. Can you please send us a screenshot where it shows greyed out? Also, are you using Jira Software Cloud or Server? Regards, Angélica

Hi Bella, 1 - It's possible to disable the notification by clicking on "view or customize the invitation email" when adding a customer. - If you want to disable the notification for internal users, you must uncheck the option "Send invitation email". 2 - For the Department custom field, it's necessary to manually update…

Hi Moises, Currently, it's not possible to send the satisfaction results and comments via email. We do have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-6387 As a workaround, you can check our Marketplace and use an add-on that may have more functionalities…

Hi BrajMohan, I searched for this API on our documentation, but I didn't find. Can you please share with us where did you find this API? Also, please, check our documentation where it has many workflows API that may help you: Jira Cloud REST APIs Regards, Angélica

Hi Greg, There are some differences between Jira Cloud and Server. Jira Cloud has many restricted functions, but, for example, the feature I sent you does not have on Jira Server as well. You can find the Pros and cons of Cloud vs Server on the link below: Atlassian Cloud vs Server apps To find out what features are being…

Hi Rangarajan, Currently, there is no configuration that we can make to remove the tag "Custom field" when exporting issues. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-62216 Please, make sure to watch and vote to receive notification about the…

Hi Paul, Currently, all new projects are created with the default field configuration, so, unfortunately, it's not possible to customize this default scheme to add more custom fields. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-62248 Please, make…

Hi Pascal, This issue is related to the renderer of the field. To fix this, please go to the Project settings > Fields > Click on the icon on the right side to edit > Search for the field "Comment" > Renderer and set the renderer to "Wiki Style Renderer". Hope this helps! Regards, Angélica

Hi Michelle, Currently, it's not possible to create an activity report in Jira. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-39249 Please, make sure to watch and vote to receive updates about the feature. If you have any other question, please let us…

Hi Maxim, I've access your instance and on custom fields, I didn't find any field called "Environment", but also I'm not sure if I accessed the right URL. As we will have to further investigate and also confirm your instance URL and affected project, I've opened a ticket on your behalf. The section "Where is my field?"…

Hi Elif, Currently, there is no option to configure the Service Desk mail handler with a default reporter. We do have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDSERVER-3804 Please, make sure to watch and vote to receive updates about the feature. If you have any…

Hi Rob, Just for us to better understand and help you with this issue, can you please let us know what type of notification they are not receiving? Is it internal comments, mentions or public comment? Are these tickets being shared with an organization? Are the users part of an organization? Are they only watchers or they…

Hi Miguel, It's possible to block anyone from commenting on a closed ticket by adding a property in the workflow. Please, follow the steps below: 1 - Navigate to your workflows page, find the desired workflow, on the right-hand side click Edit. 2 - On this screen click on Diagram, right next to Text > On the workflow click…

Hi Dimitar, I've tested on a test instance the User picker and it's working correctly in the customer portal. It's possible to create the field and add in the request type for a customer to choose a user. For Group picker, this is a field that it's not possible to show in the portal. You can add the field in the request…

Hi Shelby, With this changes, Atlassian access is now a separated group, so it was placed on a different link. You can access the page by going to admin.atlassian.com. Hope this helps! Regards, Angélica

Hi Greg, Currently, it's not possible to edit the "Email From" in notifications. We do have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-702 Please, make sure to watch and vote to receive updates about the feature. I'm sorry we can't be more help on this at…

Hi there, I saw that you opened a ticket with our support regarding the same issue. The reason why the comments were not added was due to a property in the status "Resolved" in the workflow and it was preventing comments to be added. If you have any other question, please let us know. Regards, Angélica

Hi Akhil, This errors on Jira comes directly from the system, so, unfortunately, we can't edit this messages. We have some feature requests related to other messages, so you can go to jira.atlassian.com and open a feature/suggestion for our dev team to change this specific message. I'm sorry that we can't be more helpful…

Hi Bruce, Just for us to better understand and help you with this question, I would like to understand if Google Cloud Identity is the same as GSuite and if you would like to use the same GSuite account for more than one instance. Also, I would like to clarify if Access Management domain/organization is the same as…

Hi Ellen, Is this issue happening for all users? Have you tested using another browser or another computer? Was there any change on your instance before this issue happen, a new add-on, for example? Regards, Angélica

Hi @DB and @Alexander Minasov, This issue was investigated by our support team and this is actually a bug related to the new issue view in Jira. - https://jira.atlassian.com/browse/JRACLOUD-70000 Please, make sure to watch and vote to receive updates about the Bug. We apologize for the inconvenience of this bug. If you…

Hi Justin, Thank you for the information. I saw that Christine added a comment and Folashade made some change in the ticket only. We can see that the comments are different, for example, Christine added "Apologies for the delayed response here" and Folashade added "Sorry for the delayed response on this". As this user is…

Hi Przemysław, When the New Jira Experience was introduced, there was an option to disable, that was placed on the sidebar or by clicking on the profile picture. The option was "Turn off for now". If your instance does not have this option, it means that your instance was completely migrated to the new interface and it's…

Hi Kurt, You can disable the new portal by clicking on "Customize" on the right side: If it's not that what you are looking for, can you please send us a screenshot of the widget that is appearing on your instance? Regards, Angélica

Hi Armstrong, Notifications are handled by the notification scheme which is configured at a group level. You will need to remove the user from any group that receives worklog notifications for them to no longer receive notification. You could also assign that user a non-functional email address and they wouldn't receive…

Hi Tony, I wasn't able to find the same option on my test instance, if possible, can you please send us another screenshot showing more information of the page? Are you using Jira Server or Cloud? Also, testing in a board, it's possible only to press "C" on the keyboard and it opens the "Create issue" page and the ticket…

Hi Steve, Currently, it's not possible to export a single project to import to another instance. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-34307 The best option, in this case, is to create a project in the new instance, export the CSV of all…

Hi Maxim, Can you please let us know how are you searching this field? Is this field not appearing on the screen or when you type "dot" to open the dialog box and then search for the field? If you use the option Admin > Where is my field? can you find the field? Regards, Angélica

Hi Martin, I tested the new issue view on a test instance and indeed does not work as expected. Also, I found a bug related to the issue that we can't edit fields using the dialog box: - https://jira.atlassian.com/browse/JRACLOUD-69028 Related to the difference between the dialog box, when we are on the main page…