Angélica Luz Atlassian Team

Hi David, Currently, it's not possible to edit notifications for agents, we have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-5454 For customers, it's possible to edit the information, but customer notifications are very restricted and they only receive…

Hi Henrique, This is more related to Project Roles than Groups. Only administrators are able to see all projects and users with standard permissions, like jira-servicedesk-users, jira-software-users, jira-users, for example, will only be able to see projects if an admin adds them in a project role in the desired project.…

Hi Ryan, Currently, when syncing GSuite groups, it will only shows the users on Jira. It's not possible to sync the group and the group be automatically created in Jira. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/ID-6304 The best option in this case is to…

Hi Vera, I've made a test on my test instance and tables seem to work, but I'm not sure if the steps are the same: Can you please send us the steps to reproduce this? Then we can test here and check if it's a bug or a feature that is missing. If possible, send us screenshots of the problem. Regards, Angélica

Hi Matteo, I've checked using post function, automation and other two add-ons (Jira Misc Workflow and Automation for Jira), but none gives the option to let the user choose the desired project, the project where the ticket will be created must be specified directly in the post function/automation the same as it's being…

Hi Jose, I saw that the ticket was resolved and it's not possible to allow customers to add attachments without logging in and the solution, in this case, is to ask the customers to open a ticket through email. Please, let us know if there is something else we can help. Regards, Angélica

Hi Karthik, I saw that the ticket was resolved and was suggested for you to use an add-on to be able to get the reports and it worked: - All-In-One Reports for Jira - Charts & Reports for Jira ServiceDesk Please, let us know if there is something else we can help. Regards, Angélica

Hi Алексей, I saw that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. Regards, Angélica

Hi Imran, I saw that you opened a ticket with our support related to the same issue. I'll be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

Hi Jason, System users, like us from Atlassian or users created by add-ons does not count as a license, even though it shows that they have, but on your invoice, the users will not count. You can filter them by going to Site administration and on User you can filter by Active, Inactive and System. But, when exporting the…

Hi Matt, I've tested on a test instance and indeed the changes on the opsbar-sequence does not reflect in the new issue view. Based on your request and on the tests I've made, I created a feature request for our dev team to check this issue: - https://jira.atlassian.com/browse/JRACLOUD-70114 Please, make sure to watch and…

Hi Subramanyam, Currently, it's not possible to edit the login page to redirect to a custom page. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-67901 Please, make sure to watch and vote to receive updates about the feature. Regards, Angélica

Hi Viktar, To show all the projects on the customer portal, it's necessary to let it "open" to all customers. It means that you need to let all customer access all project: But, it only shows the most recent and used projects/requests. We have a feature request suggesting the implementation of the ability to search all…

Hi Carol, We don't have a correct date for that, but it will be just like the Jira's new UI, that we had the option to turn off but after some time it was applied to everyone and no option to disable. The same as Jira's new UI, administrators will receive an email informing when this option will not be available. Regards,…

Hi Dima, The feature to restrict the public sign-up to specific domains it's not available for Jira Service Desk customers. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-868 You can try to use the Jira "Site access" feature, but it will create an…

Hi Subramanyam, Currently, it's not possible to edit the login page to redirect to a custom page. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-67901 Please, make sure to watch and vote to receive updates about the feature. Regards, Angélica

Hi there, Currently, it's not possible to approve requests via Email or Mobile using Jira Cloud. We have feature requests suggesting the implementation of such ability: - As a user, I want to be able to approve requests through the mobile app - Allow approvals to work via email Please, make sure to watch and vote to…

Hi Carol, Currently, when using the new issue view, this is the only option we have to see the "Dates" on a ticket. Based on this issue, I created a suggestion for our dev team to check and maybe implement it in the future: - https://jira.atlassian.com/browse/JRACLOUD-70098 I also added to change the timestamp for the new…

Hi SrinivasaRao, I've just checked that you opened a ticket with our support regarding the same issue. I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. If you have any other question, please let us know. Regards, Angélica

Hi Jose, I saw that you opened a ticket with our support regarding the same issue. I'll be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

Hi Patryk, I've tested on a test instance and it indeed does not show the timestamp for attachments and also no configuration that we can make to show this information. Based on your request, I've created a suggestion for our dev team to implement this on the new issue view: -…

Hi Mitch, You can change the view by pressing "T" on the keyboard or by clicking on and selecting "Detail View". Hope this helps! Regards, Angélica

Hi Mark, Thank you for the information. We are happy that the issue was resolved. If you have any other question, please let us know. Regards, Angélica

Hi Rama, When a customer or an admin create an account it's possible only to disable manually in the instance. There is no option on Jira to create, for example, a temporary account that they can only use once. If you don't want them to use the portal, you can have a project that only accepts tickets by email, for example,…

Hi Bruno, When syncing groups from GSuite, it will only sync the users, it will not copy/import the GSuite groups to Jira and also there is no option to sync users directly to a group. After the users are created, you will have to manually add the users to the desired groups. I'm sorry that we can't be more helpful on it.…

Hi Neil, Currently, it's not possible to edit the "From" when we invite a user/customer. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-4735 The feature says that it's for Jira SD, but it's also applied to other products. Please, make sure to watch and…

Hi Sandra, What is happening in your instance is actually a feature from Jira, you can check on Working with boards. By default, items are listed in the order of oldest to newest by creation date. Issues disappear from the last column after 14 days of inactivity. Select the link at the bottom of this column to see them…

Hi Santanu, Currently, Jira SW does not have the option to add approvals for release. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSWCLOUD-16329 Please, make sure to watch and vote to receive updates about the feature. Regards, Angélica

Hi Michael, Thank you for the information. I was able to reproduce the issue here. I added a user who is only a participant but does not have a JSD license, and the comment is added as internal, even though using "jsdPublic":true. Can you please check if the user has a JSD license? Even though the user is an administrator,…

Hi Domagoj, On Jira Screen, it will only show the customer's full name, the username only shows when they are deleted (to protect customers' personal information after they are deleted). When exporting issues, it will show the username, but due to GDPR, it will show a hash, for example,…