Angélica Luz Atlassian Team

Hi Murat, I've searched on our Marketplace and there are no add-ons to integrate QRadar, Arcsight and SIEM with Jira. Regarding QRadar, I've found two questions here on community that may help you: - https://community.atlassian.com/t5/Questions/Integrate-QRadar-with-JIRA/qaq-p/319032 -…

Hi Syed, People added in the CC field will be added as a request participant on the ticket. It means that these people will receive notification about the tickets and can also reply the notification in order to add a comment. But, if the person adds a CC that does not have an account on your instance, Jira won't create the…

Hi George, The automation in Jira does not have the option to change the resolution. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-3701 As a workaround, you can use an add-on "Automation for Jira" where it's possible to change the resolution or use…

Hi Paco, Yes, that's a great solution and I believe that it will work. As mentioned on the ticket, you will run the import using your admin account, so your user will be automatically created and as your user on server had the same email, it will be imported to another directory. If you need any help, please let us know!…

Hi Jennifer, The statuses are order by category, but you can also set alphabetically. This configuration is set on Jira Settings > Issues > Statuses. Then you can use the arrows to order the status as desired: This configuration will be applied to everyone, so when you change it, it will also be applied to users. Hope this…

Hi Cody, Thank you for sharing this information with us! I'm glad that you were able to resolve. If you need anything else, please count on us! Regards, Angélica

Hi Andrew, Classic templates are not available on Jira, but we have a feature request suggesting to add this feature back: - https://jira.atlassian.com/browse/JRACLOUD-47172 For now, you must click on Create Project > Change to select the available templates. If you have any other question, please let us know. Regards,…

Hi Ajay, The add-ons that appear on Billing > Manage subscriptions are add-ons made and supported by Atlassian. Add-ons that appear on Add-ons > Manage add-ons are usually developed by other companies and usually not supported by Atlassian. If you have any other question, please let us know. Regards, Angélica

Hi Nor, Yes, there was a block on this email again and I removed. Please, test again. Regards, Angélica

Hi Tanner, This issue that you are facing is actually a bug. You can find more information on the link below: - https://jira.atlassian.com/browse/JRACLOUD-69423 Please, make sure to watch and vote to receive updates about the bug fix. If you have any other question, please let us know. Regards, Angélica

Hi Patryk, Thank you, I understand now. The ability to restrict comment by groups is not available in the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70149 Please, make sure to watch and vote to receive updates about the feature. For…

Hi Frank, Thank you for the details. I've checked the screenshot and validated that those IPs are listed as "Outbound email" on our documentation, so you should allow those IP ranges. Here it shows the list: - Atlassian Cloud IP ranges and domains Can you please test and let us know if it works? Regards, Angélica

Hi Paco, Thank you for this information. I was able to see now that your user is duplicated. Your email is associated with Administrator and Admin, but on different directories. Administrator is on the internal directory, which is not visible on the UI. Admin is on the IDP directory, that is all users that you can see,…

Hi Jordon, You can have one portal for each project and you can configure it to only people you add to the project, so it will be restricted to the users you choose. The project that you want to have for the general public, will also be available for corporate users of other projects. Regards, Angélica

Hi @Matt Doar, Thank you for your question. The name of the projects will be available only for internal users, those who are logged in. This configuration does not make the project public, because when you add the name of the user (step 4) only this user will see the project list. Regards, Angélica

Hi John, I was about to create a ticket with our support in order to get the user's email address and also tickets that he wasn't receiving notification (since it is private information and we don't ask this kind of information here), but I saw that you already opened and it was resolved. The email from the user had a…

Hi Cody, I believe that the best option in this case to restart the clock is to add on Start and Stop the status of the ticket and not based on the comment. Please, check the example on the documentation below that shows how to create an SLA with multiple cycles: - Example: creating an SLA with multiple cycles Hope this…

Hi Truong, Thank you for the details and I'm sorry for the delayed response. I saw that you opened a ticket today with our support and they are investigating. Also, as they have access to the logs to better identify what is causing this, I'll be watching the ticket and when it's resolved, I'll post the resolution here.…

Hi Greeshma, If you are using the new issue view, Confluence links will not appear on the Jira tickets. I've tested here and linked a page on a ticket and it indeed does not appear if I use the new issue view. We have a feature request related to this issue: - https://jira.atlassian.com/browse/JRACLOUD-69973 For now you…

Hi Yoni, To create filters in the new UI you can go to Issues and Filters > Search issues. Then you can type the JQL and above the JQL search box, there is the option "Save As". Related to the sprint, you just need to type "Sprint =" and then the number of the sprint. Hope this clarifies. Regards, Angélica

Hi Hung, I saw that the ticket was resolved and they've explained that the filter by assignee is only available on Jira Cloud, not on Server. As a workaround, you can create quick filters that are based on specific assignee. For example: assignee = "Hung" Please let us know if there is anything else we can help. Regards,…

Hi Nick, Sorry for the late response. I was able to test here with a custom field that has more than 4k options and it also freezes and takes a long time to show the options. When using the old view, it works correctly. As I was able to reproduce and it happens only when using the new issue view, I created a bug for our…

Hi Алексей, I saw that you were able to solve the issue by accessing with another account that has permissions to add new users. If you have any other question or need further assistance, please let us know. Regards, Angélica

Hi Andrew, I would give the same option as Rambabu, can you please test and let us know if it works? Regards, Angélica

Hi Natalya, - possible automatically to identify user (if we have closed website and e-mail for login is used), so that user wouldn't need to input his e-mail? It has two options on Issue collector: Always use Issue Reporter — select this option to ensure that the default issue reporter you specify above, will always be…

Hi Nor, This email had also a bounce: 550 <gede@ajobthing.com> No such user here I've removed this bounce and now the user should receive the invitation. Please, try to send the notification again and let us know if you face any issue. Regards, Angélica

Hi John, I understand, but on those tickets is he the assignee and also another collaborator (participant, watcher, approver, part of an organization or reporter)? Regards, Angélica

Hi Paco, I've checked in the database that the user "administrador" is active on the instance and on the same directory as the other users. Just to make sure that we are on the same page, can you please send us the steps you are following to search for this user? As this user has your email, are you able to log in on the…

Hi Matthew, Just to make sure that we are on the same page, would you like Jira to send notifications on behalf of your domain? Have you added _spf.atlassian.net on your domain to allow the emails? If possible, can you please send us a screenshot of these emails that you are receiving? To add the SPF record, you must…

Hi Stephan, I know that it has been a while, but if you are still facing this issue, can you please ask her to check the developer tools on her browser when she tries to change the reporter or when she tries to mention someone? Then, please send the error message that appears in the console for us to check what may be…