Angélica Luz Atlassian Team

Hi Greeshma, I'm sorry for the confusion, I thought that you were using a cloud instance. I saw that you opened a ticket with our support related to this issue. I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. Regards, Angélica

Hi Victoria, Currently, on Jira Cloud, it's possible only to import a full backup (what makes a wipe on the destination instance) or you can export all tickets to a CSV file and then import on a project on Detechtion. - Importing data from CSV - Creating issues using the CSV importer This option will only import issues, so…

Hi James, Currently, there is no option to disable the responses through email. If we disable the outgoing email, customers and agents won't receive emails. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1380 An option is to edit the template of the…

Hi Robin, When a ticket is created by the customer, the customers receive an email that you can edit, but it will be applied to all tickets, so if every priority has an SLA, it will not be possible to set it on the notifications. Related to notifications for agents, it's not possible to add more fields. We have a feature…

Hi Priyanka, Currently, Jira Cloud does not have the option to export and import an workflow and also, it does not support a single project import/export, it's necessary to create a backup of the entire instance and import to another one. We have feature requests suggesting the implementation of this abilities: -…

Hi Jordon, I moved this question to a new thread because I saw that you are using Jira Server and the other thread that you added your question was related to Jira Cloud. I've checked here with my teammates and there isn't a login free portal for Jira Server (Sorry about my previous response about anonymous access, I…

Hi Andrew, When you are on a ticket, does Tempo show any error? If you go to Jira settings > Add-ons > Manage add-ons, it shows that Tempo is correctly installed? Also, are you using the new issue view? Regards, Angélica

Hi Truong, I'm just posting an update here because I saw that the ticket was resolved. The resolution is that you've increased MySQL's resource and limitation. If you have any other question, please let us know. Regards, Angélica

Hi Patricia, Just posting an update here because I saw that the ticket was resolved and the resolution was an automation add-on. If you need further assistance, please let us know. Regards, Angélica

Bom dia Cristian, Verifiquei que você abriu um ticket com nosso suporte referente ao mesmo problema e que a instalação foi concluída com sucesso. Irei ficar de watcher no ticket caso ocorra alguma falha de instalação novamente e irei postar a solução aqui assim que o ticket for fechado. Regards, Angélica

Hi @proka_89 and @Darren Smith, Currently, the option to "Convert to Sub-task" is not available on the new issue view. We have a bug related to convert subtask to issue feature, that it's also applied to the opposite since we use the same menu to "Convert to Sub-Task" and "Create Sub-Task. -…

Hi Josh, sorry for the confusion. I've searched here and this issue is actually a bug: - https://jira.atlassian.com/browse/JSDSERVER-5762 On the bug it shows that it happens when using IE, if you are using another browser, please let us know. Regards, Angélica

Hi Alex, I've checked that there was an option to Remove flag and Remove flag and comment, but since last year, this option is not available anymore. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-63745 Please, click on vote and watch to receive updates…

Hi Cole, I've searched for similar cases and customers usually use the add-on Visual Studio (VSTS) connector for Jira, which works as a connector between Jira and VSTS. I believe that the best option in this case, for you to test and make sure that it will work as desired, is to create a test instance and use the add-on.…

Hi Frank, I've searched more about these emails that you are receiving, and it looks like your instance is being affected by a bug: - https://jira.atlassian.com/browse/JRACLOUD-69423 Please, click on vote and watch to receive updates about the bug, that it's almost resolved. Regards, Angélica

Hi Jagdish, On Jira Cloud, it's possible to use add-ons to get information about your customers, for example, to connect with a CRM. When a customer opens a ticket, it will only be available with their full name and email and currently, Jira does not have the functionality to store additional information. We have two…

Hi Jameer, Currently, this functionality is not available on Jira. We have a suggestion for this ability to be implemented in the future: - https://jira.atlassian.com/browse/JRASERVER-29994 Please, click on Vote and Watch to receive updates about the feature. I'm sorry that we can't be more helpful on it. If you have any…

Hi Andrea, Checking some similar cases, I saw that some were resolved by recreating the application link between Confluence and Jira. You can also clear the plugin cache and restart confluence to check if this is caused by corrupted plugin cache. Please, give a try and let us know how it goes. Regards, Angélica

Hi Robin, I haven't found anything related to maximum URL length on comments, but we have a bug related to this error that was reported last month, where when we add a "Code block" and if it has an exclamation point, it shows the error: - https://jira.atlassian.com/browse/JRACLOUD-70003 Just for us to better understand…

Hi @Carol McDonnell, This feature is not available on the new issue view yet. We have a feature request suggesting to our dev team to add this option on the new UI: - https://jira.atlassian.com/browse/JRACLOUD-70149 Please, click on Vote and Watch to receive updates about the feature. For now, it's necessary to use the old…

Hi Josh, I've tested adding a table on a comment on Jira and then checked in the portal and it looks different, but I was able to see the table normally. If it's showing different from the above, can you please send us a screenshot? Also, we have a feature request suggesting the improvement of Wiki Markup in Customer…

Hi Robert, While I was searching about news related to the mobile app, I found your question from 2 years ago. I know that it has been a long time, but as I found an answer, I would like to update here for you. We have a feature request that it's already in progress and we believe that soon we will have more updates about…

Hi GM, Currently, we don't have an app for Jira Server, but we have a feature request that it's in progress: - https://jira.atlassian.com/browse/JRASERVER-46149 The last update was on September 1, 2018: Please sign up to be the first to know when we launch the beta program for Jira Server & Datacenter here:…

Hi Shirley, Currently, we don't have an app for Jira Server, but we have a feature request that it's in progress: - https://jira.atlassian.com/browse/JRASERVER-46149 The last update was on September 1: Please sign up to be the first to know when we launch the beta program for Jira Server & Datacenter here:…

Hi Nor, I'm glad that I could help! If you face this issue again, please let us know. Have a great week! Regards, Angélica

Hi Romer, Thank you for the information. After your response, I saw that you opened a ticket with our support and they were able to reproduce the issue. If you have any other question, please let us know. Regards, Angélica

Hi Jordon, Only the customer portal will be available to anonymous people, not all your instance. You don't need to let your portal completely open, you can set the option for them to create their own account and then access the portal and submit a request. I mentioned this on the previous answer because you said that…

Hi Tom, 1 and 2 - It's not possible to disable because the request type is associated with the email channel, so you must disable the "Email requests" or change the request type associated with the email channel. 3 - This is expected because the customer portal cannot be disabled on a project, so when a customer access the…

Hi Mark, To prevent that anyone sends an email and create their own accounts, you go to Project settings > Customer permissions > "Who can access the portal and send requests to "Project name"?" > "Customers my team adds to the project" > Save. Hope this helps! Regards, Angélica

Hi Romer, Just for us to better understand and help you with this issue, can you please let us know if this issue is happening on Android or iPhone? Can you send us a screenshot of the issue? What is the browser name and version that they are using? Regards, Angélica