Angélica Luz Atlassian Team

Hi Ilya, I've checked that you opened a ticket with our product advocates related to the same question. I'll be watching the ticket and once it's resolved, I'll post the information here as well. This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two…

Hi Robert, You can find workflow schemes, custom fields, issue types and other configurations associated to all projects by pressing "period" on any page, so a search box will show up and you can search for the desired configuration. Also, you can go to Jira settings > Issues that has the same options on the sidebar. These…

Hi Melissa, Thank you for the details. I've tried to reproduce this error, but I wasn't able to. Just for us to check what is happening, can you please open the notification on Gmail and select the option "Show original"? On this page you will see the header of the message, then search for Content-Disposition: inline. It…

Hi Steve, I've tried to reproduce this error, but I wasn't able to. Just for us to check what is happening, can you please open the notification on Gmail and select the option "Show original"? On this page you will see the header of the message, then search for Content-Disposition: inline. It will look like this: Can you…

Hi Madalina, I've checked that you contacted our support and the problem was resolved. The solution for this issue was to manually update the global issue type in the database, where we need to run some queries to find what issue type is being affected. Another workaround is to delete the Agility project that has the…

Hi Manikanta, I've found a free add-on on our Marketplace that integrates Jira and Salesforce. This is a new add-on, so there are no reviews yet. All other add-ons that have more installations and reviews are not free: - Power Salesforce Connector for Jira You can find more add-ons related to salesforce here. Hope this…

Hi Divya, Have you cleared the browser's cookies and cache? Is it happening on all browsers? Can you test using incognito mode? Also, can you please ask your IT manager to whitelist our domains and IPs? Allow these domains for Atlassian Cloud and related services: https://*.atl-paas.net https://*.atlassian.com…

Hi Josh, Sorry for the delayed response here. I was able to test Jira 3.15.1 and Office365, but after many tests using chrome, safari, office, google sheets we've discovered that it's not related to any spreadsheets software, but with the text editor of Jira and it only happens if the ticket is edited on the queue. The bug…

Hi Melissa, I've tested on a test instance and the notifications are not showing different Atlassian logos. Can you please send us a screenshot of the notification that has this logos? Is it notification for "Issue created" or is it another specific notification? Regards, Angélica

Hi Janine, Is the field Assignee on the screen when you change the status? When it's necessary to modify a field during a transition, this field must be on the screen, so the transition between Pending Approval and Assigned must have a screen with the field Assignee, because if you change directly on the ticket before…

Hi Andrew, Thank you for sharing this information. We are glad that everything is working. If you have any other question, please let us know. Regards, Angélica

Hi Wesley, Can you please check of the email account of the reviewer from GitHub exists on Jira and have the permissions for comment on issues? Also, can you check if the pull request on GitHub side has an assignee? If not, reviewer information is not sent to Jira. Regards, Angélica

Hi Vadim, Currently, there is no option to edit the order of the activities on the customer portal. I've created a feature request based on your question: - https://jira.atlassian.com/browse/JSDSERVER-6040 Please, feel free to add comments on the feature, or you can post here and I can edit the description. I'm sorry that…

Hi there, The configuration for notifications is on Jira settings > Projects > Projects > Select the project > Project settings > Notifications. An issue we are currently facing is that one user is getting emails on any change on a ticket, even one she is not tagged on or related to in any way. You must go to the project…

Hi Andrea, If both instances Jira and Confluence are linked via application links, it's not necessary to whitelist, that's why when you disable the whitelist, it works correctly. Regards, Angélica

Hi Lorna, Indeed we don't have any add-on where you can integrate Clarity and Jira. I've searched for tickets on our support, but there is no new information. I found some questions on Clarity's community that may help you: - Clarity integration with Jira - Clarity and Jira Integration - CA PPM - Jira Integration I'm sorry…

Hi Adithya, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here. This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two different platforms.…

Hi Lara, For Jira Service Desk Cloud there are no add-ons that may help you. We have a feature request for both Cloud and Server, because natively Jira doesn't have this functionality: - https://jira.atlassian.com/browse/JSDCLOUD-178 - https://jira.atlassian.com/browse/JSDSERVER-178 For Jira Server, there are some add-ons,…

Hi Michael, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here. This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two different platforms.…

Hi Jim, I've checked that you opened a ticket with our support related to the same issue and further investigating was discovered that this issue is a bug. - https://jira.atlassian.com/browse/JRASERVER-67977 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Vladimir, I've checked that you opened a ticket with our Product Advocates related to this same questions and all your questions were answered. If you need any additional information, please let us know. Regards, Angélica

Hi Ofer, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here. This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two different platforms.…

Hi Liz, Currently, when using the new issue view, it's not possible to reorder the fields and collapse fields on different tabs. We have feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-70127 - https://jira.atlassian.com/browse/JRACLOUD-68967 Please, click on vote…

Hi Andrew, Please, go to "Personal Settings" and disable the new layout, if you are using it will show that it's enabled. On the new issue view, Tempo are not showing the same as it was on the old view, it shows on the right side: Please, give a try and let us know how it goes. Regards, Angélica

Hi André, I saw that you opened a ticket with our support related to the same issue and it's already in progress. I'll be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

Hi Hsiang, I've checked the attachment and the stack trace us shown traces of the add-on BigPicture: at.softwareplant.ppm.structureint.jiraserver.event.PluginIssueLinkListener.doFilter(PluginIssueLinkListener.java:72) Would it be possible to disable the add-on or use the safe mode to test if the link will work? - Disabling…

Hi Josh, We were able to test here, but without using excel. Using the same Jira and Chrome version, if we use Numbers on MAC, it works normally form agent and customer view. Also, using Google Sheets, it works correctly both on Jira and Portal. Just for us to try to isolate this issue, could you please test copying a…

Hi Janine, I've added the validators for assignee and comment on my test instance and the result was: When I clicked to "In progress", I tried to change the status and the message to change the assignee appeared, so I changed the assignee and tried to confirm again. Then the message to add a comment appeared, so I added a…

Hi Josh, Can you please let us know what version your Jira is? We would like to test here using the same Jira and Chrome version to validate if the bug extends to Chrome as well. Regards, Angélica

Hi David, I believe that the best way to check if changes in the workflow will work correctly for your business is to create a test project. Using a project that will not be on production will help you because you can create a brand new workflow that will not affect any other project or issues. Here are some documentation…