Angélica Luz Atlassian Team

Hi Mark, Currently, it's not possible to delete an organization. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/ACCESS-81 Just for us to better understand and help you with this issue, can you please give us more details about the URL? What URL that you would…

Hi Mustafa, Release is a feature from Jira Software only, so it will not be possible to link a release from a JSW project on a ticket from a JSD project. I've searched for feature request and workarounds, but there is nothing that could help us. I'm sorry that we can't be more helpful on it. Regards,

Hi Jean-Marie, As per I could check on Git's documentation, it's possible to connect Jira Cloud to Gitlab server. - https://docs.gitlab.com/ee/user/project/integrations/jira.html Have you tried to integrate Jira Cloud with Gitlab? Did you face any error? Regards, Angélica

You are always welcome Hassan! If you have any other question, please count on us :D Regards, Angélica

Hi Angela, Awesome! Thank you for sharing with us. I've voted for your suggestion. If you have any other question, please let us know. Regards, Angélica

Hi Belinda, I've tested on my test instance and at first, it didn't happen, so the only configuration that I had to change on my personal settings was "Watch your issues". After I changed this setting I started to see the &useStoredSettings=true when going from a board to another. I'm really not sure if this caused this…

Hi Robert, Currently, there are many features missing on the new issue view. For the attachments, we already have some feature request suggesting the implementation to show timestamp and expand or show the attachments as a list: - https://jira.atlassian.com/browse/JRACLOUD-70096 -…

Hi there, Can you please let us know if you are facing some error when trying to create the project? Is there some error message when you click on "Create"? Regards, Angélica

Hi Jon, Currently, wildcards are not supported on searches. We have two feature requests that are open, suggesting the implementation of this functionality and other two features that were closed as "Duplicated" and "Won't fix": - https://jira.atlassian.com/browse/JRACLOUD-43405 -…

Hi Srinath, I've checked on our marketplace that the only add-on available is to share Axure notifications on HipChat. - Axure Share Notifications for Hipchat I've checked on Axure forum and also there is no information about the integration between Jira and Axure. Regards, Angélica

Hi Angela, Currently, there are no options to add an issue directly through the release menu. If you don't want to add one by one, you can filter the tickets and bulk add the release. I've checked for add-ons, but there is nothing that could add a button on release menu to add issues. Regards, Angélica

Hi Gabriel, The error that the other customer was facing was related to the API limit from Github side, according to this documentation, the requests are limited to 5k requests per hour for Authentication sessions. To avoid the error and to complete the sync, you can contact GitHub support for them to remove the limit for…

Hi Carlos, As per I could check on https://hello.rindle.com/jira-drops-are-here/ Jira Drops is the integration that you make on Rindle's side and then Jira issues will show on a Rindle board. On our marketplace, I didn't find any add-on that makes integration with Rindle. Also, checking support tickets, no customers have…

Hi Sam, On Nex-Gen Boards only admins have permissions to change schemes and other settings. You can find more information about Next-Gen on the documentation below: - Get started with next-gen boards - Everything you want to know about next-gen projects in Jira Cloud Currently, there are no feature requests suggesting the…

Hi Sudeep, Currently, it's not possible to customize boards on a Business project. The "Due Today" should be a filter, but it's not possible to add filter the same as Jira Software boards. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-66988 Please,…

Hi Melissa, I believe that the best option to try to reproduce this error is by accessing your instance in order to create a test ticket and adding our email to receive the notification, so we can check if the same behaviour will happen. I've created a ticket on our behalf with our support and I'll be watching until the…

Hi Steve, I believe that the best option to try to reproduce this error is by accessing your instance in order to create a test ticket and adding our email to receive the notification, so we can check if the same behaviour will happen. I've created a ticket on our behalf with our support and I'll be watching until the…

Hi Chris, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here. This is to avoid any possible misunderstanding or miscommunication that may arise from discussing the same matter in two different platforms.…

Hi Hassan, The changes that happened on Cloud was due to GDPR and currently, there is no information if someday it will be applied to Server. The login structure is different on Server, so it's not necessary to implement Atlassian account and remove usernames since the server is on your company where you can protect and…

Hi Tom, The only option to have an email for a project, is creating a SD project and as it's not possible to disable the customer portal, your current customers may not know the email, but they will see a blank portal if they click on the project's name on the portal. Can I have new portal-only customers sign up for a…

Hi Andrea, Can you please create an unproxied application link? This will help us to test if the proxy is preventing the application links to work correctly. Regards, Angélica

Hi Wesley, The reviewer account must exist on GitHub and Jira and the account must have permission to comment on issues. Also, the pull request must have an assignee, otherwise the information is not sent to Jira. Adding an assignee should make the visible on Jira side. Regards, Angélica

Hi Angela, It's possible to add an issue to a specific release by using the field "Fix Version". On the backlog, select an issue to see the field and then just add the release that the issue belongs. Hope this helps! Regards, Angélica

Hi Jeff, Currently, it's not possible to search or "Quick search" using JQL. I've searched for add-ons and feature request related to it, but there is nothing that can help us. I found a feature request that was suggesting only the change of the JQL that the quick search automatically generates when we search for something…

Hi Jia, You are always welcome! If you have any other question, please count on us. Hope you have a great weekend! Regards, Angélica

Hi Romer, Currently, it's not possible to use SSO for customers in the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-630 The workaround, for now, is the one you mentioned, convert the customers to Atlassian account without application…

Hi Qumar, Currently, there is no limit for versions and according to this bug, boards will break if Jira has more than 65000 unreleased version, so I believe that if you add more 100 version will not affect your system. Related to archiving versions, according to our documentation, the version report shows only released…

Hi Josh, Thank you for the response and I'm glad that I could help. If you have any other question, please let us know. Have a great weekend! Regards, Angélica

Hi Ernest, Currently, it's not possible to customize the login page and I haven't found any add-on that could help us related to it. On this documentation, there are some add-ons, but nothing mentions the customization of the login page, only the customer portal. We have some feature request suggesting the implementation…

Hi Jia, Currently, it's not possible to bulk change request types. When a ticket is moved from a project to another, the issue type is changed, the workflow is changed or if a ticket is created through Jira, the request type is set as "No match" and it's necessary to change it manually. We have feature requests suggesting…