Angélica Luz Atlassian Team

Hi Aliaksandr, Can you please share with us what post function is not working? If possible, send us a screenshot of the post functions from the affected workflow. Was there any change before the post function stopped working? Regards, Angélica

Hi Dmytro, If you are using the same email as here on community, I could check that your Atlassian account is active. If it's not the same email, can you please try to log in on id.atlassian.com to check your Atlassian account? Regards, Angélica

Hi Ben, I've tried to restore the "Getting Started" on Jira and Confluence, but there is no option to undo this action. As a workaround, you can check the documentation below that has the same steps as the Getting started guide: - Get started with Confluence Cloud Hope this helps! Regards, Angélica

Hi Peter, The templates are from the Jira system, so it's not possible to hide or remove. I've checked the plugin as well and none of the modules can be modified and we have no feature request for this to be implemented in the future. Regards, Angélica

Hi Mark, Yes, it's possible to remove the link by deleting it from DVCS accounts page. Please, go to Jira Settings > Applications > DVCS accounts. Then on the side of "Visit account" you will see ... where you can click and select "Delete". After that, please refresh the Application navigator page and the link should not…

Hi Jason, Indeed the wallboard color cannot be changed. We had a feature request suggesting this, but it was closed as "Won't fix" (JRACLOUD-38462). I've tested on a test instance using Google Chrome and it shows a black background. Can you please test using another browser and incognito mode? Was there any add-on…

Hi Gaj, I've checked that you opened a ticket with our support related to the same question. Currently, there is no official supported version of NFS, but we have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRASERVER-63906 Regards, Angélica

Hi Everett, I saw that you opened a ticket with our support related to the same issue. I'll be watching the ticket and post the resolution here when it's closed. Regards, Angélica

Hi Dhiraj, This may be related to an automation or a post function on the workflow. Can you please check if there is some configuration that automatically changes the assignee? Regards, Angélica

You are always welcome Rana! We are glad that it's resolved. If you have any other question, please let us know. Regards, Angélica

Hi Scott, For an SLA to start counting again, a new cycle must have started. Are this issues on the same status that it was previously? Was there any change on the configuration on the SLA? Is there any automation that triggers a change on the status? Have you or your team installed some add-on that may have triggered some…

Hi Sheryl, Currently, the identity providers supported by Jira are Azure, Bitium, Centrify, Okta and OneLogin. If you use one of the above on Salesforce, you can also use on Jira to log in. You can find more information on the link below: - SAML single sign-on Regards, Angélica

You are always welcome Tony! If you have any other question please let us know. Regards, Angélica

Hi Abel, I've checked that you opened a ticket with our support related to the same question and it was reported as a bug that shows that it was already fixed: - https://jira.atlassian.com/browse/JSDCLOUD-6629 If you have any other question or need further assistance, please let us know. Regards, Angélica

Hi Robin, The case is still being investigated and for now, we were not able to reproduce on our end. A bug was raised for our dev team to check and fix the issue. - https://jira.atlassian.com/browse/JRACLOUD-70795 All updates will be posted on the bug, so please, click on vote and watch to receive the updates. Regards,…

Hi Melissa, The case is still being investigated and for now, we were not able to reproduce on our end. A bug was raised for our dev team to check and fix the issue. - https://jira.atlassian.com/browse/JRACLOUD-70795 All updates will be posted on the bug, so please, click on vote and watch to receive the updates. Regards,…

Hi Steve, The case is still being investigated and for now, we were not able to reproduce on our end. A bug was raised for our dev team to check and fix the issue. - https://jira.atlassian.com/browse/JRACLOUD-70795 All updates will be posted on the bug, so please, click on vote and watch to receive the updates. Regards,…

Hi Rob, I haven't found any information if Parallel sprints will be available on next-gen projects and we don't have feature requests suggesting this. The workaround, for now, is to use the classic Scrum and Kanban projects. Regards, Angélica

Olá, Atualmente não temos opção para adicionar mais informações sobre os clientes dentro da Organization. Quando adicionamos o cliente, somente aparecerá o nome e o email. Temos uma feature request sugerindo a implementação dessa opção: - https://jira.atlassian.com/browse/JSDCLOUD-1239 -…

Hi Robin, We've recently received some questions related to this issue and we are investigating. Based on the header of the emails, it has this information: Content-Disposition: inline Which shows that the images should be embedded, not shown as attachments. We'd expect this in this other case: Content-Disposition:…

Hi Rana, I've checked that there is a bug related to this issue. Just to make sure that it's the bug, I would like to confirm if the project name has a special character. Can you please check and apply the workaround to see if it works? - https://jira.atlassian.com/browse/JSWCLOUD-17148 Regards, Angélica

Hi Jon, I've checked here for documentation and features related to Splunk + JiraOps, but I didn't find any information that confirms if it works or not. Splunk has integration with OpsGenie that has integration with JiraOps, but we are not sure if you integrate Splunk with OpsGenie if it will create an incident on…

Hi Kyle, I've searched for add-ons, but there is nothing that stores the ticket history to show how it was before the changes. We have a feature request suggesting the implementation of the ability to see comment changes on the ticket: - https://jira.atlassian.com/browse/JRACLOUD-12400 For now, the best option is to check…

Hi Thomas, I've checked that you opened a ticket with our support related to the same question and it was already closed. The characters '&' is not valid for a username, so it was not possible to add on "Add customers". The workaround provided was to add the customer as a user but without application access and then add…

Hi Kevin, Currently, there is no limit of issues in a project or on the instance, but yes, if a project has too many tickets, mostly open tickets (without resolution) it may affect reports, queues and also it can take a little longer to search for tickets on Issues and filters > Search issues, but only if there are too…

Hi Sam, Just to make sure that we are on the same page, can you please give us more details about where the Development tab should appear? I'm asking because I've tested on my test instance and the option "Open GitHub Development" appears and I would like to confirm if this is the option that is not appearing for you.…

Hi Sarah, Are they facing issues only to mention you or there are more users being affected? Can you check or ask your Jira administrator to check if you have 'Browse Users' permission? Please, check this documentation where it shows the most common issues related to mentions and how to fix it: - Mentions and Autocomplete…

Hi Adam, Currently, it's not possible to edit agent notification. This notification is generated by the system, so we can't customize. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5454 Please, click on vote and watch to receive updates about the…

Hi Chris, Currently, it's not possible to restrict the label to add only one value. Also, the label is the only field that allows the creation of new values by users, on other custom fields, it's only possible to add new values by editing the field. Also, I didn't find an add-on that could help us on this. Regards, Angélica

Hi Tony, Currently, it's not possible to disable the notification only for some cases. If disabling the customer notifications when a ticket is closed, it will affect the entire project. Related to the Satisfaction survey, we have some feature requests suggesting the ability to customize whether it should be sent or not: -…