Angélica Luz Atlassian Team

Hi @Mark Roberts, Currently, it's not possible to hide issues or column in the board. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17295 Please, click on vote and watch to receive updates about the feature. Related to issues removed after 14 days, it…

Hi @Alf Prøven, To close the issue, you must click on the issue to open it and change the status to "Done" or any other status that has the color green. After that, you can refresh the page and the ticket will not appear in the backlog. Regards, Angélica

Hi Julie, Currently, it's not possible to show the priority on the cards when using a next-gen project. Based on your question, I've created a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17360 Please, click on vote and watch to receive updates about the…

Olá Cristiane, Poderia nos dar mais detalhes do que está ocorrendo? Isso ocorre quando você arrasta o card de um status para o Resolvido ou quando você tenta selecionar o status pelo dropdown? Atenciosamente, Angélica

Hi Emmanuelle, Currently, there are two bugs affecting the new issue view that is preventing the tables to work correctly: - https://jira.atlassian.com/browse/JRACLOUD-69300 - https://jira.atlassian.com/browse/JRACLOUD-69259 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Maryna, Are you the only admin facing this issue? Have you tested using different browsers? Can you please open the developer tools on your browser to check if it shows any error message? If so, can you please send us a screenshot of the error? Regards, Angélica

Hi Gihan, This endpoint that you are using is for those who are using connector to create an app. Please, check this post where our product manager gives more details about the endpoint. Can you give us more details about the information that you need to get? What is the desired outcome? Regards, Angélica

Hi Adam, To prevent new users to receive a license for the products, you must uncheck the "User defaults". Please, go to Site administration > Product access > User defaults (on the top right corner). Then you can uncheck the Jira Ops, so new users won't receive a license for this product. After that, click on "Set…

Hi @Lee Barr and @Tony Waters, Thank you for your feedback. I've created a ticket on translation.atlassian.net, but I wasn't able to share the ticket with you, so I also created a public bug: - https://jira.atlassian.com/browse/TRANS-2607 You can click on vote and watch to receive updates about the bug. I also added as an…

Olá Marcia, Para excluir um quadro, primeiro temos que fechar ele. Por favor, abra o quadro que você precisa excluir. Do lado direito, clique em Mostrar menu > Mais > Fechar quadro > Fechar. Na próxima tela você vai ver a informação que o quadro está fechado e vai ter a opção de Reabrir ou Excluir o quadro permanentemente…

Hi @[deleted], Are you using Jira Cloud or Server? I've tested here using Jira Cloud and it shows the default value on the customer portal. I've tested using the types: Date Time Picker, Text Field (single line) and Select List (single choice). Can you please let us know what is the field type of "Incident Description"?…

Hi Saad, I've checked the ticket and they confirmed that you are being affected by the bug JSDSERVER-3782. The workaround is: Use the Plain Text format when sending out email to JIRA Service Desk using Outlook. Regards, Angélica

Hi Ileana, You can create pages on Confluence for each language and translate with Google. I understand that Google doesn't translate everything correctly, but you can add a note on the page for your customers for them to know that it was translated with a tool. You can make them access directly Confluence and it's not…

Hi Therese, You can export as CSV and then open Google Sheets > Choose "Blank" > File > Open > Upload > Select a file from your computer. Regards, Angélica

Hi Saif, Thank you for reporting this issue to us. I was able to see that in the documentation it shows that it should work while pressing and holding "Shift" or "Ctrl", but I've tried here and it didn't work. I've created a bug based on your report: - https://jira.atlassian.com/browse/JSWCLOUD-17353 Please, click on vote…

Hi Tiziano, The category is a new feature on Service Desk and it only works when using the new customer portal. Please, open the customer portal and on "Customize", enable the new portal. After that, the articles will appear correctly on "Category". Regards, Angélica

Hi Maro, Currently, it's not possible to set approval for groups as you mentioned. We have a feature request suggesting this: - https://jira.atlassian.com/browse/JSDCLOUD-4531 Related to the notification, they will also not receive due to what you mentioned: License. Approvers receive customer notification, so they don't…

Hi Deepak, I've checked the documentation and tested here and the + icon only appears if you don't enable the "Sprint" feature: When the feature is disabled, you can create issues after the sprint has started directly on the board. With the feature enable, as it will have fixed units of time, you will not be able to add…

Hi @Paul Leung, Next-gen only works for the project type "Software". It was created to be more simple since we spent more time when creating Kanban and Scrum projects, so it will not be possible to convert the project to Business and Service Desk because these templates are not available for these products. Please, check…

Hi Chris, If you need to see only the tickets, you have two options: 1 - Go to Issues and filters and search by Sprint = sprintname. 2 - On the project that the sprint belongs, go to Reports > Burnup reports. On the top you can select the sprint and below you will see all the history of the sprint. If you need to reopen…

Hi Levi, I believe that the best option, in this case, is to create a different workflow for the issue type that you use to open internal requests or create a project that will be only used internally. If you create a workflow for internal requests, you can change the status to, for example, "Waiting for IT" and "Waiting…

Hi Lee, I've tested here and De-Released only shows if changing the profile language to English(UK). If you change it to English(US) it will show Unreleased again. Regards, Angélica

Hi Colin, Does it work when using Firefox? Would it be possible to disable the add-ons, clear the cache and test on Chrome? Are you the only user facing this issue? Can you update Chrome and Windows? Regards, Angélica

You are always welcome Tim! If you have any other question, please count on us. Regards, Angélica

You are always welcome Reza! If you have any other question, please count on us. Regards, Angélica

Hi Michael, Thank you for reporting this issue to us. I saw that you opened a ticket with our support related to the same issue. So, let's focus on the ticket just to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. After the ticket is…

Hi Ashik, Both options are currently not available on Jira. We have feature requests suggesting the implementation of these abilities: - https://jira.atlassian.com/browse/JSDCLOUD-7817 - https://jira.atlassian.com/browse/JSDCLOUD-3932 Please, click on vote and watch to receive updates about the features. Regards, Angélica

Hi Dan, I've checked the other question and they suggested to open a ticket and a support engineer is already helping you. Let us focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. Regards, Angélica

Hi Madhu, It's possible to have two emails, but one of these emails will be projectkey@yourinstance.atlassian.net and the other a custom email address. It will not be possible to use two emails from your own domain. Related to the notifications, if you added the role "Service Desk Customer - Portal Access" to this security…

Hi Matt, I've tested here and it's possible to use Roadmap on the mobile app, but only for Android. Testing on IOS, it does not show this feature, but as it's a new feature and Android already has, I believe that soon this option will be available for IOS too. This is how it shows on Android mobile: If you have any other…