Angélica Luz Atlassian Team

Hi Adrian, I've tested here and it didn't work for me as well. So, I've searched and found that this issue that we are facing is actually a bug: - https://jira.atlassian.com/browse/JSDCLOUD-1295 Please, click on vote and watch to receive updates about the bug. If you have any other question, please let us know. Regards,…

Hello Sean, Thank you for reaching out to Community! Currently, it's not possible to sort the categories in the customer portal. When we add the categories to the project, it's automatically ordered alphabetically, but in the customer portal, it shows the order that it's stored in the database. We have a feature request…

You are always welcome Patrick! If you have any other question, please count on us. Regards, Angélica

Awesome Vinícius! Thank you for sharing the solution with us. Regards, Angélica

Hello there, Thank you for getting in touch with Atlassian Community! You can safely use next-gen projects for production, if something changes on projects' templates, it will be new features, but your tickets and boards won't be affected. Please, check the documentation below to find more information about next-gen…

Hi @Lee Barr and @Tony Waters, I've just tested and it's showing "Unreleased" now. Can you please check the Releases' page and let us know if it working for you? Regards, Angélica

Hi Vladimir, Thank you for reaching out to our Community! If you or other user are using Outlook as a mail client, this issue must be related to this. This issue occurs because this is how Outlook renders the email content. We had a bug related to this problem, but it was closed as "Won't fix": -…

Hi Ian, Thank you for reaching out to our Community! Currently, it's possible to use two types of reports on next-gen projects: Burnup and Velocity reports. Please, check our documentation to find more details about each report: - Reports Regarding people fields, on next-gen projects, we don't have the option to add "User…

Hi Kundan, Yes, if you integrate SSO on Jira it will also be applied to Confluence because the Site Administration covers all products associated with the URL. So if you already had Jira and add Confluence under the same URL, SSO will be applied to users that access only Confluence too. Regards, Angélica

Hi Arpit, Thank you for getting in touch with our Community! I've checked this information with the team responsible for that and the token is deleted immediately, but this token should stop being accepted after 10 minutes. Regards, Angélica

Hi Konstantinos, Thank you for getting in touch with Atlassian Community! Currently, the new sidebar expands whenever we hover the mouse over it and it's not possible to fix the sidebar whether it's expanded or collapsed. We have a feature request suggesting the implementation of the ability to let the sidebar collapsed: -…

Hi Patrick, Yes, it's possible to link Jira Cloud and Server. The steps that you need to follow are detailed on the documentation below: - Link to server products from Cloud Also, please check this question on community about linking issues from Cloud to Server where it shows two add-ons that may be helpful to you: -…

Hi Vv Vv, The image attached is broken, can you please add the attachment again? Was this report working on next-gen? Can you send us the steps to reproduce? Regards, Angélica

Hi Peter, As there are few users on your instance, I was able to check on SendGrid and Looking Glass if there was some block or bounce on the emails of your domain, but it didn't return anything. Has this user checked the spam folder? Can you please ask your IT manager to whitelist our IPs and domains? Allow these domains…

Hi James, Awesome! I'm glad that everything is working. If you have any other question, please count on us. Regards, Angélica

Hi Greg, I saw that you opened a ticket with our support and they are investigating this issue. As this question is the same as the ticket, I will be watching the ticket until it gets resolved and post the resolution here. This is to avoid any possible misunderstandings or miscommunication that may arise from discussing…

Hi Chris, No, the tickets appear on Backlog and on the Board. After the ticket is archived, you must go to Issues and Filters > Search issues and filter by project. Regards, Angélica

Hi Vinícius, Are you using issue security on the tickets? If so, please go to the Issue security on the project settings and check if atlassian-addons-project-access has permissions on this issue security. As the Tempo and other add-ons are part of this role, that would explain why this error appears while logging work,…

Hi Anik, When we click to open the ticket on the notification, we are redirected to the project's queue and the queue didn't receive the update to show tickets with the new issue view yet. The code on Jira from Issues and filters > Search issues and from the code on the project's queue it's different, that's why we are…

Hi Sneha, Can you please share with us a screenshot showing this error? Are you using Jira Server or Cloud? Regards, Angélica

Hi Alexander, Just for us to better understand and help you with this issue, can you please give us more details about what "children epics" mean? Currently, it's not possible to have epic within an epic, only epic with task, subtask, story, for example. Also, next-gen projects were created to be more simple, to help teams…

Hi Romer, I've tested here and it indeed does not work, only works if I create one organization. I've tried to provide an array of strings, but I received a 500 error saying that Jira was not able to deserialize the instance. I've checked here with the team responsible for API and they said that it never worked. What might…

Hi Vicky, Next-gen are independent projects, so it's not possible to use custom fields created for classic projects on next-gen or use the next-gen fields on classic projects. Next-gen has system fields like summary, description, for example, and then the other fields are created directly in the project and you must add…

Hi Sharon, I wasn't able to reproduce the same error here using a brand new next-gen project. I followed the same steps as you, but when I go to the board, it loads correctly the tasks grouped by epics. Are you the only user facing this issue? Have you tested using another browser or incognito? Can you please give us more…

Hi Peter, Currently, it's not possible to add other users as watchers or view the watcher list in the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-69751 Please, click on vote and watch to receive updates about the feature. Regards,…

Hi @Bob Yu, I've tested here and this issue is happening only on the new issue view. When using the old view, it shows correctly when I search adding a character. I've created a feature request suggesting the implementation of this ability on the new issue view: - https://jira.atlassian.com/browse/JRACLOUD-71123 Please,…

Hi Ellen, Are you facing this issue on a filter in Jira or using a Jira filter on Confluence? Would it be possible to send us a screenshot showing where this error is appearing? Regards, Angélica

Hi Jessica, Next-gen projects are more simple, so it has only the system fields, like summary and description, for example. All other fields you must add on each issue type and it's not possible to add custom fields created for other projects. Regards, Angélica

Hi Matouš, What about creating a board for your service desk? We can't create boards directly in the project, but as you have Jira Software, you can create a board on your profile and share with agents. Please, open a Software project (must be a classic one) and on the dropdown on the board, click on "Create board". Choose…

Hi @Ben, As I mentioned in the first response on this thread, the next-gen project was created to be simple. When we create a classic project, we can take a lot of time to configure everything. Next-gen projects were designed to be easier to create and configure because some teams don't need all the functionality that…