Angélica Luz Atlassian Team

Hi Chris, Thank you for the details and sorry for the misunderstanding, I thought that it was appearing in the customer portal and not on agent view. As it has default values and it was selected to show on View/Edit screen, it's expected behaviour. You can create different screens for issue types but not request types. So…

Hello Andrey, Thank you for getting in touch with Atlassian Community! I've checked the settings on an SD project on a test instance and this text does not appear on any page to edit. This text shows the necessary information for the customer to check information about the ticket. Just for us to better understand, can you…

Hi Blake, Thank you for reaching out to Atlassian Community! Related to the first question, I answered on this other question here. Regarding sorting KB alphabetically, currently, the KB categories are sorted based on a unique ID. We have a feature request suggesting the ability to have a default sorting of the KBs: -…

Hi Greg, Thank you for getting in touch with Atlassian Community! Currently, GSuite does not have integration with Service Desk to allow customers to log in using GSuite, it only works for internal users. We have a feature request suggesting the implementation of this ability: -…

Hi Christian, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to restrict domains for public signup or ticket creation on Jira Service Desk. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-868 Please, click on vote…

Hello Philip, Thank you for getting in touch with Atlassian Community! It's possible to set a public customer portal, so anyone will be able to access and send requests, but this will also allow the customers to create their own accounts. You will have to follow the steps below: Go to the Project Settings > Customer…

Hi Michael, Related to Confluence it was just an example, it can happen if there is a linked issue on tickets from different project types. Site access is different from Request access. Site access is for those who don't have access to your instance. Request access is for those who already have an account in your instance…

Hi Costas, Thank you for the details. Currently, tables are not rendering correctly on the new issue view. This issue was reported as a bug: - https://jira.atlassian.com/browse/JRACLOUD-69300 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hello Blake, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to customize the widget, so we can't bypass any of the screens. We have two feature requests that may be interesting to you:: Support additional Custom Fields on JSD Widget: - https://jira.atlassian.com/browse/JSDCLOUD-5777…

Hello Dan, Thank you for getting in touch with Atlassian Community! Currently, all comments added via email will be set as public, so it's not possible for the user to choose if they want to post a public or internal comment. We have a feature request suggesting the implementation of this ability: -…

Hello Robert, Thank you for getting in touch with Atlassian Community! Currently, there is no option on the widget's page to change the location of the button, but you can change the CSS in order to achieve this. On the same page where you embedded the code, insert the snippet below: <style> iframe[name='JSD widget'] {…

Hello Brian, Thank you for getting in touch with Atlassian Community! Currently, the only option to collapse the sidebar is by clicking on . It's not possible to combine both sidebars because it's different codes, so we can't change this in order to merge. Regards, Angélica

Hi Jens and Marcus, To further investigate this issue, I've opened a ticket with our support. Then we can check logs and also you can send us screenshots of the workflow configuration, so we can better understand what is happening in order to fix the issue. Regards, Angélica

Hi Hayden, Thank you for the details. I tried to replicate this issue on my test environment, but after changing Epic name, it updates on the backlog normally for all stories. We will need more details in order to replicate here: What is the browser that you are using? Can you open the developer tools while following these…

That's awesome Paco 😃 I'm glad that I could help! If you have any other question, please count on us. Regards, Angélica

Hello Phillip, Thank you for getting in touch with Atlassian Community! As per I could understand, you are trying to create a ToDo list, is that correct? If so, there are some add-on that may help you: - Checklist for Jira - Issue Checklist 🏆 - Smart Checklist for Jira. Enterprise - Smart Checklist for Jira. Free Trial If…

Hello Anna, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to download all attachments of a project, however, we have a feature request suggesting the implementation of the ability to download all attachments from all issues in search results: -…

Hello Jelena, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to link Confluence or any other Web Links on the new issue view. We have feature requests suggesting the implementation of these abilities: - https://jira.atlassian.com/browse/JRACLOUD-70211 -…

Hello Aleksandar, Thank you for getting in touch with Atlassian Community! Related to this limitation, we still don't have a date of when it will be implemented. We've been tracking a feature request for this to make it available: - https://jira.atlassian.com/browse/JPOCLOUD-2652 On the feature, there is a workaround that…

Hello Brian, Thank you for getting in touch with Atlassian Community! We are great, how about you? Currently, it's possible only to sort the tickets by Epic and Label when using a board on next-gen projects. Also, as we can't customize the cards, the priority does not show on open or closed tickets. We have some feature…

Hello Nikki, Thank you for getting in touch with Atlassian Community! If you are using Jira Server, yes, it's possible to move a single project from one instance to another. Please, check our documentation that has the steps to make this migration: - Restoring a project from backup - Migrating projects to another JIRA…

Hello Michael, Thank you for getting in touch with Atlassian Community! The email that you sent as an example is related to "Access requests" feature and not related to new users. The "Access request" means that, for example, there is a page on Confluence and there is a ticket from Jira SW linked on this page. The user…

Hi Jarad, Thank you for the details. I've tested on my local environment but I was able to open tickets on behalf of the customer normally. When typing the email, it shows the results and when I select the email, it shows correctly. I've tested creating a ticket on behalf of the customer on the customer portal and using…

Hi Kristin, Thank you for reaching out to Atlassian Community! Just complementing what Scott said, in order to work the add-ons must have application access, but you don't need to worry about that, add-ons will not count on your billing. This is a screenshot of the Application access of my test instance where I'm using as…

Hello Allison, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, when you save the permission for the filter, does it change the icon informing which projects/group has permission? Can you send us a screenshot of the error? About the dashboard, what…

Hello Priyanka, Thank you for getting in touch with Atlassian Community! Currently, it's possible to add the "Last updated date" only when using Confluence Server. On the Cloud version, there is no macro that adds this information. Please, check this question where it shows the add-ons for Server and for Cloud, our only…

Hello Shawn, Thank you for getting in touch with Atlassian Community! There is a feature on Jira which you can link issues, so when an agent is checking a ticket, it will appear as a list for them to access. Please, check the documentation for more details: - Linking issues In this case, agents will have to manually link…

Hello Sagi, Thank you for getting in touch with Atlassian Community! Just to make sure that we are on the same page, can you please let us know if it's a next-gen or a classic project? Also, can you send us a screenshot showing where sub-tasks should appear? Regards, Angélica

Hi Chris, I've tried to replicate this issue using a text field with a default value, but on a request type I added as required and it shows as required and the other I just added the field and on the customer portal it shows normally as not required. Can you please let us know what type of field are you using? Then I can…

Hello Costas, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please confirm if you are facing this issue on Jira or Confluence? I'm asking this because this question was tagged as Jira, but the documentation that you added is from Confluence…