Angélica Luz Atlassian Team

Hi David, I've tested here using Google Chrome and it downloads automatically when clicking on "Export users". Can you please let us know what browser are you using? Can you test using another one? This will help us better understand what is happening and try to replicate this issue to check if it's a bug. Regards, Angélica

Hello Barbara, Thank you for getting in touch with Atlassian Community! On Jira Cloud, there is no count of interactions, but it shows your activities in the past month. Please, click on > Home. On this page, you can see on the sidebar the "Activities" and then you can select "All" where it will show tickets that you…

Hello Chris, Thank you for getting in touch with Atlassian Community! On the new issue view, when we press "gg" or ".", it will show only show system settings. This issue was reported as a bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please, click on vote and watch to receive updates…

Hello Keith, Thank you for reaching out to Atlassian Community! The new experiences (including navigation) across Jira, Confluence, Bitbucket and Stride are motivated by years of customer frustration around complexity and usability problems. To validate these changes, over the last year we split-tested multiple…

Hello Sanjaya, Thank you for getting in touch with Atlassian Community! I've checked that you opened a ticket with our support related to almost the same question, but with more details about what do you need to change. Just to make sure that we are on the same page, when you say Jira roadmap dashboard, do you mean the…

Hello Sujata, Thank you for getting in touch with Atlassian Community! The Start date and End date are both read-only fields, so to edit these fields you must open the ticket and edit those fields there. Related to Target Start and End dates, you can edit by clicking on the epic. As you are an admin, you can confirm if you…

Hello Kaci, Thank you for getting in touch with Atlassian Community! It's not possible to disable SSO for only one user and also when you are about to invite a user it shows a message informing that it's not possible to send an invitation to distribution lists and it applies to mail lists too because it may not work as…

Hello Jeff, Thank you for getting in touch with Atlassian Community! Currently, the status does not show in the backlog and we can't customize it to show the status. Based on your question, I've created a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17469…

Hi Michael, Sure, feel free to create a feature request adding more information about why this is important for you. Please, go to jira.atlassian.com, click on Create and select the project "Atlassian Cloud (CLOUD)". Regards, Angélica

Hi Andrey, I've tested here and it gets translated normally when the language is added to the project and also the browser has a default language. I've tested adding Portuguese and using Firefox in Portuguese too. Please, go to the Project settings > Language support > Add translations > Russian > Check the "Visible to…

Hi Thuy, You can allow customers to create their own accounts, so when they send an email to your service desk, an account will be automatically created. To allow this you must follow the steps of the documentation I sent before to add an email address to your service desk and then, on the project settings click on…

Hi Phillip, Currently, the only checkbox is the custom field, but it's not possible to set it to show a list of checkboxes. We have a feature request suggesting the ability to have a To-Do list to add on the description of the ticket: - https://jira.atlassian.com/browse/JRACLOUD-47605 Please, click on vote and watch to…

Hello everyone, Currently, next-gen projects do not support Zephyr Test issue type. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70685 Also, I'd suggest the same as Jack, to contact the Zephyr support, they will be more accurate to provide you with…

Hello Jörgen, Thank you for getting in touch with Atlassian Community! Currently, next-gen projects do not support Zephyr Test issue type. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70685 Please, click on vote and watch to receive updates about the…

Hello Emmanuelle, Thank you for getting in touch with Atlassian Community! Currently, next-gen projects do not support Zephyr Test issue type. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70685 Please, click on vote and watch to receive updates about…

Hello Charles, Thank you for getting in touch with Atlassian Community! I believe that the best option, in this case, is to allow your customers to see the articles directly in Confluence, but it will require to migrate all customers to Atlassian account. Please, check the article below for more details: - How can I make…

Hi Shady, Thank you for getting in touch with Atlassian Community! I saw that you opened a ticket with our support related to the same issue and giving more details about what is happening. They saw that your account is deactivated and you need to talk to your site-admin in order to get your access back. If you have any…

Hello Pedro, Thank you for getting in touch with Atlassian Community! Currently, next-gen projects have only those two types of reports. You can find more information on the documentation below: - Reports If you need to use Burndown chart, we recommend using Classic projects. Regards, Angélica

Hello Ian, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to show the issue type name instead of the icon. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-60945 In line with our Feature Request Policy, we'd suggest…

Hello Jay, Thank you for getting in touch with Atlassian Community! If this new email does not have an Atlassian account, they can change it on https://id.atlassian.com. They will receive an email on user@x.com to confirm that they want to change the email to user@y.com. Please, give it a try and let us know how it goes.…

Hello Sam, Thank you for getting in touch with Atlassian Community! The People's page shows what tickets the agent worked on the last 90 days. This panel will be populated as soon as the users start generating activity in Cloud, so it's not possible to edit this page. Regards, Angélica

Hi Mike, I was able to replicate the issue, but I want to confirm if it's the same on your instance. When I use issue types created by Jira (Story, Task, Sub-Task) the Bugs always stay in the order I add, even refreshing the page. Then I created a new issue type and added some tickets on a column with some bugs and that's…

Hello Justin, Thank you for getting in touch with Atlassian Community! The attachments show all recent files that you uploaded to different tickets, so it will not show the attachments of the original ticket. We have a feature request suggesting the implementation of the ability to copy the attachments while cloning a…

Hi Jarad, I will create a ticket and I will follow up this issue with you in private, so you can send us screenshots and videos showing the problem, this will help us to better understand and escalate the issue to the dev team. You will receive a confirmation email and then after the ticket is resolved, I can post the…

Hi Scott, On Jira Server is different. When an add-on needs a license, it will count on the billing. Regards, Angélica

Hello Rowan, Thank you for getting in touch with Atlassian Community! When you sync a GSuite group with Jira, only users on that group will be synced, so Jira says that "You've got 1 user connected to G Suite" is because only your test user that is on this group was synced. If you go to GSuite and add all other users on…

Hello Alexis, Thank you for getting in touch with Atlassian Community! Currently, you can check the progress for an Epic directly in the roadmap. Related to export the roadmap, for now, it's not possible to do that, but we have a feature request suggesting the implementation of the ability to export roadmaps to PDF: -…

Hi Dean, Thank you for the details. On the screenshot, it shows that the automation will only run when an issue is linked, but the right option is "Issue commented" and then add a Branch and after that "Then". Here is an example: Please, give it a try and let us know how it goes. Regards, Angélica

Hello Da Guo, Thank you for getting in touch with Atlassian Community! When users are created in a Cloud instance, an Atlassian account is automatically created for them. With those changes on accounts, admins can no longer change users' emails, only users can change their own email on https://id.atlassian.com. Can you…

Hello Akshaykumar, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to disable the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1012 In line with our Feature Request Policy, we'd suggest you vote…