Angélica Luz Atlassian Team

Olá Vanessa, Obrigada por entrar em contato com o Atlassian Community! Quando um espaço do Confluence é vinculado a um projeto, todos os clientes e usuários licenciados que tem permissão no projeto, poderá acessar os artigos. Nesse caso seria importante verificar no Confluence se as páginas não estão restritas, pois o…

Hello @Trena Norcia, Thank you for reaching out to Atlassian Community! Thanks for sharing the cron expression. It shows the same error on my test site and it’s because there are some details missing. Using the below sites, the correct cron expression would be this one: 0 0 7 10 JAN,APR,JUL,OCT ? *…

Hello @Sue Paterniti, Thank you for reaching out to Atlassian Community! When it comes to the Knowledge base on Jira Service Management, it’s only possible to link Confluence spaces. There is a feature request suggesting improvements for that: Provide 3rd Party Data Sources for Jira Service Desk Cloud Knowledge Base…

Hello @Natálie, Thank you for reaching out to Atlassian Community! When it comes to the Customer Satisfaction survey, the notification is sent only when the ticket is resolved and currently, it’s not possible to resend this notification. There is a feature request suggesting the implementation of such ability: Resend…

Hi @Jane Skullman, Thanks for reaching out to Community! The only way to remove tickets from the board is by not using Sprints. Kind regards, Angélica

Hi John, There are no updates regarding this bug. A few days ago they made some changes to the ticket and added internal comments, but nothing new that I could share here. Kind regards, Angélica

Thank you for the information, Jean. Can you please share the ticket with Marc's email and then add a comment to the ticket using Marc's account? - https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1434450 On the ticket, click on "Share" and add the email address there. Marc will be added as a participant…

Hi @Rodolfo Romero - Adaptavist, We were able to fix it internally and now the transfer should work. Please, follow the steps to transfer the products again and if you face any issues, let us know. Kind regards, Angélica

Hello @Rodolfo Romero - Adaptavist, Thank you for your reaching out to Atlassian Community! This issue must be fixed internally by our team. With this said, I already sent them the Organization ID of both orgs so they can unblock this and you can move the products to the romero organization. Once I hear back from them, I…

Hello @Martin Böhme, Thank you for reaching out to Atlassian Community! In order to show the email address of the assignee on the results, it will be necessary to use an automation rule to copy the email address and add it to a custom field, so the custom field can be added as a column on the filter results. In the example…

Hello @Todd Green, Welcome to Community! When accessing the Global permissions, it should show these details: Are the Global permissions empty? If there are no details about the Browse users and groups, it will be necessary to set it to Public (so it will unlock the ability for you to set it to the admin groups). No…

Hi Jean, You are still not a site admin. The last update on the ticket was your comment informing that you would reply to the email from the previous admin account. Jira Service Management is active now, but you still don't have admin privileges. Have you replied to the customer advocates' email using the other account? If…

Hello @Rohit Sarkar, Welcome to the Atlassian Community! I’m not sure I understood your question correctly, so I’m going to share with you a documentation that may help you because it’s similar to what you are asking: Basic auth for REST APIs If it doesn’t help, can you please share with us more details about what you are…

Hello @NC, Thank you for reaching out to Atlassian Community! Testing on my local site also shows this message when trying to select the Request language field, but the good news is that it works when using the “Switch to JQL”. Some fields are only available by using the advanced search and although the message doesn’t say…

Hello @wisanu wirojtecha, Thank you for reaching out to Atlassian Community! In order to apply security policies, including enforcing 2FA, it’s necessary to subscribe to Atlassian access. Using Atlassian access, you can verify the domain, and then you can manage all the accounts, including forcing them to use 2FA. For more…

Hello Ronaldo, Thank you for reaching out to the Atlassian Community! When it comes to Customer notifications, currently, it will show the name of the agent that added the comment or made the change on the ticket. It will show the name of the project on the first notification (Issue Created) if the customer creates the…

Hello @Ralf Dahmen, Welcome to the Atlassian Community! The editor in Jira Cloud uses Markdown, so it’s not possible to render HTML content on comments or descriptions. There are feature requests suggesting improvements for that: Support HTML (non wikimarkup) code in Description and Comments Improve HTML parsing for emails…

Hi Dima, Thank you for sharing the screenshot. This page is from the project settings and you are a project administrator, so you can only manage a project and not users. You can add people to the project, but it’s not the same as an invite. In order to invite users, you need to be a site administrator that is a permission…

Hi Jean, I saw that your customer advocates are already helping you with this request. Once you reply to the email on behalf of the previous site administrator, they can continue with the process to add you as the administrator.

Hello @Juan Portero, Thank you for reaching out to Atlassian Community! When using Jira Service Management, there is a specific view for customers and agents. Customers can access their request in the customer portal that is a more simple view and it’s restricted to some actions, for example, they can’t edit information.…

Hello @Gavin Klose, Thank you for reaching out to Community! On the requests page, it’s possible to add and remove some fields, but it’s limited to system fields. There are feature requests suggesting improvements for that: Add the ability to display custom fields and other system field to the request page Ability to add…

Hello @tobiadalsecco, Welcome to the Atlassian Community! When using the /rest/servicedeskapi/request, it’s considered the same as creating the ticket through the customer portal. It means that the fields added to the API request must be the ones visible in the portal. What can be done, in this case, is to use the Create…

Hello @IT Helpdesk, Thank you for reaching out to Atlassian Community! Checking the details of your account, I can see that only one email was sent to you today (August, 31) related to the order you mentioned. Also, you created a ticket with our customer advocates and they are the best team to help you with this request,…

Hello @Dursun GÜL, Welcome to the Atlassian Community! I saw that you created some tickets with our customer advocates related to this issue and they replied to the ticket below: * https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1488287. If there is anything else we can do to help, please let us know.…

Hello @Carlos Ramirez, Thank you for reaching out to Atlassian Community! When it comes to the CSAT survey, currently, it’s not possible to make any of the fields mandatory. The survey is sent via email when the ticket is resolved and there is no way to make it required for the customer to add a comment after selecting a…

Hi Jay, For team-managed projects, since they are independent of each other, it’s necessary to change one by one. Company-managed projects can use the same notification scheme, so once you change for one, it will change for other projects that use the same (including Jira Software and Business projects). In this case,…

Hi Jean, There are two people with the same full name on the site, but only one is the site admin. If you couldn’t access the administration menu, then you logged in with the wrong account. Since the community is public, we won’t post any private detail, what I can share with you is that the email address looks like this:…

Hello @[deleted], Thanks for reaching out to Community! I know it has been a while since you posted this question, but I saw on the ticket that you created with our Trello support that the issue was resolved by changing the timezone on your computer. I’m sharing this detail here in case other community members have the…

Hello @Jean Bien-Aime, Welcome to the Atlassian Community! Checking the details of your site, I can see that there is only one site administrator and they logged in 4 days ago. If the site admin is no longer in the company, since the email address is from a custom domain, you can reach out to the IT department of your…

Hello @Zion Shaul, Welcome to the Atlassian Community! The Web links feature, currently, only accepts HTTP/HTTPS. It’s not possible to add a link to a local file and it’s not possible to disable this validation as well. There is a feature suggesting improvements for that: URL Handlers - Only http/https schemes allowed…