Angélica Luz Atlassian Team

Hi Marc and welcome to Atlassian Community! This issue usually happens when the default assignee is part of an organization or if he/she is also the reporter of the ticket. Please, check if this user was also added to an organization on the project. Regards, Angélica

Hi Sarai, This issue is usually related to the "Language Support", if the translation was not updated there, it won't reflect the changes on the notification. Please, go to the Project settings > Language support and check on "Default rules" if the notification for request created is correct. If you face any issue or have…

Hi Neil, Thank you for reaching out to Atlassian Community! The best option, in this case, is to use the add-on Automation for Jira (there is a free version Automation Lite for Jira Cloud). You can add the conditions below, so when an issue is commented, the comment will be copied to the linked issue: Please, give it a try…

Hi Kyle, As it fixed for the external domains, can you please check the message format on outlook? And related to the original messages also being added in the comment, even with the Strip Quotes enable on Jira, it can also be related to an outlook setting. - Change the message format to HTML, Rich Text Format, or plain…

Hi Carlota, Thank you for reaching out to Atlassian Community! I was able to replicate this issue on my test instance and it only happens when using the new issue view. Using the old view the first day of the week changes normally. New view: Old view: Based on that, I reported this issue and you can check the details on…

Hi Luis, Thank you for reaching out to Atlassian Community! I've tested on a next-gen and classic project and when Bitbucket is connected, it shows the options to add Shortcut and Repository. When you click on "Add item" does it show directly the option to add a shortcut? Can you please confirm if Bitbucket is showing on…

Hi NehaSThakur, Currently, it's not possible to customize the customer portal to add more columns or status. We have some feature requests suggesting the implementation if this ability: - Allow customization of customer portal to be able to include more rows - Change columns in Customer Portal - Need more fields in the 'My…

Hi Dominique, Currently, the default access will be "Open" unless they change before creating the project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17234 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Tim, If the tickets don't have a resolution, then some column must have been deleted and the tickets moved to another column. I've tested here and deleted the last column on my board and all tickets were moved to the other column (that is the last one now) and the resolution of the tickets was removed. Tickets without…

Hi Emerentiana, Just for further clarification of the issue, I'll make some questions: When did this issue start? Are you the only user facing this issue? Is it happening for all the tickets? Also, please check if both notifications have the same information and style because maybe you are receiving both customer and agent…

Hi Jonathan, You can check the duplicated users on entities.xml file on the backup. It will look like this: <User id="12345" directoryId="1" userName="angelica" lowerUserName="angelica" active="1" createdDate="2018-08-16 15:15:49.178" updatedDate="2018-08-16 15:15:49.178" displayName="Angélica Luz"…

Hi Martin, I've searched for add-ons and feature request related to this, but I didn't find anything that could help us. Please, feel free to create a feature request on jira.atlassian.com on the project JRACLOUD adding more details about why this feature is important for you. Regards, Angélica

Hi Marcela, The new issue view is still being developed and more features are coming. For now, the Select list (Cascading) is missing from this new view and the only workaround available is turning off the new view as mentioned on the bug. Regards, Angélica

Hi Dominique, Next-gen projects are independent projects, that's why users can create this type of project, because fields and issue types, for example, are specific for the project, it won't affect any other next-gen or classic project. If they created the project without setting it to private, they can change the access…

Hi Eya and welcome to Atlassian Community! Currently, for Jira Cloud, there is no native tool to import Mantis data to Jira. There was a feature request, but it was closed as "Won't do". You can find more information on the link below: - https://jira.atlassian.com/browse/JRACLOUD-32485 If Mantis offers export to CSV, you…

Hi Thomas, The only way for them to do not access the customer portal is by removing the links on the notification which you already did. If they don't have the link, they won't be able to access. I just tested here and when someone that does not have an account sends an email to create a ticket, the account will be…

Hi Rajkumar, You can add instructions on each request type. Please, go to Project settings > Request types > Click on "Edit fields" for the desired request type and then you can add the description. Please, give it a try and let us know how it goes. Regards, Angélica

Hi @황소현 , It depends on what view you are using. If you are using the old view, you can click on ... > Link > Confluence page. If you are using the new issue view, currently, this menu does not exist and we have a feature request suggesting the implementation of this ability: -…

Hi Guillermo and welcome to Atlassian Community! Just for further clarification, can you please let us know all the steps you are following? I'm asking because I tried to replicate here using the old view but it didn't show the images, only its names. Are you facing this issue when pasting this email on Issues and filters…

Hi Pierre, For an email reply to be added as a comment on a ticket, this customer must have access to the ticket. If this customer is not a reporter, participant or watcher, if they reply to the notification even containing the ID of the message, a new ticket will be created. So before sending the notification for them to…

Hi Marina, Thank you for reaching out to Atlassian Community! You can use the option "Where is my field?" directly on the ticket to check what must be wrong with this field. To confirm if the field was removed and who did that you must go to Jira Settings > System > Audit log. If the field was deleted, you will find this…

Hello Leigh, Thank you for getting in touch with Atlassian Community! The new issue view uses markdown formatting now and not wiki markup. You can find more information here: New Atlassian editor "The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added wiki markup in the old…

Hello Johan and welcome to Atlassian Community! Currently, the new view does not have this functionality. It was reported as a bug. You can find more details on the link below: - https://jira.atlassian.com/browse/ID-6731 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Olá Nathan, Você pode nos enviar um screenshot da configuração que está fazendo ao adicionar o custom email? Apenas esconda as informações que sejam pessoais antes de postar aqui. Como você utiliza o hostgator, você pode confirmar com eles se não há nenhum bloqueio para que o Jira possa utilizar esse email? Atenciosamente,…

Hi Max, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this question, can you please clarify what is the Service Desk screens? Are you referring to the Customer Portal? If possible, send us a screenshot of where you are trying to renderer the gadget. Regards, Angélica

Hi Laique, I've checked that you opened a ticket with our support related to the same question. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. Regards, Angélica

Hi Maikel and welcome to Community! Just would like to thank you for coming back to the question and let us know what resolved the issue. If you face any other issue, please count on us! Regards, Angélica

Hello Dana, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to restrict who can add customers on the project. As an agent has a Service Desk license and usually they are added on the role "Service Desk Team", they will have the ability to add customers. We have a feature request…

Hello Michael, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to click on images in order to expand them on the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-7882 Please, click on vote and watch…

Hi Marc, Thank you for the details. I was able to see that on this instance that you are not a site-admin there are two site-admins but due to privacy, we can't share their names here. I've opened a ticket with our support so we can share more details with you. You should have received an email and soon someone will…