Angélica Luz Atlassian Team

You are always welcome Daria! Hope you have a great weekend! Regards, Angélica

Hi Ashish, The templates are created by the system and it's not possible to edit or copy it to customize. We will have to wait for the feature to be implemented. Currently, there are some add-ons that could help, but it's for Jira Server, not for Jira Cloud. Regards, Angélica

Hi Vasanta, Thank you for share the solution with us! Hope you have a great weekend. Regards, Angélica

Hi Sonu, Thank you for the details. If you have added another language on your project, this may be the cause. If you did that, please go to the Project settings > Language support > Click on the language > Portal Content. On this page, check if the name of the portal is correct. If it's not related to the language, please…

Hi Will, This issue that you are facing was reported as a bug, but then the dev team said that it's expected because early created next-gen projects are not supported anymore. You can find their comment on the link below: - https://jira.atlassian.com/browse/JSWCLOUD-17377 You will have to create a new project and move all…

Hi Muhammad, You can create an automation for the customers to receive an email for another status that is not Issue created or Resolved. If you have any other question, please let us know. Regards, Angélica

Hi Smaroju, Welcome to Atlassian Community! For a request type to be supported for email requests, only the fields Summary and Description must be required, all other fields must be optional. So, you must go to Project settings > Request type and check what fields are optional and required and let it only Summary and…

Hi Dwight, Thank you for reaching out to Atlassian Community! Currently, for next-gen projects, all custom fields are created directly in the project, since it's independent and no configuration is shared with other projects. To create the custom fields and reorder it, you must go to the Project settings > Issue types >…

Hi Michelle, Thank you for reaching out to Atlassian Community! Since all accounts were migrated to Atlassian account in 2017, administrators can no longer edit user's email or full name, only the users can change these details thought their profiles on id.atlassian.com. The articles you mentioned are for those who have…

Hi Muhammad, Thank you for reaching out to Atlassian Community! You can change the project email and add an email address from a domain you own. You can find the details on the documentation below: - Configuring Jira Cloud to send emails on behalf of your domain If you have any question or face any issue, please let us…

Olá Thiago, Os projetos nex-gen foram criados pra serem mais simples, então muitas funcionalidades que tem nos projetos clássicos não estão disponíveis no next-gen. Nós temos uma feature sugerindo a implementação da possibilidade de editar os workflows: - https://jira.atlassian.com/browse/JSWCLOUD-17434 Por favor, clique…

Hi Casey, Thank you for getting in touch with Atlassian Community! This is currently on our roadmap and soon you will be able to hide a Done Epic. You can find the details here. Regards, Angélica

Hi Aleksandr, Welcome to Atlassian Community! This issue that you are facing is a bug, you can find more details and the workaround on the link below: - https://jira.atlassian.com/browse/ID-6764 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi Adis, Welcome to Atlassian Community! The new issue view is still in process of implementation, so the markdown is still not working as expected. You can disable the new issue view by going to your Personal settings > Jira labs. You can find more information here: New Atlassian editor "The editor in the new issue view…

Hi Daria, Thank you for reaching out to Atlassian Community! Currently, it's not possible to add read-only fields on the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4328 Also, regarding the number of results, for now, it only shows 3…

Hi Kay, If you changed this information on an entry like the above, the users should be imported as inactive: <User id="12345" directoryId="1" userName="angelica" lowerUserName="angelica" active="1" createdDate="2018-08-16 15:15:49.178" updatedDate="2018-08-16 15:15:49.178" displayName="Angélica Luz"…

Hi Baljeet, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please give us more details about the issue that you are facing? What problem are you having when viewing tickets using IE11? If possible, send us a screenshot. Are you using Jira…

Hi Dylan, You are always welcome! So glad that everything is working now. Have a great day 😊 Regards, Angélica

Hi Max, The gadgets cannot be added on the portal because it usually contains information that only licensed users can see. In this case, you can only use announcement message, title and descriptions. We have a feature request suggesting the implementation of the ability to add gadgets in the portal: -…

Hi Gianfelice, Thank you for the information. I saw that you opened a ticket with our support related to the same question and they are already helping you. I added the link to this question as well for them to get this information too. As the question is the same, let's focus on the ticket to avoid any possible…

Hi Muhammad, Thank you for reaching out to Atlassian Community! The customer receives notification for all status that is visible to them in the customer portal. For them to do not receive notification for "Pending MNO" you must go to Project Settings > Customer notifications and disable the "Customer-visible status…

Hello Desmond, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to use the user initials as a default avatar. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-37543 Please, click on vote and watch in order to hear…

Hi Dylan, Thank you for reaching out to Atlassian Community! I believe you are being affected by this bug: - https://jira.atlassian.com/browse/JSDCLOUD-5674 In this case, to better investigate to confirm if it'is this bug and also to fix, I've opened a ticket with our support, since we will have to access the database to…

Hello Susan, Thank you for reaching out to Atlassian Community! On the new issue view, when we press "gg" or ".", it will show only show system settings. This issue was reported as a bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please, click on vote and watch to receive updates about the…

Hi Giedrius, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to edit the labels on the satisfaction survey, so it's also not possible to translate it. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4986 -…

Hi Christie, Thank you for getting in touch with Atlassian Community! The option "Added participants" is an option that is only available for the notification "Participant added". On this notification if they don't click on anything, they will receive the other notifications, but if they click on "Turn off this request's…

Olá Nathan, Obrigada por entrar em contato com a Atlassian Community! Para verificar o motivo pelo qual os emails não estão gerando tickets, você precisa ir em Configurações do Jira > Produtos > Solicitações de e-mail. Nessa página vai ter a opção de Visualizar log em cada email que está configurado nos projetos, então…

Hi Josh, Thank you for reaching out to Atlassian Community! You can add approvers only in the notification for "Approval required": We have a feature request suggesting the implementation of the ability to add more options for the "To" field: https://jira.atlassian.com/browse/JSDCLOUD-4594 Please, click on vote and watch…

Thank you! You are always welcome. If you have any other question, please count on us! Regards, Angélica

You are always welcome! If you have any other question, please count on us! Regards, Angélica