Angélica Luz Atlassian Team

Hello @Jimmy Trivedi, Thank you for reaching out to Atlassian Community! When it comes to auto-refresh filters, currently, there is no action on the Automation that would do that. There are some feature requests that suggests something similar: Screen is not refreshed as soon as an Automation rule runs Reload the issue…

Hello @Brandon Carbaugh, Welcome to the Atlassian Community! Checking the details of your account, I can see that you are using Gmail and there are no blocks or bounces on this email address. Then, I made a bulk search using the domain of the other accounts that exist on the site, but it didn’t return an email address that…

Thank you for sharing, @Katrina Owens. When an agent accesses the request form in the portal, they will be able to see this field because they can create tickets on behalf of the customer and it won't show only customers, but internal users as well. This is important because, if they create a ticket, customers will receive…

Hi @Active Digital Labs, Cloud sites cannot be merged. So, when moving products from one organization to another it means that the site under an organization will be moved to another one, so you can manage both sites from one place. If you don’t want to use one of the sites anymore, you need to cancel the subscription, so…

Hello @MF フォン, Thank you for reaching out to Atlassian Community! On Jira Service Management is possible to customize the login page, but it doesn’t affect the account creation screen. Add a login message in your help center Based on your question, I created a new feature request suggesting the ability to also edit this…

Hello @Carolina SILVA, Thank you for reaching out to Atlassian Community! The issue that you are facing is related to a known bug. For more information, please check the ticket below: Export to word fails when the page contains tables Please, click on “This affects my team” and also watch so that you are notified when the…

Hi @Wim Abts Thanks for reaching out to Community! There are no updates regarding the documentation. We found a documentation that is related to the Insight app: - Insight for Jira Data Center and Server Once we have updates, we will post here. Kind regards, Angélica

Thank you for the details, @Mao Kato. This issue is a known bug. You can find more information on the ticket below: Header line breaks rendering different in published and editing modes Please, click on “This affects my team” and also watch it to receive future updates from our development team.

Hello @Katrina Owens, Thank you for reaching out to Atlassian Community! I’m not sure I understood the issue correctly, so I would like to know more details about it. What is the name of the field? Can you share a screenshot of the form with us and point what is the field? Is the field visible for any customer that…

Hello @Francisco Brito, Welcome to the Atlassian Community! I saw that our customer advocates already answered the ticket and helped you in reactivating Jira Service Management. If there is anything else we can do to help, please, let us know. Kind regards, Angélica

Hello @Produtos MK Solutions, Welcome to the Atlassian Community! The issue that you are facing when transferring products is something that must be unblocked on our side. Checking the details of both sites, I saw that it was already unblocked by our support team, with this said, you should be able to transfer the products…

Hi Jyoti, It might be related to the browser cache that is still holding the old announcement banned. Have you tried to do a hard refresh on your browser right after the announcement banned is updated?

Hi Dominique, Yes, on Jira Cloud the only way to set an outgoing email address is directly on Project settings > Notifications. Regarding the DMARC feature, the last update was posted today on the description: Update from Product team (15th September 2021) Hello all, I wanted to provide an update on the progress of this…

Hi Andrew, In case you and your team use SSO and the customers are from a verified domain, the best way to automatically create accounts is by using SAML and User provisioning as mentioned above in my previous response. Just-in-time provisioning with SAML If self signup is enabled, you don't have to manually create an…

Hello @Active Digital Labs, Welcome to the Atlassian Community! The issue that you are facing when transferring products is something that must be unblocked on our side. With this said, I fixed it here on both organizations and now you should be able to transfer the products. Please, take your time to test and let us know…

Hello @Dominique Fourie, Welcome to the Atlassian Community! Checking the details of your domain, I can see that it’s verified and DKIM and SPF records configured according to our documentation. With this said, I’m afraid to say that the issue you are facing is related to the suggestion below: JSD Notification were not…

Hello @Andrew Lee, Thank you for reaching out to Atlassian Community! Customers’ accounts are stored locally in Jira, so for them to access the portal and create tickets, they must have an account in Jira. It’s not possible to authenticate them from another application. Also, since they don’t have an Atlassian account (the…

Hello @[deleted], Welcome to the Atlassian Community! There are some details that you need to update to transfer the ownership of the site and the new administrator then will be able to remove your account once you leave the company. First, you need to add a new billing and technical contact, even if it’s a free site, it’s…

Hello @Mao Kato, Welcome to the Atlassian Community! Just to make sure I share the correct details with you, I would like to know more details about where you are facing this issue. You posted this question as Jira Service Management, but since you mentioned Headings, I would like to confirm if you are facing this issue on…

Hello @gabe.maxit, Welcome to the Atlassian Community! When using GSuite, it’s possible to also sync job title, department, and location. This feature was deployed in January 2020. Ability to sync account details between Atlassian account and G Suite GSync now supports syncing google users' title and department. The change…

Hello @AdaptIT, Welcome to the Atlassian Community! The demo customers are accounts created with the Demo project for testing purposes and the project can be deleted after testing. Customer accounts must be deleted directly in the User management menu. Please, go to the Cog icon > User management > Jira Service Management…

Hello @Ellie Bellemans, Thanks for reaching out to Atlassian Community! The Request language field is automatically filled based on the browser’s language or the one the customer selects in their profile on the customer portal. That’s why when adding the field to the request form, it will be hidden and it’s not possible to…

Hi Ellie, Thank you for posting a new question. I will add an answer there as well. Kind regards, Angélica

Hello @Martin Ling, Welcome to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue. I tested using Chrome and Firefox. Can you please let us know what browser you are using? Have you tested using another one? How many tickets are there on your backlog? Then we can test here using the…

Hello @Maxime Nedeau, Welcome to the Atlassian Community! When using a custom email address on a Service project, the emails from the inbox will be read by Jira and a ticket will be created. With this said, as the emails land in the inbox even if the address is in copy and not the main recipient, Jira will read it in order…

Hello @Marcelo Ottoni, Thank you for reaching out to Atlassian Community! When the description is not visible on the customer request, it means that the request type is empty. The request type is what makes the ticket visible in the portal and also is what triggers notifications for customers. Note that, the ticket is…

Thank you for sharing the resolution and the steps, @Cory. For the pages to be visible in Jira, they must be listed under Pages in Confluence, that's why the Overview and Blog posts are not shown when linking the space to the project. Thanks again for sharing and I'm glad it was resolved. If there is anything else we can…

Hello @Michael Hedman, Thank you for reaching out to Atlassian Community! On the Change Calendar, currently, it’s not possible to configure the default view. Based on your question, I created a feature request suggesting the implementation of this ability: Ability to set the default view for Change Calendar Please, vote…

Hello @Jyoti Verma, Thank you for reaching out to Atlassian Community! The Jira announcement banner can only be edited by Jira administrators. With this said, it’s not possible to allow agents to only edit the announcement banner. If adding them as Jira administrators, they will be able to access all other system…

Hello @Tyler.Claes, Welcome to the Atlassian Community! When it comes to editing the template for customer notifications, the subject is restricted to three variables: Issue key, issue summary, and the portal name. With this said, it’s not possible to add the Organization name to the subject. There was a feature request…