Angélica Luz Atlassian Team

Hi Pangeel, I saw that the documentation is not updated since 2016, so I would like to ask you to try the steps provided on a community thread from last year: - How to change the width of the custom field in JIRA? Please, let us know if it works for you or if you face any issue. Regards, Angélica

Thank you for the details Priyendu and sorry for the misunderstanding, I thought you were using the default mail handler of Jira Core and not the default email on the SD project. Well, the default email (the one with atlassian.net) it's better because once you enable it and it's already working, you don't need to worry…

Hi Melissa, The fields that you are seeing are system fields that are used on software projects by default and not custom fields, that's why it shows on the create issue screen. Regards, Angélica

Hello everyone, As this thread is from 2017, I would like to give an update about how to add empty lines on Jira and Confluence Cloud when using the new editor. Confluence: To add empty lines, you can use Shift + Enter or just Enter. Jira: The new editor was introduced on the new issue view and it uses markdown. To add…

Hello Wilson, Welcome to Atlassian Community! Currently, it's not possible to make the URL shorter on Jira. We have a feature request suggesting the implementation of this ability for filters, but if applied to filters, it should work also for other links: - https://jira.atlassian.com/browse/JRACLOUD-34645 Please, click on…

Hi Debbie, Thank you for reaching out to Atlassian Community, also I want to thank you for the detailed question and for sharing the resolution once you found. If you have any other question, please count on us! Hope you have a great weekend! Regards, Angélica

Hello Sam, Welcome to Atlassian Community! Currently, the option to create linked issue is not available in the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70794 Please, click on vote and watch in order to hear about updates on the…

Hello Namit, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to resend the CSAT survey. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4159 Please, click on vote and watch in order to hear about updates on the…

Hi Dallas, I saw that you created a ticket with our support related to the same question and they are already helping you with the request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Feel free…

Hi Robert, Welcome to Atlassian Community! I saw that your colleague Aziz created a ticket with our support related to the same question and they are already helping him with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different…

Hello Sean, Welcome to Atlassian Community! Currently, it's not possible to remove the "Share with" option when a customer belongs to an organization or set a default value. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4638 -…

Hi Aaron, Thanks for reaching out to Atlassian Community! Just to make sure that we are on the same page when you say Tabs you mean the projects? If so, for a customer do not see the Service Desk tab, you must remove them from the project. Note that, as you are in the project, when you go to the portal you will see, but…

Hello Kevin, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to use the next-gen roadmap as a macro on Confluence. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/CONFCLOUD-66168 Please, click on vote and watch in order to…

Hi Bram, Welcome to Atlassian Community! Github has integration with next-gen projects. It should show on the tickets "GitHub Development". The Development should appear if you link Bitbucket on your instance. Is the "GitHub Development" appearing on the tickets? If it's not, can you please go through the "Get started" on…

Hi Brittany, Welcome to Atlassian Community! Tickets created for classic projects shouldn't be displayed on next-gen because next-gen are independent, it should only appear fields that is created in the own project. Please, go to the Project settings > Request types > Select the desired request type and check if the fields…

Hi Mattias, Thank you for reaching out to Atlassian Community! For an internal user to be a customer, you just need to remove the default groups that gives a license to them, for service desk, it's usually jira-servicedesk-users. Once they are removed from the group, you can add them on Customers' page on the project:…

Hi there, I'm not sure if I understood correctly your question, so I would like to have more details about the setting that you need. As per I could understand, you have a custom email address on your service desk and you would like that the tickets get created during the day using support@jira.com and outside the working…

Hello Ashish, Currently, it's not possible to customize the customer portal to add more fields/columns on "My requests" page. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4580 - https://jira.atlassian.com/browse/JSDCLOUD-1106 Please, click on vote and…

Hi Su, Welcome to Atlassian Community! Although you can enable sub-tasks on a service desk project, this issue type is only used for back-end purposes, it means that it was not made to communicate with customers, only with agents, and as participants receive customer notification, the changes on sub-tasks won't generate a…

Hello Raoul, Currently, the external link is not available on the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70211 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

I've tested the editor on business, software and service desk next-gen and the editor show the options. Can you send us a screenshot of the entire screen? I saw that on my screenshot it shows "Description" and your screenshot it doesn't show, so the screenshot of the entire screen will help us to understand where to go to…

Hi @Micha, Currently, the feature is a low priority because since it was created in 2017 it got only 8 votes. Also, it has a workaround and many other features don't. For example, the feature for Audit log is something that many customers needed and it was implemented this year: -…

Hi Scott, For clarification to ensure we understand each other before providing a solution please help us understand more into what you're asking. As per I could understand you need a filter that shows the issues linked to an epic on a specific date range, is that correct? If it's not, can you clarify and give us more…

Hi Ross, Thank you for reaching out to Atlassian Community! There was an issue with the targeting and the emails were sent to many users, new agents or not. I also received the email "Welcome to Jira Service Desk Community" even though I access everyday. The issue was fixed and other agents that you add on your instance…

Hello Dan, Currently, it's not possible to customize the series to get all issues. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5445 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Hello Edenilson, Welcome to Atlassian Community! Currently, it's not possible to search for the email domains, since the field reporter and assignee does not support the "contains:~" operator. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-61425 Please,…

Hello Guillermo, Currently, it's not possible to change the widget language. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5636 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Hi Vladimir, Thanks for reaching out to Atlassian Community! Currently, the next-gen board does not show the priority icon, so it's not possible to sort or use filters. We have some features requests related to this: - https://jira.atlassian.com/browse/JSWCLOUD-17336 - https://jira.atlassian.com/browse/JSWCLOUD-17444 -…

Hi Matthew, Welcome to Atlassian Community! Just to make sure that we are on the same page, the templates and rules that you mentioned is about next-gen project and the two templates available, is that correct? Can you please give us more details about what is the rules that you mentioned? I'm asking about this because I…

Hi Flavien, Thanks for reaching out to Atlassian Community! Due to GDPR, to protect users and customers information, when a user is removed from a site, it will keep all their work like tickets, comments, attachments, but it will show as "Former user" instead of their name. If you invite the user again with the same email…