Angélica Luz Atlassian Team

Hi Lance, Welcome to Atlassian Community! As far as I know by searching on our documentation and also on the web, markdown does not support colors, so it won't work on our editor. You can find more details on the links below: - How to apply color in Markdown? - The Markdown Guide Regards, Angélica

You all have amazing dogs <3 I have two dogs now, my older one passed away this month, I'm still not used that I have "two", so I'm also sharing her pic here. This is Babi, the one that left us, she was 12 years old, she was with us since day 1: This is Kira, 8 years old. She has this name because I loved the anime Death…

Hello Carolina, Currently, it's not possible to export or print an issue using the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71601 Please, click on vote and watch in order to hear about updates on the development cycle. Regards,…

Hi Jon, Most of the issues where this message appears are related to permission. In this case, can you please check if all users have a license for the correct product? A user can be added as admin of the project, but if they are not added to the groups that give access to the product, the issue will happen. Regards,…

Thank you for the screenshot. Currently, it's not possible to remove the search bar, since it's also used to search for the request types. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-2488 Please, click on vote and watch to receive updates about the…

I tested with 87 fields, not all were filled, but it exported normally. How many fields there are on the tickets? Do the tickets have a lot of information on the fields, like many comments, for example?

Hi Vinko, There are no ETA for the features, for now, you can see what features will be implemented on our roadmap. The priority on cards was not resolved, the feature request I created was closed as duplicated, here is the other one: - https://jira.atlassian.com/browse/JSWCLOUD-17336 Related to the status, this is also a…

Hi Federica, Thank you for reaching out to Community! Just to make sure we are on the same page, I would like to know if this issue is happening when you are using the same email as you are using here in community. As a test, I went to id.atlassian.com and pasted your email but it asks for the password, if there was an SSO…

When a ticket is created through the + button the request type is not set, it will show as "No match". What triggers the customer notification to be sent is the request type, that's why they are not receiving any notification. To fix this you must create the automation from the documentation below: - Automatically set…

Hi Ian, Currently, it's not on the roadmap but there are features requests suggesting this already, so we need to wait for our dev team to check and once they start developing it will show on the roadmap: - https://jira.atlassian.com/browse/JSWCLOUD-17446 - https://jira.atlassian.com/browse/JSWCLOUD-17444 Please, click on…

Hello Parth, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to set pre-filled information on the fields in the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-133 Please, click on vote and watch in…

I was testing the automation and added the option to send an email to the customer, and somehow the Issue created notification was also sent. I believe that it's due to have few automation on my test project, so it ran fast and the customer notification for Issue created was sent. I tested more than once and it worked, so…

Hi Sven, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Hello Janel, Currently, it's not possible to add custom fields to customer notifications. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4642 - https://jira.atlassian.com/browse/JSDSERVER-4642 Please, click on vote and watch in order to hear about…

Hi Maria, Currently, it's not possible to have a different portal for each project. The color and banner applied in the portal will show for all customers. You can only change the name, announcement and logo for each project (Project settings > Portal settings), but all other settings will be for everyone. I found two…

Hi Neil, I would like to know more details about the issue in order to understand and to try to find what is causing this. Is this issue happening with only one user? Is it happening on a specific project or all projects? If you have customers separated by organizations, can you please check if the assignee is also not…

Hi Sergey, Welcome to Atlassian Community! Currently, when syncing GSuite on Jira it will sync users from that group and create their accounts in Jira. The group won't show in Jira, only the users. Then you will have to manually add the users to the groups in Jira. We have a feature request suggesting the implementation of…

Thank you for the video. I tried to replicate the issue using the same steps and using Google Chrome and Firefox, but the comment is saved normally. I trying clicking on "Add" ou using the command to save to comment, but it works. What is the version of your browser? Have you tried using another one? Is there any other…

Hello Jessie, Welcome to Atlassian Community! Currently, the new issue view doesn't have the functionality to export issues. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71111 Please, click on vote and watch in order to hear about updates on the…

Hi Robert, Currently, there is nothing that could prevent a customer to create tickets in the portal during a period of time. There is a setting for email on Jira settings > System > Incoming email > Advanced mail loop detection where you can set the limit of emails from the same person. I searched for feature requests…

Hi Alan, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on…

Hi Cristian, Just for us to try to replicate this issue, I would like to make some questions to make sure I will follow the correct steps. Are you the only user facing this issue? How many tickets are you trying to export? If you try to export, for example, 10 issues, does it work? When did this issue start? Have you tried…

Hello Etienne, Currently, Jira does not generate a notification when a ticket failed to create, so the customer won't know and admin can only see this by checking the Mail audit log. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-4427 -…

Hi there, I searched on our marketplace and for now, there is only one app for Cloud that provides remote access. The app is Zoho Assist, it's free but currently, there are no reviews for it. You can find more details on their website: Zoho Assist integration with Jira. Regards, Angélica

Hi Tom, I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hi Rose, Welcome to Atlassian Community! When setting the customer permission to any customer or organization, it will show only agents and customers that are listed in the project. If they are not in the project, customers won't find them. Customers can be approvals, they will access the option to approve in the customer…

Hi fatoumatasall, It's possible to add announcements in the customer portal and directly in the project, so customers will see while creating a ticket. Please, go to the Project settings > Portal settings > Introduction text and add the desired message. To add an announcement in the portal for everyone, on the same page…

Hi Pus, The three options are currently not available for the new issue view. The first one, related to the layout is a bug because you can change the format of the date on Jira settings > System > Look and feel, but the new issue view won't be affected with the change, it will only work on the old view. Please, check the…

Hello Serena, Welcome to Atlassian Community! Currently, the new view does not have the functionality to show only the attachments of the current ticket, it will show all the recent attachments that you used. We have a feature request suggesting the implementation of this ability: -…

Hello Lance, Welcome to Atlassian Community! Currently, the new view does not have the functionality to show only the attachments of the current ticket, it will show all the recent attachments that you used. We have a feature request suggesting the implementation of this ability: -…