Angélica Luz Atlassian Team

Hi there, Thank you for reaching out to Atlassian Community! We can't say for sure if your instance is compromised or not. There are some settings that you need to check to make sure if everything is ok. Please, check the documentation below for more information: - Determining whether your Jira instance has been…

Hi Jeff, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are trying to delete this person from the Administration > Users. If so, if this person is also a site-admin, you won't be able to delete, unless you remove the group site-admin from their profile. So…

Hi Philip, Thank you for reaching out to Atlassian Community! The best method depends on how you want them to log in. If you invite them directly in the project on the customers' page, they will receive an invite with a link to create the password and then they will already have access to the project. Using this process…

Hi Ahmed, Usually when it happens is due to the permissions. If admins can find other people and customers in this specific project can't find the approvers, you need to check the Project settings > Customer permissions > Who can customers share requests with?. The best option, in this case, is to set "Any customer or…

Hi Hiba, Welcome to Atlassian Community! On People's page, it will show the customers that were manually added by an admin. On the customers' page, it will show the customers added manually but also customers and agents from other projects. When it happens it means that your project is open to anyone that has an account on…

Hi Thomas, I've checked the ticket where our support team is investigating and sending some tests, but it was not resolved yet. Feel free to raise a ticket on support.atlassian.com adding more details about the issue you are facing and also if you did some test because we still don't know what is causing the issue.…

Hi Naomi, I was using Google Chrome. Regards, Angélica

Hi Fernando, Sorry for the delayed response, I was out of office. I received an update from the team and they said that there are no plans to work on the notification feature at the moment. Regards, Angélica

Hi everyone, All updates will be posted on the feature request JSWCLOUD-17157. Please, make sure to watch to receive the updates. Regards, Angélica

Hi Stanislav, Thank you for reaching out to Atlassian Community! Currently, when the workflow allows all the statuses to transition to all, the status will be ordered alphabetically, because there is no right order, even if the board has the columns in the order you need. We have a feature request suggesting the…

Hi Bui, Welcome to Atlassian Community! The new issue view was implemented mostly for the next-gen project where we can only use the new view, that's why sometimes for classic projects it shows the old and new view, for example, if you go to Issues and filters > Search issues, it will show the old view. As per your…

Hello Bianca, Welcome to Atlassian Community! Currently, the new view does not have the functionality to show only the attachments of the current ticket, it will show all the recent attachments that you used. We have a feature request suggesting the implementation of this ability: -…

Hi Kirsty, I believe you are talking about the tab from Jira Misc Workflow Extension, an add-on. I tested on my instance and check on the reports but no option appears. Also, I didn't find the option to export this information. You can find more details on their documentation: - Transitions activity tab on issue view page…

Hi Spencer, The bug was not resolved yet, so, for now, the workaround is to switch to the old view (if you are using a classic project) or ask the project administrator to give you "Edit issue" permission. Regards, Angélica

Hello Elliott, Welcome to Atlassian Community! Currently, it's not possible to edit the icon or add different colors for each portal, once you choose a color it will be applied to everything. We have a feature request suggesting the implementation of the ability to edit the portal CSS: -…

Hi Gabriely, Thank you for reaching out to Atlassian Community! Currently, on Jira Cloud, it's possible to export only 1000 by 1000 tickets the same as a bulk change where you can only change it 1000 by 1000. We had a feature request that was closed as "Won't do", but there is a workaround to export more than 1000 tickets:…

Just to make sure that we are on the same page, do you want to delete the customer from the project (remove their permission in the project) or delete their account from the instance? If you want to delete their accounts from the instance you must go to Administration > Jira Service Desk and delete the account. About the…

This progress bar includes all unresolved tickets, so when you click on it, it will show any ticket, breached or not. Currently, it only shows this information, the total of unresolved tickets and how many of them are breached and not breached.

Another thing that may cause this issue is the system timezone, can you ask your administrator to go to Jira settings > System and confirm what timezone is set? Then confirm if it's the same timezone that is showing on the filter subscription.

Hi Fernando, I sent a message to the team responsible for the feature to check if they have some update. As our timezone is different, I believe we will have some update only Monday and once they answer, I'll post here. Regards, Angélica

Hi Steven, Thank you for reaching out to Atlassian Community! Currently, it's not possible to disable the attachments globally on Jira Cloud because this is a restricted function, only Jira Server has this option. In this case, it will be necessary to remove the Create attachment project by project. There is a feature…

Hi Juho, Just for a better understanding of the issue, I would like to know if you are using a different account to comment on the issue through the portal/email. When you mention you are commenting as a customer, are you using a portal only account or your own account using the customer portal? Is it happening when any…

Neil, thank you for checking this. For further investigation, I'll create a ticket with our support team, so they can check correctly what are the affected tickets and a user that is facing this issue in order to confirm the error or message that appear on the logs. You will receive a notification about the ticket and soon…

Hello Helen, Welcome to Atlassian Community! It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-70961 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi Thiago, Thank you for reaching out to Atlassian Community! When we remove the Customers involved from the Request created it will still work as expected for the person that is added as CC. Who is added as CC is considered as Request participant and they receive a separated notification (Participant added), so if you…

When they check a request on Service Desk that they need to track as a bug in Jira Software, they can create a new bug using the + button and selecting the desired project. Then they can link the Bug to the Service Desk request, so the ticket will still be available for the customer to check in the portal. To link one…

As you have only one service desk, probably all other uses were Jira Software users. When the project is open to anyone with an account, it means that internal users will also appear as customers in the project. With this setting, only customers added manually by admins or agents in the project will be able to create…

Thank you for the screenshot. This sidebar is from a classic software project and not next-gen, that's why the option is not available. For classic project, you can control who can access the project on People's page, where you control it by roles. Also, you can change the Project settings > Permissions.

The issue security will protect the issues only, for example, when there are many tickets in a project and you need to share only one ticket with a specific person, or some tickets contain sensitive information about some user and only administrators may have access, so you can restrict it to groups. So, if this vendor…

Hi Sarah, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JSWCLOUD-17761 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica