Angélica Luz Atlassian Team

Hello Amel, Thank you for getting in touch with Atlassian Community! The new issue view uses markdown formatting now and not wiki markup. If you are using a next-gen project, it's not possible to disable, but if it's a classic project you can disable it by going to you Profile picture > Personal settings > Jira labs and…

Hi Anastasia, Welcome to Atlassian Community! There was an incident days ago where Jira was failing to get user information and currently there is a bug related to notification JRACLOUD-72386 that is also affecting the UI. Just for further clarification, can you please let us know if this is happening only in the field…

That's awesome Gary! Thank you so much for sharing. Each ticket that I found had a different solution and now we have one more thing that can cause this issue. Thanks again! Jiraverse - I understood that reference. Hope you have a great day.

If the option is disabled, the template should be the original one with the option to reply. Please, check if the template looks like this one: <div class="jsd-reply-marker-hint"> Reply above this line. </div> <div class="jsd-message-content"> ${message.content} </div> <p> <a class="jsd-issue-link"…

Hi Ariela, Welcome to Atlassian Community! I was able to check on my test instance the old template for Retrospective and the fields are the same for the new template: On Confluence it's possible to add and customize templates, so maybe there was a customized template for retrospective. If you still have the old pages, you…

Hi Abhi, Welcome to Atlassian Community! Thank you for the detailed information. Currently, when a customer is creating a ticket, it will show all the articles that match with the words they are using for the summary, it's not possible to restrict the articles that will appear for each request type. As a workaround, you…

Hi Gary, Thank you for all the details. I found some similar cases and the issue is caused by the local network or system configuration. With that said, there are some settings that you can change and check in order to try to fix the issue. First, let's check if this is not related to a bug, where the workaround is to add…

Hello Bala, Welcome to Atlassian Community! Currently, it's not possible to create a page through email on Confluence. We have a feature request suggesting the implementation of this ability, but it's from 2004 and on June 28, 2019, our Product manager added a comment informing that there are no plans to implement it: -…

Hi Pratibha, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page and also for me to point you to the right direction, can you please let us know if the current landing page is the Project list? If it's not, can you tell us what is the page you see after logging in? Regards,…

Hi Avi, Thank you for reaching out to Atlassian Community! There were some changes in Jira Cloud recently and the landing page changed to the Project list instead of the Dashboard. With that said, we can undo this for your instance and for that I created a ticket with our support for them to disable this feature. You…

Hi Mark, Welcome to Atlassian Community! I'm not sure if I understood correctly your question. I searched for "Atlassian Cloud productivity app" but didn't find anything related to that. There are a lot of products from Atlassian Cloud, you can find them all on the link below: - Products for teams, from startup to…

Hi Geir, Welcome to Atlassian Community! It's possible to link a Confluence space on a Service Desk project, so you can link the space where this blog is and customers will be able to search and see this blog on the customer portal. Note that, when a space is linked and you allow customers to search all pages in that…

Hi Prashant, Welcome to Atlassian Community! The roadmap is indeed only for Epic and not other issue types. You can find more details on the documentation below: - Roadmap Related to the due date of the child issues, it will not change the due date of the epic. We have a feature request suggesting the implementation of…

Hello Paul, Currently, when creating articles through Jira, we can only select Troubleshooting and How-To templates, it's not possible to add more options. We have a feature request suggesting the implementation of this ability which I saw that you already added a comment, but I'll share here in case someone else is…

Yes, you can set the automation to "User who triggered the rule", it means that on the activities of the ticket that used to show that, for example, Matt changed the status, now it will show the name of the agent that made the change. For the general automation configuration (the first screenshot), you need to add an…

The workaround would be using an add-on to get this information. The add-on that provides this is Exporter- Export Issues to Excel CSV PDF that uses API to get usernames by the customers' email and it has a more friendly view for the report.

There are two APIs related to attachments and you need to use both. First, you need to use the Attach Temporary File and then the Create attachment to add the attachment as public with a comment for the customer. Please, give it a try and let us know how it goes.

Thank you for the details. As this is specific for Firefox, it's necessary to check if it's updated and also clear the cache and cookies. I tested using the version 68.0.1 and it works normally. After clearing the cache/cookies and updating Firefox, please, ask someone to mention you on a ticket for you to receive a…

Hello Jill, Depending on the filetype and also due to how the browser handles some files, it will be downloaded automatically because it can't preview. Just for further clarification, can you please let us know what type of files are being downloaded automatically? Is there any macro to list the attachments being used on…

Hi Jill, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please share a screenshot of what is happening when you click to open an attachment? Just make sure to hide any private information. Also, are you the only user facing this issue? Have you tested using another…

Hi Garth, Thank you for reaching out to Atlassian Community! We appreciate the details, but the attachments were not added. Can you please upload the attachments again? As per I could understand, you don't want users to receive updates about their own changes, is that correct? Regards, Angélica

Hi @chris.atkinson, Yes, it's possible to move the pages to use the new editor, so I created a ticket with our support, so they will have all the necessary access to perform this. You should have received a notification and soon someone will contact you. Regards, Angélica

Hi Luca, Welcome to Atlassian Community! The information that appears on the notification is due to the recent changes in Jira Cloud where the notifications are grouped in only one. This information is not possible to remove and it will be removed once the batching notifications are fully implemented in Jira. You can find…

Hi Lee, Thank you for reaching out to Atlassian Community! Currently, for Cloud products, it's available only Chinese Simplified and not Traditional, so maybe it's showing incorrectly due to this. You can find more details on the comments on the feature request: - https://jira.atlassian.com/browse/CLOUD-7692 Regards,…

Just to make sure we are on the same page, is she logging in on xxxxxx.atlassian.net or https://xxxxxx.atlassian.net/servicedesk/customer/portals? Can you ask her to login using another browser or incognito mode? This is just to make sure she is using the correct account to log in. Have you tried to delete her account and…

Hi Dustin, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug where the "." or "gg" does not work on the new issue view, you can find the details on the link below: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please be sure to watch it, so that you are notified when…

Namit, can you please check how old are the emails? Also, ask them to check the developer tools on the browser to see if it shows any other error message.

Hi Prashant, Thank you for reaching out to Atlassian Community! For attachments to be visible on a ticket for the customer in the customer portal, the attachments must be added on a comment. If the attachments were only added to the ticket but not shared with the customer on a comment, they won't be able to see because the…

Hello Vanessa, Welcome to Atlassian Community! Currently, it's not possible to have more than one board on a next-gen project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17371 Please, click on vote and watch in order to hear about updates on the…

Hi Nodar, Thank you for sharing the screenshot. I see that on the notification it does not show the "Reply above this line", but I'm not sure if that would prevent the option to reply the notification. When you click on "Reply", does it show any message or it just doesn't show anything? If you are the administrator of the…