Angélica Luz Atlassian Team

Hi Sorin, No, this is just for Jira cloud that has the new issue view. Regards, Angélica

Hi Karamba, Thank you for reaching out to Atlassian Community! To remove an organization admin it's necessary that another org admin removes them and then any site-admin will be able to remove the group and delete their account. I saw that you created a ticket with our support and they already helped you with this issue.…

Hi Karamba, I saw that you created a new question for the same issue, so I'll post the answer there. Regards, Angélica

I added you as the reporter of the issue, here is the direct link to the portal: https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-161535 The email that I used is the same that you are using here in community, so please check if you are logged in using this account. You can also try to login in the portal…

Hi Hiroshi, Thank you for all the details. As this is related to database issues and we need to further investigate what is the correct field to remove, I created a ticket with our support for them to check the logs and all the details to confirm what is necessary to do. You will receive a notification and soon someone…

Thank you for the details. We have a documentation that gives the IP table routing for 8443 to 433, but it's for Jira Software, so it may not work correctly for the customer portal. So, actually, it's not supported so the portal may not work as expected with the redirect. We have a feature request suggesting the ability to…

Hello Benoit, Welcome to Atlassian Community! Currently, it's not possible to apply a password policy for customers. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-8323 Please, click on vote and watch in order to hear about updates on the development…

Hi frers, Welcome to Atlassian Community! It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRASERVER-69300 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi Marie, Thank you for reaching out to Atlassian Community! As per your description, you are following the steps of this documentation. To temporary exclude users, it's necessary to be an org admin, verify the domain and subscribe to Atlassian Access, so those steps won't work because your domain is not verified. If you…

Hi Eugene, Thank you for reaching out to Atlassian Community! Currently, only the user can change this information directly on their profile, it's not possible to set the default visibility. You can find more details about what changes an admin can make on the documentation below: - Make changes to a managed user account…

Hi Audrey, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to clarify if the Filter results is not appearing on Jira or Confluence. I've tested on both and it shows normally. On Confluence it works on the new and old editor as well. Are you the only user…

Hi jimthartnett, Welcome to Atlassian Community! Just for further clarification of the issue, can you please give us more details about these banner ads and pop-ups? Is it the messages that show on Jira or is it related to an add-on? If possible, send us a screenshot of the issue. Regards, Angélica

Hi Tony, I've searched similar issues but didn't find anything that could help us. Just for a better understanding of the issue, is it happening with all types of files? Have you tested not using the VPN? Also, can you test using the old view? If you are using a next-gen project, you can disable the new view on Profile…

Hello Ina, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to add a chat on the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1616 Please, click on vote and watch in order to hear about updates on…

Can you check the version and share with us? Also, have you checked the other three causes of this issue? Please, whitelist the domains and IPs, follow the steps of the workaround for the bug and confirm if the system time on your machine is correctly synced with a time server.

I tested now using a scrum project and it shows the time tracking normally. Would it be possible to send us a screenshot of the fields of the issue type? Note that, it's necessary to add the time tracking on the Context fields and it's necessary to save the changes. I'm telling that because when we add fields on a classic…

Hi Grégory, There is no available report in Jira that could show this information. The solution, in this case, would be creating a filter that shows the issues and adds a Pie chart gadget to use this filter. Another thing that could help is using an add-on, I found some that can show percentage: - Agile Velocity Chart…

Hi Marcia, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions. When did this issue start? When is it happening? For example, when the ticket is created, comment added, when the ticket is transitioned to a specific status. What is the type of the project?…

Hi Hiroshi, Thank you for reaching out to Atlassian Community! As you already followed the steps from the documentation, let's start with an integrity checker to try to fix the issue. You can follow the steps from the documentation below: - Using the database integrity checker Also, I would like to make some questions for…

Hi Brendan, Welcome to Atlassian Community! Thank you for the detailed information. You mentioned that after you changed the workflow, the issue started to happen, is that correct? Have you tried to change to the previous one? Also, while opening the board and creating a new issue, check the developer tools on your…

Hello Abhi, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to use dynamic forms or show fields based on the value selected on the previous one. We have feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4054 -…

Hi Amy, Thank you for reaching out to Community! The custom field "Parent link" is from Portfolio, that's why it's not possible to show the field for customers because this add-on is for Jira Software and not Service Desk. The only feature request I found that is similar to Parent issue is the one suggesting the…

Hi Rogério, Thank you for reaching out to Community! Just for us to better understand and help you with this issue, would it be possible to share with us a screenshot of how the notification panel appears for you? Are you the only user facing this issue? When did this issue start? Have you tested using another browser or…

Hi Kelly, Welcome to Atlassian Community! A site and org admin can't remove another one directly, so firstly another org admin need to remove this user from the organization by going to admin.atlassian.com > Click on the organization > Settings > Administrators > Remove the admin. After that, to remove their privileges or…

Hi Tom, Welcome to Atlassian Community! The option to approve/decline only appears from the approver. As per your screenshot, the ticket is in 'Waiting for approval' status but it does not show the approver on the right side (Approval needed), so it's necessary to check the workflow to see if the Approval is configured…

Hi George, Thank you for reaching out to Atlassian Community! Usually, the group site-admins are also added on the product access, so when a site-admin is added they also receive a license for the product. To fix that, please, go to Administration > Product access and remove the group from Service Desk: This configuration…

(a) You can add the logo of the company in the project. The main page for the customer portal is for everyone, but you can customize their project by going to Project settings > Portals settings > Logo. (b) To find the portal URL you need to click on Channels > Help Center. It's not possible to customize the URL and the…

Hi Brooke, For smart commits to be processed, it's necessary that the email address that was used to send the commit message matches with the email in Jira. You can find more details on the documentation below: - Processing issues with Smart Commits Regards, Angélica

Hi Kim, I found some similar cases and the issue is caused by the local network or system configuration. With that said, there are some settings that you can change and check in order to try to fix the issue. First, let's check if this is not related to a bug, where the workaround is to add…

Hi Bryce, Thank you for reaching out to Atlassian Community! As far as I know by searching on our documentation and also on the web, markdown does not support colors, so macro or shortcuts won't work on our editor for next-gen projects, it's necessary to use the option on the comment box. You can find more details on the…