Angélica Luz Atlassian Team

Hi Mark, Welcome to Atlassian Community! The SLA configuration seems correct and the SLA should stop if the comment from an agent is public. Is it happening on all the tickets? Is it happening on other service desk project? Was there any change on the SLA? If when adding a comment for customer, the status also changes, can…

Hi Emine, Welcome to Atlassian Community! This issue usually happens for new issues when the issue type is a sub-task, or different field configuration for different issue types, or even permission scheme. When we create a new issue type, we can select if the issue type is a standard or sub-task, can you please go to Jira…

Hi Rob, Welcome to Atlassian Community! This is not a bug, it's expected. If we open a next-gen ticket using the old view, it will not be possible to change the issue type by only clicking on the issue type icon the same as the classic projects, it's necessary to move the ticket, so when they implemented the ability to…

Hi Josh, Welcome to Atlassian Community! Currently, it's not possible to see the outgoing information on the UI. I see that you created a ticket with our support and they can check this information in the database, but let's check some information that may help us to understand why they are not receiving notifications. You…

Hello there, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to manage the batch notifications in Jira Cloud. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-72688 Please, click on vote and watch in order to hear…

Hi Marc, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on ticket instead. Once the ticket is resolved, feel free to share the resolution with…

Hello Kristen, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to send reports via email or schedule the reports to be sent. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-858 Please, click on vote and watch in…

Hi Richard, Currently, it's possible only to filter by Label, Epic and Type on next-gen projects. We have a feature request suggesting the ability to create quick filters: - https://jira.atlassian.com/browse/JSWCLOUD-17446 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Stela, Welcome to Atlassian Community! It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/ID-7075 To confirm if it's the bug, can you please ask your site administrator to confirm that you have access to the products? Also, I would like to make some questions…

Hi Wayne, Just to make sure we are on the same page, can you please let us know if this issue is happening on the new or old view? If you are using the old view on a classic project and the userid is showing after saving the comment, please check the field renderer by going to Project settings > Fields > > Comment > >…

Hello Agustin, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to print dashboards. There was a feature request a while ago that was closed as "Won't do" and we have other one suggesting to improve the CSS on Dashboards: - https://jira.atlassian.com/browse/JRACLOUD-20162 Please, click…

Hi John, Welcome to Atlassian Community! Currently, it's not possible to make changes to a closed sprint, so, in this case, you can reopen the sprint to add the stories and then complete it again. Just make sure that all the stories are on the last column and that the resolution is set. - Reopening a sprint Regards,…

Hi Prashant, We would advise you to build something using bash in order to perform the bulk action. Here is a documentation with the scripting that may help you: - Bash scripting cheatsheet Regards, Angélica

Hi dariachanger, Welcome to Atlassian Community! Currently, it's not possible to modify the story points of a closed sprint, in this case, you can reopen the sprint to make this change and then mark as complete again. - Reopening a sprint Regards, Angélica

Hi Nagendra, I saw that you created tickets with our support team related to CSV import and they are already helping you with this issue. To avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on tickets instead. Once it's resolved,…

Hi Jennifer, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same issue and they are already helping you. As the question is the same, let's focus on the ticket instead and once it's resolved, feel free to share the resolution with us to help other community members that may…

Hi Marielle, Thank you! I'm happy to help. As per the screenshots of the server documentation, I believe that the size is the same because if we compare the new portal from Cloud the design is the same for server. I sent a message to our content design team to confirm this information and once I have a response I'll update…

Hi Wayne, Just to make sure we are on the same page, can you please let us know if this issue is happening on the new or old view? If it's happening on the old view, you need to follow the steps of my previous answer to make sure the renderer of the field is Wiki Style and not text. Regards, Angélica

Hi Royden, Sorry if it was not clear. What I meant is that when we type @, search for the name and then select, it will show the ID but when we save the comment, it will show the full name normally and not the ID. This issue only happens when using the old view that uses wiki markup, if we use the new view, once you select…

Hi Tony, Thank you for the information. I searched for similar tickets but didn't find anything for Jira cloud. Have you tested using the old view? Also, based on your comment I created a feature request suggesting to keep the link to the attachment: - https://jira.atlassian.com/browse/JRACLOUD-72753 Regards, Angélica

Hi Marcia, Thank you for all the details. I checked here and the post functions are the same as the one I use on my test instance, so this may not be the cause. I searched for similar tickets and bugs, but I found nothing related to that. Is there any add-on that you are using on those projects? On the history that, does…

Hi Hiroshi, I saw that they are already helping you on the ticket, are you able to access the ticket on the portal now? If you face any issues, please let me know and I'll send a message to the assignee. Regards, Angélica

Thank you for the screenshot. The only difference I see is an icon next to the description and context fields. Are you using any add-on on this project? Have you tested creating a new issue type? If possible, can you create a brand new next-gen project just to test if the time tracking will show correctly?

Hi Sonal, Thank you for reaching out to Atlassian Community! To subscribe to Atlassian access, first, you need to create an organization and verify a domain. - Set up an Atlassian organization - Verify a domain for your organization After that, you can subscribe to Atlassian access. You can find the steps on the…

Hi Iain, Thank you for reaching out to Atlassian Community! Jira is constantly changing and this option was added recently for the new issue view that has markdown and not wiki markup. This change was added on July 11 and I searched on feature requests and similar tickets, but it's not possible to choose what fields to…

Hi Mikko, Thank you for reaching out to Atlassian Community! I searched for configuration, checked the documentation and feature requests but didn't find anything that could help us. Feel free to raise a feature request on jira.atlassian.com (project CLOUD) or send us more information about why this option is important for…

Hi Matthew, As per the screenshot and information, it looks like the issue is related to a bug. The issue happens when the customer is mentioned and the "Browse project" permission is set to "Any logged in user". Please, check the details of the bug in the link below: - https://jira.atlassian.com/browse/JSDSERVER-6429…

Hello Rae, Currently, it's not possible to remove the logo of the announcement. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-4443 Please, click on vote and watch to receive updates about the feature. Related to the message "it's very white on this…

Hi Rae, It looks like you're running into an existing bug where the logo only works on IE if the image is a PNG, you can find more details on the link below: - https://jira.atlassian.com/browse/JSDSERVER-5229 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hello Rae, Currently, it's not possible to customize the login page or add a confirmation password field. We have feature requests suggesting the implementation of these abilities: - https://jira.atlassian.com/browse/JSDSERVER-1397 - https://jira.atlassian.com/browse/JSDSERVER-3130 Please, click on vote and watch in order…