Angélica Luz Atlassian Team

Hi Marco, Can you please confirm if the are also watching the tickets? Also, make sure to whitelist our domains and IPs, so we can confirm that there is nothing blocking the emails to be sent: Allow these domains for Atlassian Cloud and related services: https://*.atl-paas.net https://*.atlassian.com https://*.atlassian.io…

We still don't know if and when it will be implemented. There was no feature request suggesting this, so based on your question, I created one: - Ability to use Tab Fields in next-gen Please, click on vote and watch to receive updates about the feature.

Hi Henk, I tested the same API after trying to add a property key, but I receive the same response. Also, I searched for bugs and similar cases but didn’t find anything that could help us. Just for us to better understand, were you able to set a property with this API? Did it show any error or any other message? I’m…

Hi DeAnna, Thank you for reaching out to Atlassian Community! Currently, it’s not possible to disable this notification, since the user needs to know that you can now manage their information, like full name and email, for example. We don’t have any feature request suggesting to disable this notification, but we have one…

Thank you for the details. When creating a subtask, no assignee is added, so this error shouldn’t appear, but you can also try using the Create button on the top. I created the feature request and add this thread in an internal comment. - Ability to see the breakdown of an epic in their tasks (with a + collapsible)

Hello Anne, Welcome to Atlassian Community! Currently, it's not possible to disable the welcome screen for new users. We have a feature request suggesting the implementation of this ability: * Allow site-admins to disable welcome page on user onboarding Please, click on vote and watch in order to hear about updates on the…

That's awesome! I didn't do anything, but I'm glad that you are able to add the videos. If you face this issue again, please, open the developer tools on your browser to check if it shows any further details and send here on this thread for us to investigate.

Hi Randy, Thank you for reaching out to Community! Just for us to better understand and help you with this issue, may we know if you migrated from a Server instance to Cloud? I’ve searched for similar issues and found some, but customers were not asking about these specific groups, so, for now, we are not sure how it was…

Thank you for the information. Can you send a screenshot of the error when you try to delete the request type? Is it happening when you click on the X next to the request type or you are following other steps to remove the request type? Please, confirm if the issue type still exists on Jira settings > Issues > Issue types.…

Thank you for the details. Related to not able to save the comment, there are two bugs that may be related, please check the details to confirm if it’s one of them: * Can't save description/comment in the new issue view if there is a code block inside a bullet list or a numbered list * Unsupported content message if the…

Hi Barbara, Welcome to Atlassian Community! Thank you for your suggestions. The roadmap is a feature where our dev team is working a lot and it will receive more feature, but we don’t have an ETA for that. Currently, there are 21 opened feature requests for the roadmap on jira.atlassian.com. You can find the main feature…

Hello Rafael, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to delete an organization, you can rename it, but there is no option to remove. We have a feature request suggesting the implementation of this ability: * Allow organization administrators to delete organizations Please,…

Thanks Marcia. No problem if you can’t send the screenshot of the message on the mail client. Let’s wait for the IPs and domains to be whitelisted, but while they don’t check that, would it be possible to test using an email outside of your environment, like a gmail, for example? Check if you can create a test account with…

It can also be related to the service desk configuration. If customers are able to create their own accounts when sending an email or through the portal, they will appear only on the customer's page. On People's page are only customers manually added.

Hi Chaithra, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please give us more details about where this issue happens? Is it when an agent creates a ticket or when a customer creates a ticket? Are you using any add-on for service desk forms? Have…

Hi Lindsay, Thank you for reaching out to Community! Currently, Jira does not have this functionality to create tickets through a call, it’s necessary to create the ticket on behalf of the customer. There is an add-on that provides this functionality but it’s available only for Jira Server. * JIRA Service Desk: Call…

Hi everyone, Thank you for reaching out to Community! We had an outage this morning which affected Jira and Confluence and that’s why some features were not working. The issue was resolved and everything should work as expected now. You can find the details about the outage on our status page: * Jira and Confluence outages…

Hi Khalid, Thank you for reaching out to Community! I tested on my local environment a workaround that would be using an add-on like Automation for Jira to automatically assign linked issues, but on my test, it didn’t work. The built-in automation in Jira Service Desk doesn’t have the option, that’s why I tested an add-on.…

Hi Eduardo, Thank you for reaching out to Atlassian Community! The documentation that you shared is for classic projects using the new issue view and not for next-gen ones. The option to use Tabs are not available for next-gen since this type of project is more simple. You can find more details about how to configure…

Hi fatoumata Sall, Currently, there is no option to send notifications for customers when a ticket is assigned. You can find all notifications available for customers on Project settings > Customer notifications. We have a feature request suggesting the implementation of this ability: * Email notification for Issue…

That's a really tough one. I think I would like to take a camera, like a GoPro to record a lot of stuff and to take a bunch of nice pictures.

Hi Gustav, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to use the widget in another language since this is a hardcoded text and can’t be translated. We have a feature request suggesting the implementation of this ability: - Ability to change the widget language Please, click on…

Hi Will, Thank you for reaching out to Atlassian Community! I see that you created the ticket using the same account (same email) that you use here in community, so you need to make sure that when viewing the ticket, you use this account. Please, try to access the ticket by opening our portal link using incognito window…

Hello Berkay, Thank you for reaching out to Atlassian Community! This feature that we can see on the documentation to expand the Epic and show the child issues were available for customers that subscribed to the early access program for Jira Software Premium and then they decided to release this feature for everyone. This…

Hi shrikant, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is…

Hi Max, Thank you for reaching out to Atlassian Community! Currently, the option to show all Epic information on the issue search view is not available for next-gen projects. We have a feature request suggesting the implementation of this ability: * As a Jira Software user, I want to be able to see the Epic information…

Hi Leonard, Welcome to Atlassian Community! I’m not sure if the automation you need to update is from a Service Desk project or from the add-on Automation for Jira, so I’ll add a response for both: For Jira Service Desk it’s not possible to bulk update automation. I searched for feature requests and similar cases but…

Hi Timur, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to make some questions: * Is this issue happening only when adding comments/description with text + videos? * What is the video file format? * Is it happening for description and comment fields? * I see…

Hi Harinath, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, are you using an add-on to export issues from the customer portal? I’m asking this because currently, Jira doesn't have this functionality. We have a feature request suggesting the implementation of this ability:…

Hi Karolien, Welcome to Atlassian Community! Currently, only an org admin can add or remove another org admin, otherwise, only us from Atlassian support can access and make this change after confirming some information. For that, it’s necessary a ticket which I saw that you already created one with our Customer advocates.…