Angélica Luz Atlassian Team

Hi Andreas, Welcome to Atlassian Community! Currently, Language support is available only for Cloud. For Server, we have a feature request and the last update was in December 2018: * Provide multilanguage support for Service Desk Please, click on vote and watch to receive future updates. Regards, Angélica

Hello Oliver, Welcome to Atlassian Community! Currently, it's not possible to disable internal comments. We have a feature request suggesting the implementation of this ability: * Ability to disable internal comments in JIRA Service Desk. Please, click on vote and watch in order to hear about updates on the development…

Hi Steve, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know what happens when you try to create a project? Can you see and click on the button to create one? Is this issue happening for classic and next-gen projects? Also, can you…

Hi Marco, As Sebastian mentioned, currently it’s not possible using the built-in automation in Service Desk, since there is no option in the JQL to filter who commented on the issue. We have a feature request suggesting the implementation of this ability: * Search for comments from a particular user The workaround is…

Hi Leogg, Welcome to Atlassian Community! I’m not sure if I understood correctly your question, so I would like to clarify if you would like to change the width of the table when using wiki markup/markdown editor on description/comment or if this is something related to a custom field. If possible, send us a screenshot of…

Hi Adam, Thank you for the details and screenshot. Is this issue happening on a specific browser? Did you test using the same one as the customer? Please, ask them to open the developer tools on the browser to check if there is any other error. Regards, Angélica

That’s a great workaround, thanks for sharing. The workaround I mentioned would be more manual, by taking screenshots or taking notes.

This workaround is actually not recommended because it may not work as expected. I found some similar cases in which the header shows that the user sent an email using the support email instead of their real email, so both From and To were the same. When using an email on Jira, it’s important that this address is not…

You are welcome! I'm very happy to see everyone sharing good memories. It's really good to keep things that made us happy when we were a kid and share with our kids. I'm not a mother yet, but I know I will play with them using the games and toys I still have.

OMG! I used to play Ludo with my brother, it was really nice. Actually I didn't know the name was Ludo until now. Thank you for sharing!

Hi Anna, Welcome to Atlassian Community! Currently, the new issue view doesn't have the option to show all activities, this is only possible on the old view. Based on your request, I created a feature request suggesting the implementation of this ability: * Ability to see all activities on the new issue view Please, click…

Hi Leslie, Thank you for reaching out to Atlassian Community! I tested here and I think I know what is happening. When we are using the new issue view or a next-gen project, the editor uses markdown, but when we create an issue, the description uses wiki markup (the old editor), that's why using quotes doesn't work because…

Hi Sara, Thank you for reaching out to Community! I've tested and searched here, but there is no field to use on the JQL to filter the reactions. Based on your question, I created a feature request suggesting this ability: * Filter by comment reactions Please, click on vote and watch to receive updates and feel free to add…

Hi Karina, Thank you for reaching out to Community! Just to make sure we are on the same page, I would like to know if it's the progress bar on a next-project or the progress bar for each sub-task on a classic project? I tested here on my local site that for next-gen it shows a progress bar for Done sub-tasks and on…

Hi Lars, Welcome to Atlassian Community! On Service Desk next-gen, we can add a custom email address to receive requests the same as a classic one. Please, go to Channels > Email > Connect a custom email account. Related to send notifications using a custom email, currently for next-gen this option is not available. We…

Hi Keith, Thank you for reaching out to Atlassian Community! Currently, it's not possible to rename or add a description to this field. We have a feature request suggesting the implementation of the ability to rename, so each admin could add a more clear name, since "Email confirmation to" may be confusing to customers: *…

Hi Mark, Thank you for reaching out to Atlassian Community! Next-gen projects are independent, so when we delete it, all the configuration, fields, request types are also deleted, but no worries, I have this demo project on my site and below are the default request types of this project: Hope this helps! Regards, Angélica

Hi Brett, Thank you for reaching out to Community! Currently, when adding a customer using API, no notification is generated, it only happens if we add them directly through the UI. We have a feature request suggesting the implementation of this ability: * Add a REST API for Customer creation with invitation email Please,…

Hi Fran, Welcome to Atlassian Community! I'm not sure if I understood correctly, but you are not able to delete projects, is that correct? After you click to delete the project, does it show an error or the project is just not deleted? What happens after you try to delete it? If it shows an error, please share it with us.…

Hi @Prabath Kumar Karlapati I saw that our PM answered you on the feature, but just to let you know that when we migrate from a next-gen to classic, it's not possible to keep the same project key and also the issue key will change. As next-gen are independent, we can only move the tickets to a classic project.

I'm not sure if I understood correctly, so I would like to clarify if you want to duplicate or clone an issue using API. Please, give us more details about what you need to achieve using API.

Olá Paulo, Obrigada por entrar em contato com o Community! Já estamos verificando isso e já abrimos um bug pra Server e Cloud: * https://jira.atlassian.com/browse/JRACLOUD-73153 * https://jira.atlassian.com/browse/JRASERVER-70091 Apenas para que a gente possa testar aqui, qual campo do Jira está mostrando o horário errado?…

Olá Fernanda, Como você abriu uma pergunta nova sobre o mesmo assunto, te respondi lá. Se tiver mais alguma dúvida sobre as notificações, vamos manter a conversa na nova pergunta. Atenciosamente, Angélica

Please, make sure you are logged in on jira.atlassian.com. You can also try using an incognito mode. Once you are logged in, you will see the options on the left side.

Hi Olga, Welcome to Atlassian Community! For each project, it’s necessary to choose only one option, it’s not possible to select more than one for a single project. Currently, we don’t have any feature requests suggesting this option, so please, feel free to raise one on jira.atlassian.com (project JSDSERVER) adding more…

Hi Timothy, Thank you for reaching out to Atlassian Community! On next-gen projects, currently, when we search for an issue it does not show the Epic information, such as name, color, link, and status. Also, as you mentioned, when we move from next-gen to classic the link between parent-child is lost. We have feature…

Hi Thierry, Thank you for reaching out to Atlassian Community! Next-gen are independent projects, so it’s not possible to create a workflow and associate it with a next-gen project, it’s possible only for classic ones, that’s why the workflow you created is not shared on any project. Currently, next-gen has a workflow that…

Hi Cameron, Custom fields in next-gen are very limited, there are a lot of types that are not available, so if you are importing a CSV with custom fields not available, it won’t work. Also, we have some bugs related to CSV import to next-gen, maybe you are facing one of them: * CSV import will fail if Next-gen custom field…

Hi Fahad, Thanks for reaching out to Community! I’m not sure if I understood correctly what is an external group. On Cloud, there are two types of groups, the one that gives access to a product and the other that it’s a normal group just to group users. I want to know what additional access/rights or lack of access/lack of…

Hi Leonardo, Thank you for reaching out to Community! For agents (internal users), the language will depend on the language they select on their profiles, so if they select Spanish, for example, the site will be set to Spanish and new notifications will be generated with the language they selected. For customers, you can…