Angélica Luz Atlassian Team

Hi Scott, Currently, Server supports only Wiki Markup. We have a feature request suggesting Markdown for Server: * Markdown for JIRA Add-On compatibility Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Bojana, This is expected. The field to share with the organization will show the organizations where the person who is logged in is part of. So, the correct organization will only show if you are logged in as the customer. In this case, it will be necessary to create the ticket in the portal and then manually add the…

This option is only available when using the old view or Jira Server. If you are using a next-gen project, it’s not possible to disable it, but if it’s a classic project, you can go to your Profile picture > Settings and disable Jira Labs.

O suporte para Starter é conosco aqui no Community mesmo. Obrigada pela informação. Você poderia rodar as queries novamente e enviar para nós se aparece algum valor duplicado ou nulo? Poderia também copiar e colar os logs do atlassian-jira.log aqui? Apenas confirme que não há nenhuma informação privada nos logs e coloque…

Hi Nir, Welcome to Atlassian Community! To delete issues from the project, you need to open the ticket and click on … > Delete: If you created the project, you are the administrator. You can see this information on Project settings > People. Please, give it a try and let us know how it goes. Regards, Angélica

Hi Gajapriya, Thank you for reaching out to Atlassian Community! Currently, there is no API to get this information. Usually, the person who creates the site is the main billing contact and we can’t get this information using API. We don’t have any feature request suggesting the implementation of this ability, so please,…

Hi Kevin, Thank you for reaching out to Atlassian Community! I tested here using the new editor and using the macros for Jira Roadmap and Created vs Resolved and it works normally. The Jira Roadmap doesn’t have the option to adjust the width and height and the Created vs Resolved has only “width”. Can you please send us a…

Hello there, Welcome to Atlassian Community! Just to confirm that I understood correctly your request, you need to add the reporter as an approver on a specific status in the workflow, is that correct? Do you need this to be automatically added or it will be manual? Regards, Angélica

Hi Aitor, Thank you for reaching out to Atlassian Community! Currently, we can change the “Email From” only for system notifications. Customers receive different notifications, that’s why the change you made is not applied to their notifications and it still shows the agent’s full name. We have a feature request suggesting…

Hi Bata, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, are you using the option “Create an article” directly in the ticket? If so, after creating the article and publishing it, it will appear on related articles in the ticket (if it uses keywords related to the ticket) and it…

Hi Venkat, Thank you for reaching out to Atlassian Community! Currently, Jira only gets files on “My Drive”, that’s why Team drivers or any Shared drive appears. We have a feature request suggesting the ability for Jira to get files from all drivers: * Allow getting attachments from all drives in Google drive Please, click…

Hi Johannes, Welcome to Atlassian Community! Currently, it’s not possible to change the order of the comments in the customer portal. On the old design, it shows the new comments first and on the new design that is being rolled out, it’s the opposite. We have a feature request suggesting the implementation of the ability…

Thank you for the information. Currently, on next-gen projects, it’s not possible to set approvals, this option is not available. We have a feature request suggesting the implementation of this ability: * Enable the approvers on next-gen projects Please, click on vote and watch to receive updates. Also, check our PM’s…

Hi Augusto, Welcome to Atlassian Community! We had an incident today where it was causing the users to show as "Failed to retriever user", but it was already fixed. You can find the details on our status page: * Jira intermittently failing to retrieve profiles Regards, Angélica

Hi Justin, Welcome to Atlassian Community! For people to see the queue, they must have a license and also be part of the role "Viewer", which will also give them permission to create tickets. Also, when you give a user a license, this default group has permission to create tickets and on next-gen projects, we can't manage…

Hi Mamdouh, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if the admin has tickets assigned to them and if the admin was also added to the project role Administrators or Service Desk Team. If you search for issues using just assignee =…

Hi Vitor, Welcome to Atlassian Community! This is a known bug, you can find more details in the link below: * Satisfaction survey added as a comment lets anyone set the score Please, click on vote and watch to receive updates about the bug. As a workaround, you can go to Jira administration > Applications > Email requests…

Hi Carol, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same issue and it was already resolved. The issue was caused by a disassociation between the workflow and the issue type and it was possible to fix this directly in the database. I'm posting the resolution here in case…

Hi Dirk, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm some details: * Are you using Jira Server or Cloud? * If it's Cloud, is it a next-gen or a classic service desk project? Regards, Angélica

Hello there, Welcome to Atlassian Community! The feature to login using a Microsoft account is pretty new and it was not rolled out 100%. I tested here and currently, I can see this option only on Safari and Chrome. On Firefox this option doesn't appear. Can you please let us know if this is happening on all browsers and…

I'm glad that everything is working! If this issue happens again, please, send the information here and we can continue investigating.

Thank you for the details and screenshot! I tested on my local site and also couldn’t resize the columns. This editor is almost the same as Confluence where there are some issues in resizing the columns' width. Based on your request, I created a feature request suggesting the implementation of this ability: * Ability to…

Hi Luiz, Thank you for reaching out to Atlassian Community and for reporting this issue to us. We reported this bug last week to prevent this issue to happen: * Brazil's daylight saving For now, on Server, there is a workaround to adjust the daylight saving time. Please, follow the steps of the documentation below and let…

I see that you are a site-admin, but to delete projects you must also be in the group Administrators. Just to let you know the difference, site-admins can manage users and all other settings on Administration's page. The Administrators (part of group administrators) can manage the Jira settings. So, as you are a…

Hi everyone, Thank you for your feedback. I checked that this change was on purpose to fix another bug. With that said, I created a feature request suggesting to change it back to black or to add the ability to change to another color: * Change wallboard background color Please, click on vote and watch to receive updates.…

Hi @ST Kambor-Wiesenberg and @Cyril.LeRoux Thank you for your feedback. I checked that this change was on purpose to fix the other bug. With that said, I created a feature request suggesting to change it back to black or to add the ability to change to another color: * Change wallboard background color Please, click on…

Hi Aniket, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, I’ll make some questions: * After you changed your email, do the tickets still show as reported by you when you search on Issues and filters > Search issues? * Can you filter these tickets and bulk…

Hi bochkovsky, I’m not sure if I understood correctly your question, but this type of checkbox and radio buttons is not available on Jira Server or Cloud. Can you please give us more details about your question? Is this button design something you would like to have in Jira? Regards, Angélica

Hi Fahad, Thank you for reaching out to Atlassian Community! I’m afraid that it’s not possible to find articles using keywords that contain in attachments or documents. We have some feature requests suggesting improvements on search in the customer portal: * As an user, I'd like to search KB article based on other fields…

Hi Peter-John, Thank you for reaching out to Atlassian Community! It’s possible to set a list of specific approvers for Service Desk. In this case, it’s necessary to add them to a group. * How to add a specific list of approvers Related to automate this, I’m not sure if that’s what you need, but using the built-in…