Angélica Luz Atlassian Team

Hello Miro, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to confirm in what "view" this is happening. On Jira Cloud, there is the old issue view and the new issue view and when using classic projects we can use both and also they have different editors which…

Hello David, Thank you for reaching out to Community! When a site is linked to an Organization, currently it's not possible to remove the site from the Org. There is a feature request suggesting the implementation of this ability: * Ability to unlink a site from an Atlassian Access Organization Please, click on vote and…

Hello Kalim, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, we need more details so we can investigate what is causing this. * When did this issue start? * Are you the only user facing this issue? * Have you tried to test using another browser or incognito mode? If not,…

Hello Phillip, Thank you for reaching out to Community! For a user to be able to see the audit log and to add users, they need to be Trusted users, but it means that they will also be able to access anything on the Jira Settings menu. Users that can create groups and add users are site-admins and the ones that can access…

Hello Kerann, Welcome to Atlassian Community! Next-gen projects are more simple than Classic ones, so currently it's not possible to create custom filters for boards, backlog, and roadmap. There are feature requests suggesting the implementation of this ability: * Ability to configure board filters for next gen project *…

Hello Madhur, Thank you for reaching out to Community! When inviting a new user, it's possible to select between Basic, Trusted and Site administrator. This option is available for site-admins when accessing Administration > Users. Regards, Angélica

Hello Manmohan, Welcome to Atlassian Community! I'm not sure if I understood correctly your request, so we need more details about what is this library. As per the details you provided, I understood that you want to create a form in the customer portal and that the fields are automatically filled based on the previous…

Hello Leonel, Thank you for reaching out to Community! The CSAT is currently only available for Jira Service Desk. There is a feature request suggesting the implementation of this ability: * Satisfaction Survey for Jira Please, click on vote and watch to receive updates about the feature. The workaround, for now, is to use…

Hello JA, Welcome to Atlassian Community! I created 40 new filters on my test site, using the names from Filter 1 to Filter 40 to be easier to count and all new filters were showing correctly on my mobile. My app version is 40.0.385 on Android 8.1.0. Can you please let us know if you are using Android or iOS and the…

Hello David, Welcome to Atlassian Community! When trying to add a custom email account and it shows the error related to Invalid Credentials, it's necessary to check some configurations. * Have you tried to reset the password? If not, this is a good option to make sure that no one else will access the mailbox. * Is this a…

Hello Celeste, Thank you for reaching out to Atlassian Community! In order to connect Jira or Confluence with GSuite, it's not necessary to subscribe to Atlassian access. Any site-admin can access the Administration and connect GSuite. For more details, please check the documentation below: * Enable or disable G Suite…

Hello there, Thank you for reaching out to Community! When creating a new customer using API, currently, it doesn't generate the "Invitation" notification. There is a feature request suggesting the implementation of this ability: * Add a REST API for Customer creation with invitation email Please, click on vote and watch…

Hello Jordan, Thank you for reaching out to Atlassian Community! I tested on my local site and both of the macros are working, so we need to better investigate what is happening. * Are the macros not loading for everyone? * Have you tested using another browser? * Have you tried to create a brand new page and add the…

Hello Josh, Welcome to Atlassian Community! On Confluence, we can add tasks only in edit mode the same as any other information or macros on a page, it's necessary to edit it. For more details, please check the documentation below: * Confluence: How Do I Create a Task? If you have any other questions regarding this matter,…

Hello there, Thank you for reaching out to Atlassian Community! Searching using the details you provided, I found two free add-ons on our marketplace that may help you. * Telegram Bot * Telegram Integration For Jira Please, give it a try and let us know how it goes. Regards, Angélica

Hello Loredana, Thank you for reaching out to Community! Searching using the details you provided, I didn't find anything related to this issue and no one reported it to us as well. Just for us to better understand, is it happening for everyone that accesses the customer portal? Is it not showing for users and also for…

Hello AJ, Thank you for reaching out to Community! When using Jira, the notifications will be sent according to the configuration on Project settings > Notifications or Project settings > Customer notifications (for Jira Service Desk only). With that said, it's not possible to add a button or a field to send a notification…

Hello Tony, Welcome to Atlassian Community! When using the Jira app, it's possible to download attachments one by one and it gets automatically saved on the "Downloads" folder. Based on your request, I created a feature request suggesting the implementation of this ability: * Ability to download all attachments and select…

Hello Ivo, Thank you for reaching out to Community! Usually, an unsaved comment shows when clicking on the comment box. It doesn't show a message that there is an unsaved comment, but when clicking to add a comment, it will show the comment that wasn't saved. If you have any other questions regarding this matter, please…

Hello Ieva, Welcome to Atlassian Community! Next-gen projects are more simple than Classic and currently, there are no board settings, so it's not possible to configure Working Days. There are feature requests suggesting the implementation of this ability: * Add "Board settings" to next-gen projects * As a next-gen…

Hello Danny, Welcome to Atlassian Community! Thank you for reporting this issue to us. I was able to replicate the same behavior on my test site and this issue only happens when using the new issue view where the renderer is different from the old view. Based on that, I created a Bug for our Dev team to check: * When…

Hello James, Welcome to Atlassian Community! When creating a ticket in Jira, either on the Classic or Next-gen project, it's not possible to add Watchers during the ticket creation. Also, on Jira Software there is no automation to automatically do that. There is a feature request suggesting the implementation of this…

Hello Sean, Thank you for reaching out to Atlassian Community and for reporting this issue to us. I tested on my local site and was able to replicate the same behavior for all the options. So, for existing options, we can't change the color and if we want to create a new one based on JQL for example, if the default is set…

Hello Cindy, Thank you for reaching out to Atlassian Community! When using Jira Service Desk Cloud, currently the only option for SLAs is to show it in hours. The field for Goals is different from the Time Tracking, for example, where we can add days. There is a feature request suggesting the implementation of this…

Hello Michał, Thank you for reaching out to Atlassian Community! When we change the plans from standard to free, it's not possible to change the permissions of the projects that were created when the plan was Standard. With that said, you need to check the permissions and confirm if the user that you added is part of the…

Hello fatoumata, Thank you for reaching out to Community! To better investigate the issue, it's necessary to check the customer notification template. You can access it by going to Project settings > Customer notifications > Edit templates. On this page, you can see the HTML and check the preview of the notification. If…

Hello Raul, Welcome to Atlassian Community! Next-gen projects are independent of other next-gen and also from Classic projects, so none of the configurations can be shared. The option that you mentioned is "Create a project with shared configuration" which is currently only available for Classic projects. There is a…

Hello Amer, Thank you for reaching out to Atlassian Community! When we create a next-gen project, by default it's open to any user on the site, it means that all licensed users will be able to access, that's why they show on the Workload report. If you don't want users from other projects to show on the reports, it's…

Hello Elizabeth, When an agent reply to an email, the comment is always public, it's not possible to choose if the comment will be external or internal, because they have both permissions, so the best option is to access Jira and post the comment. When a user is only a watcher and doesn't have a Service Desk license like…

Hello Phoebe, Welcome to Atlassian Community! When an admin verifies a domain and then use SSO, it's possible to change users' emails and full name, but changing their profile picture is not something currently available, only they can change this by going to their profile on id.atlassian.com. There is a feature request…