Angélica Luz Atlassian Team

Hello Cody, Thank you for reaching out to Atlassian Community! I've checked the documentation and the correct link where it shows all the steps to change the project email address is not working for me and I saw that your domain is not verified, but I'm also not sure if your support email address is from the same domain,…

Hello there, Welcome to Atlassian Community! I saw that the email that you are using here in community shows as the account is disabled and on the Cloud site, the account associated is "damin" and not "admin". On the same Cloud site there is another account from Ovunc Cetin who also is a site-admin, does this user has…

Thank you for the tests and information. We checked here and the Applinks diagnostic plugin has been removed from our Marketplace since 2015 due to a blocking bug. When a plugin fails to start, it can block the full startup of other add-ons, so as this plugin is not on the marketplace anymore, you can remove it and do…

Hello Tom, Thank you for reaching out to Atlassian Community! Testing on my local environment, it shows the blank SLA if it was deleted, but creating it again using the same name should make the SLA appear correctly again. Can you please go to the SLA page, delete the SLA and create it again. Can you create a new SLA just…

Hello John, Welcome to Atlassian Community! I tried to replicate this on my local environment on next-gen and classic Jira Software projects, but it doesn't show like this, so I would like more details to confirm if it's possible to remove or if it's something we need to report as a feature request. * What type of project…

Thank you for the information, Anette. In order to fix this issue, we will need to escalate it internally and for that, I created a ticket on your behalf with the details of the issue. You will receive a notification and soon someone will contact you.

Hello Rajesh, Thank you for reaching out to Atlassian Community! I've searched for a documentation and add-ons on our marketplace, but there is no option to integrate Quickbooks directly from Jira. There is a third-party app that may help you to integrate: * https://automate.io/integration/jira/quickbooks Hope this helps!…

Hello Jeff, Welcome to Atlassian Community! When adding many statuses on a board, currently, it's not possible to resize it in order to get a better view of the statuses and tickets. There are feature requests suggesting to improve the view: * Ability to view an Agile board with many columns * Kanban Horizontal Scrolling *…

Hello Adrian, Welcome to Atlassian Community! I saw that Melissa created a ticket with our support about this issue that you are facing and they are waiting for a response to better investigate the issue. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that…

Hello Jaimie, Welcome to Atlassian Community! Testing on my local environment, I was able to confirm that when we disable notifications on our profile, it won't show notifications on the "Watching" tab as well. Based on that, I created a feature request suggesting the implementation of this ability: * Show "Browser"…

Hello Eswar, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same question and it was already closed, so I'll share the feature request here in case other community members have the same question. * Allow JIRA to export the issue activity on the printable export.…

Hi Kushal, Thank you for sharing the ticket. In that case, the customer was not added to the administrators’ group, so we can try to do the same, or even if you are already added, you can remove and add yourself again. Please, go to > Administration > Users and confirm if you are part of all administrators group. Also, on…

Hello Maniek, Welcome to Atlassian Community! The Jira Service Desk survey is very limited when it comes to customization. With that said, currently, it's not possible to change it from Star rating from 0 - 10. There is a feature request suggesting the implementation of this ability: * As an Admin, I want to be able to use…

Hello Jovanna, Thank you for reaching out to Atlassian Community! The Roadmap on next-gen projects are simple with few options, that's why currently, we can't see Sprints on the roadmap. There is a feature request suggesting the implementation of this ability: * As a Jira Software project administrator, I want to be able…

We've checked that on the site you are using there is an add-on called Handy Macros for Confluence which allows adding tasks without editing the page, so maybe that's the tasks you mentioned. By default, the tasks from the Confluence editor don't allow adding more tasks without editing the page, so you need to add the…

Hello Jean-Louis, Thank you for reaching out to Atlassian Community! Just to better understand and help you with this issue, I would like to know where you are changing the email. On Atlassian Cloud products it's possible to change the email when the domain is verified and sippro.fr is not, that's why I would like to know…

Hello Anette, Thank you for reaching out to Atlassian Community! The issue that you are facing happens when the widget somehow, was not installed on the site. The attempt to fix the issue is to install the add-on via POST which is made by us, so I did it and it seems that it was installed. Please, check the widget page…

Hello Tuomas, Welcome to Atlassian Community! The roadmap was introduced first with the limit 3 years in the future, but due to performance issues, this limit was changed to 2 years. Also, due to the performance issues, there are no plans to expand the timeline. There is a feature request suggesting the implementation of…

Thank you for the details, David. It's important that the mailbox for the Service Desk project is not accessible by anyone, only the admin. Jira will create tickets from unread emails in the inbox, so if someone access and read the email before Jira, the ticket will not be created. Also, as it's showing Invalid…

If you are using a Classic project, please go to Project settings > Fields > and confirm if the renderer of the comment field is Wiki Style Renderer. If possible, send us a screenshot of the comment where the mention was showing the ID instead of the full name.

Hello Andrew, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…

Hello Tao, Thank you for reaching out to Community! Next-gen projects are more simple than Classic, so currently, there are only 4 reports for Kanban and Scrum projects. There are some feature requests suggesting the implementation of more reports: * Expanded Reporting Capabilities for Next Gen Projects * Kanban reports in…

Hello Daniello, Welcome to Atlassian Community! I've searched for this error message and I found a bug, so I would like to confirm the steps you are following to confirm if it's indeed the bug. After creating the page, what content are you adding on the page? Are you copying the information from external sources and…

Thank you for the details, Loredana. We tested here the same version and the icon is showing correctly, so something happened during the upgrade that caused this. As a test, please check if there are any updates for the add-on "Support tools plugin" and also for other add-ons and update all. * Updating apps Also, check the…

Hello Алексей Солохин, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question it's already closed, so I'll share the information here in case other community members face the same issue and find this question. The issue reported is a bug. For more…

Hello Itzik, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they already replied, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.…

Hello Katherine, Welcome to Atlassian Community! Using the details you provided, I tested on my local free site a next-gen Kanban project and I was able to change the start and due date. Is this issue happening on all projects or only on this one? Have you reverted the date configuration back to what it was? If not, can…

Hello Luis, Thank you for reaching out to Community! When creating a request via API, currently, there is no option to add an attachment while creating There is a feature request suggesting the implementation of this ability: * As a user, I want to be able to create an issue with an attachment via the REST API Please,…

Hello Eloy, Welcome to Atlassian Community! On Jira Service Desk, the options to add hours are the SLA and Log Work. The SLA is fixed and it will start counting depending on the trigger the admin select on Project settings > SLA. The Log Work will be added according to the time the agent works on the ticket, so it's…

Hello Kushal, Thank you for reaching out to Atlassian Community! I was able to see that you are part of the correct groups to access all administration menus in Jira. Just to better understand the issue, I'll make some questions: * There are other admins on your site, are they facing the same issue? * Are you facing this…