Angélica Luz Atlassian Team

Thank you for the screenshot, Saul. I see that you are using Confluence and the GIF I sent on my previous response is related to Jira since the question was marked as Jira. When adding files in Confluence, on the new editor it's not possible to change its size or to show as a link. There is a feature request suggesting the…

Hello Chris, Thank you for reaching out to Atlassian Community! I tested on my local site using the same version of Google Chrome and the page loads fine. Are there any extensions on your browser? Would it be possible to disable in order to test? Also, please open the developer tools while accessing the Apps' page to check…

Hi @mrwiggles Would you mind to send us a screenshot of the custom fields? I just created a dropdown field with two values and added one as the default.

For customers to view and comment on issues, they must be participants or part of an organization. As the accounts are duplicated, they were probably not being redirected correctly to the portal. For an account to be created automatically, the project must be open to anyone. So, if the reporter shares the ticket with…

Hello Prasad, Thank you for reaching out to Atlassian Community! On Jira Service Desk, in order to view reports, it's necessary to add the user to jira-servicedesk-users and add them as agents (role Service Desk Team) in the project. Now, in order to allow users to create/edit reports, they must be added to the role…

Hello Ognjen, Thank you for reaching out to Community! Allow me to step in and help you with this issue while Ana is out of office. I've checked your email and there was indeed a bounce, so I removed it. Please, try to register again and let us know how it goes. Regards, Angélica

Boa tarde Silvelândia, Obrigada por entrar em contato com Atlassian Community! Apenas para entender melhor e te ajudar, gostaria de confirmar se você está usando Jira Server ou Cloud. Pelos detalhes que você compartilhou, parece relacionado a clonar um ticket e não um projeto, visto que essa opção não está disponível. No…

Hello Gunjan, Thank you for reaching out to Atlassian Community! When completing a sprint, currently, it will only show the main ticket that contains the subtasks, it's not possible to change this configuration to show a link to subtasks only. Searching on our sites, I didn't find any feature request suggesting this, so…

Hello Ellen, Thank you for reaching out to Atlassian Community! Testing using the details you provided, I wasn't able to replicate the same issue. When did this issue start? Are you the only user facing this issue? Have you tested using another browser? Also, please clear the browser cache and cookies to check if it will…

Hello there, Welcome to Atlassian Community! Just for us to better understand and help you, can you please give us more details about the issue you are facing? Also, can you confirm what is the affected product? Regards, Angélica

Hello Nikita, Thank you for getting in touch with Community! When using the Widget, we can add system fields for the customer to create the ticket. Some custom fields are not supported, that's why it shows that warning informing that the fields will not be displayed on the widget. There is a feature request suggesting the…

Thank you for the information, Eric. This is a limitation when using the trial version of Jira and sometimes this limitation is not removed when upgrading the plan. Only support can remove fix this since we can't share any private information here. Please, do as @Chris Knowlton suggested and access our support channel to…

In this case, it would be necessary to add an Organization instead of Participants. Participants are people added separately and the Org is a group of customers. When a customer belongs to an Organization, when creating the ticket they can share it with the Org or create a private request. * Jira Service Desk: Grouping…

Hi @Sigríður Magnea Björgvinsdóttir I sent a message to the team responsible for translations to check if there is any update or date for this bug to be fixed. Once I have a response, I'll post here. Regards, Angélica

Hi Chris, The bug is still on "Gathering impact" status since there are only 7 affected users in 2 years. Please, feel free to add a comment directly in the bug and watch it to receive future updates. Regards, Angélica

Hello Rohit, Welcome to Atlassian Community! The option to add approvals is currently only available for Jira Service Desk. Checking the products linked to your email, I see that your site has Jira Software, that's why the option to add approvals as mentioned in the article is not available on the workflow you are…

Hello Chetan, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, we would like more details about what is happening. Is it not playing or showing an error? Is it happening with any type of video? Please, open the developer tools on your browser and check if it shows any other…

Hello Saul, Welcome to Atlassian Community! When adding images to a table using the new issue view, I tested here and it will adapt to the size of the cells. As the images are added using the new view, it will be completely different if we see the same ticket on the old view, the images will show very big, but it's…

Hello hbehrendt, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to confirm if you are using Jira or Confluence. Your question is marked as Jira, but you mentioned Macros that are available in Confluence, so I want to confirm to make sure we are on the same page.…

Hello @AptivUX2, Welcome to Atlassian Community! I see that you are using Jira Service Desk Cloud Free and checking the details of your site, there are already 3 licensed users, that’s why you are receiving this error. You can find more details about the free plan on the link below: *…

Hello Nikita, Thanks for reaching out to Community! When someone shows twice in a project it means that they have a user account and a customer account and yes, this may cause problems since each account has different permissions. The best option, in this case, is to migrate the customer account to Atlassian account, so it…

Hello Silvia, Welcome to Atlassian Community! On Jira Service Desk it’s possible to share tickets with other customers and also a group of customers that is called Organizations. In your use case, as both customers have permission on Project X, for customer A to also see the ticket created by Customer B, they need to be…

Hello Jeff, Thank you for reaching out to Atlassian Community! When using the customer portal, the search results are limited to three and currently, there is no configuration to change this. There is a feature request suggesting the implementation of this ability: * Configure the number of search results returned by…

Hello Vikash, Thank you for reaching out to Atlassian Community! If you are being redirected to the customer portal, it means that your admin didn’t give you access as an agent or collaborator on the Service Desk project. Only licensed users with permission in the project are able to view the ticket internally, otherwise,…

Thanks, Ronit. As you mentioned the Approvers field is not hidden from the portal, it means that the customer is selecting this value when creating the ticket, is that correct? Does it show only one approver?

Hello @Ben Sharir, Welcome to Community! I saw that you posted about this issue on another thread and Shannon is already helping you. So to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different posts, let's focus on the other thread instead. Regards,…

Hi @Eric Stevens, I’ve checked that your email is associated with three sites. On two of them, you are a site-admin. I can’t share any private information here, but just you to better understand I’ll mention site “J” and site “S” that are the initials. On site “J” there are Confluence and Jira Software Free and on site “S”…

Thank you for the screenshot. If you can’t see that option, it means that you are not a site administrator. Only site admins can add and manage internal users. So the error you were receiving before means that you don’t have permission to invite users.

Thank you for the details, Nikita. Can you please check on the logs in the project to confirm if the email address of the emails that Failed is the same as the customer is using to login on the instance. I’m asking this because sometimes a customer uses Outlook, for example, with more than one inbox and they receive the…

The last thing on Jira that can add an approver is a post function in the workflow. Go to Project settings > Workflows and click to edit the affected one. Click on “Show transition labels” and select “Create issue” transition. On the left side, click on “Post functions”: On the next page, you will be able to see if there…