Angélica Luz Atlassian Team

Hello Xavier, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know if on the administration it shows if there is one more license available. Please, go to Product access on "Administration" and check how many licensed are available. When you…

Hello Nathan, Welcome to Atlassian Community! When using a next-gen project, currently, it's not possible to reorder the Request types. It will be ordered by created date and on the top will show the request types created by the user and then it will show the ones created by the system. There is a feature request…

Hello Jessy, Welcome to Atlassian Community! Testing using the details you provided, I was able to create an automation where when I change the summary of the Epic, the Epic name field is also updated with the same information. Please, give it a try and let us know how it goes. Regards, Angélica

Hello Rafael, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, I would like to confirm if you want to let a formatted table as the default value of description and comment, please correct me if I'm wrong. If that's the case, I'm afraid it won't be possible…

Hello Harry, Thank you for reaching out to Atlassian Community! When we add a field under the "Hide fields below" it will only be hidden if it's empty, so the priority will show because it has a default value. If the default priority is removed from the field in the project when creating a new issue, it will receive the…

Hello @Ioannis Chatzisavvas Welcome to Atlassian Community! Below are the answers and some questions. 1st question: It depends on how you want to view the issues. You can, for example, add a label to tickets and then show it on the dashboard. If you just want to see all the results, you can go to Filters > Search for…

Hello Yonatan, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know if you want to edit the options of the checklist or edit the field on a ticket. Was this checklist created by an add-on? If possible, send us a screenshot of where do you need to edit the…

Thank you for the details. I was able to replicate the same issue. It happens because the editor when creating an issue uses Wiki Markup and the editor of the new issue view uses Markdown. Currently, there is no way of changing that and we already created a feature suggesting to add the new issue view to the create issue…

Hello Moriz, Thanks for reaching out to Community! I checked the ticket and the suggestion is to use Scriptrunner, since there are no features in Jira that allows changing the color of fields based on values. You can also check this thread in community that may help you achieve that: * Is it possible to change the…

Hi @이상미, There is no option "Show more", I was asking if that's the option you need just to make sure, so I could share with you a feature request: * "show more" for JIRA sprints or boards without changing constraints. Please, click on vote and watch to receive updates about the feature. Note that, issues in the "Done"…

Olá Luiz, Obrigada por entrar em contato com o Community! Para que os clientes possam ver os chamados de outras pessoas há duas maneiras: Adicionar a pessoa como um Participant. Após o ticket ser aberto, o cliente pode clicar em "Compartilhar". A segunda opção é criar uma Organização e agrupar todos os clientes de um mesmo…

Hello Jake, Thank you for reaching out to Community! Testing on my local site, I was able to find out that indeed only opening the project will show the tickets from the Jira macro in the portal. The JQL filters are available only for internal licensed users or opening the project to anonymous access. With that said, I'm…

Hello Sergio, Welcome to Atlassian Community! Searching using the details you provided, I didn't find any add-on that allows integrating Roadmap with Google calendar, so I'm afraid to say that there is no option to connect both at this time. * Jira apps Currently, there are no feature requests suggesting this integration,…

Hello Alana, Welcome to Atlassian Community! In order to link a Confluence page to a Sprint, it's necessary to use a Classic project. You mentioned that you know how to do but you can't add, so I'm not sure if you are using a Classic or a next-gen project. If it's indeed a next-gen, there is a feature request suggesting to…

Hello Selvamt, Thank you for reaching out to Atlassian Community! Checking the details of your site, I see that Confluence is currently inactive. It means that your site had Confluence and then it was removed. In this case, you can add Confluence and if it's added as Standard plan, you can change to Free. Please, click on…

Hello Valeryia, Welcome to Atlassian Community! Since the new editor was released, when we add tables on a page there is no option to add a custom width. It's possible to change the size of the columns, but not the entire table. There is a feature request suggesting the implementation of this ability: * Set custom widths…

Hello Andrei, Thank you for reaching out to Atlassian Community! To allow users to assign issues without giving them a license to the specific product, you need to add them to a role or permission scheme. If it's a next-gen project, go to Project settings > Access > Manage roles > Create role. Add a name and a description…

Hello @Vignesh Babu Nagarajan Welcome to Atlassian Community! Testing using the same template, it shows the link correctly in the notification: Would it be possible to share with us a screenshot of the notification? Please, just hide the name of the site. Also, just to make sure we are on the same page, are you using a…

Hello Thomas, Thank you for reaching out to Atlassian Community! The new issue view for the "Create issue" screen was not implemented yet. This is causing some bugs because the editor is different. There is a feature request suggesting the implementation of this ability: * New issue view for "Create Issue" screen Please,…

Thank you for the details, Sagar, I'm afraid to say that this issue you are facing is due to a known bug: * Some customers logging in using Microsoft Social Login flow will be blocked and asked to relogin Personal accounts can log in with the "Continue with Microsoft", but enterprise MS accounts can't use this option and…

Hello everyone, With the recent changes in Jira, now it's possible to manage and create roles in next-gen projects. The roles created by Jira it's not possible to edit and by default, the Member role doesn't have permission to manage watchers, but you can create a new one. Go to Project settings > Access > Manage roles >…

Thank you for the information, Arnis. Just to make sure we are on the same page, are you using Jira Cloud or Server? Can you share with us a screenshot of the affected ticket?

Hello Sharon, Thank you for reaching out to Atlassian Community! The options to print cards are currently only available for Jira Software projects and also it's not possible to automatically send emails based on a template, however you can subscribe to receive a notification based on a filter. Please, check the "Subscribe…

Hello Chillen, Welcome to Atlassian Community! Jira Service Desk is a great tool to help customers, but I'm afraid some of the options you need are not available at the moment. 1) Set up customer profiles - would include contacts, contact type (whether the contact is an admin or someone of authority to make decisions);…

Hello Mustafa, Thank you for reaching out to Atlassian Community! It's possible to hide tickets from agents using Issue Security. This configuration allows to show tickets for specific people, groups, roles for example, but not hide specific request types. You can create an issue security scheme and restrict, for example,…

Hello Sushant, Thank you for reaching out to Atlassian Community! The first URL is related specifically to the project. When we click on any project on the main page, the URL will show a number that is its identifier, like an ID. The URL xxxxxx.atlassian.net/servicedesk/customer/portals is related to the main page and it…

Hello G, Thank you for reaching out to Atlassian Community! I tested on my local site following the same steps and using Chrome and Firefox, but it works normally. As per the screenshot, you took a screenshot of a table, is that correct? If that's the case, if you take a screenshot of the entire screen, does it work? Can…

Hello @이상미, Thanks for reaching out to Community! Just for us to better understand and help you with this issue, I would like to know if the URL redirection means to share the ticket externally. Please, let us know more details about the feature you need and we will check if it's possible or if there is a workaround.…

Hello Pelayo, Thank you for reaching out to Atlassian Community! The new issue view for the "Create issue" screen was not implemented yet. This is causing some bugs because the editor is different. There is a feature request suggesting the implementation of this ability: * New issue view for "Create Issue" screen Please,…

Hello Vusi, Welcome to Atlassian Community! Testing the automation to redirect tickets to the correct queues, I didn't find any option that could get the email address. With that said, it will not be possible to know for which address they send the request. If you are using a Classic project, you can configure a request…