Angélica Luz Atlassian Team

Hello @silversonicaxel, Thank you for reaching out to Atlassian Community! When using the new issue view, currently it's not possible to manage the image properties. It was possible on the old view where the editor was Wiki Markup and now, the new Markdown editor doesn’t have this option. There is a feature request…

Thank you for the screenshots and details, Sudhir. We believe that this issue might be related to a bug that currently is not possible to replicate, so it's still being investigated. * Edit functions is grayed out in Confluence Cloud for certain users As per the details you provided, you are using Windows on your…

Hello Josana, Thank you for reaching out to Atlassian Community! There was an incident on April 22 that was turning customer replies into internal comments instead of public. I checked internally and the issue was already resolved. Please, let us know if you are still facing the issue, so we can investigate further.…

Hello Abir, Thank you for reaching out to Atlassian Community! I believe you can use "Project automation" to send an email to a group when a SLA is about to breach. As per the details you provided, you are using the Automation directly in the project and not the Project automation (formerly Automation for Jira). If it's a…

Hello Rhia, Welcome to Atlassian Community! When seeing an article in the customer portal, customers have the option to go to the request types to create a ticket. It's not possible to add a specific request type for them to create a ticket from an article, they will only have the option to go to all request types and they…

Hello Ragnar, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions: Is this issue happening on only one project? Is there any other administrator facing this issue? Can you please open the developer tools on your browser while trying to change the project lead to…

Hello Surfaraz, Thank you for reaching out to Atlassian Community! When using next-gen projects, we can set projects as Open to let any licensed user access it and Private if we want only users added manually to have access. You created the question as Portfolio, so I'm not sure if you are talking about Jira Software or…

Thank you for the details. Can you please test clicking on the option to mention in the comment box? Are you the only user facing this issue? Can you test using your browser in incognito mode and also test using another browser?

Thank you for the details, Sergio. Currently, there is no feature suggesting to correctly format an email signature. Most of the features suggest removing signatures. Feel free to raise a new feature on jira.atlassian.com (project JSDCLOUD) adding more details about why the feature is important for your environment.

Hello Miyoung, Thank you for reaching out to Atlassian Community! As per the details you provided, the text field that you mentioned is the Description field, please correct me if I'm wrong. If that's the case, currently, there is no option to use a different editor for the Description field. Based on your question, I…

Hello Sudhir, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions. Have you tested editing the page using another browser? Can you please open the developer tools on your browser to check if it shows any error? If so, please send us a screenshot of the error. Is…

Hello Patrick, Thank you for reaching out to Atlassian Community! Searching using the details you provided, I also didn't find any documentation or information about API for this type of notification. Maybe you can use Webhooks to get this type of event to send to your app. * Webhooks Also, I'd suggest you check our…

Hello Ela, Thank you for reaching out to Atlassian Community! In order to restrict access to projects, the best option is to set it as Private and manually add the agents that need access to each project. With that said, only people listed on "Internal access" will be able to see and access the project. For more…

Olá Renata, Obrigada por entrar em contato com o Atlassian Community! Para que um quadro possa ser deletado, primeiro é necessário fecha-lo e então a opção para deletar vai ficar disponível. Por favor, abra o quadro que você quer deletar e do lado direito clique para mostrar o menu. Clique em Mais > Fechar quadro > Fechar.…

Hello @Максим, Welcome to Atlassian Community! The title on Trello is a "single line" and currently there is no option to add a new paragraph or a line break. For more information about text formatting on Trello cards, please check the documentation below: * Changing a board's title and description * How To Format Your…

Hello Raman, Welcome to Atlassian Community! It's possible to manage multiple sites from one organization and for that, it's necessary to transfer the products from one organization to another. When we create a new Cloud site, it automatically creates an organization. With that said, you must access this Organization and…

Hello Stacy, Thank you for reaching out to Atlassian Community! Just for a batter understanding of the issue, I would like to know what happens after you type @ and start typing your coworker's name. Is it not showing the name on the list? Is it showing any error when you select the name? Also, is it happening when you try…

Hello Daniel, Thank you for reaching out to Atlassian Community! On Jira Service Desk Cloud, currently, it's not possible to export the email logs. There is a feature request suggesting the implementation of this ability: * Provide ability to export mail audit logs Please, click on vote and watch to receive updates about…

@Ole Ohlen, the best option is to create a ticket with support for them to access your site and remove the current org admin and add you as the new org admin. Please, go to https://support.atlassian.com/contact to create the ticket.

Once you cancel your subscription, Jira will still be available for a while in case you need to create access and create a backup, but then it will be completely deleted. If you are using Trello with Atlassian account, then it's better that you don't delete, otherwise, you won't have access to your Trello boards. Atlassian…

Hello Brian, Welcome to Atlassian Community! The Epic panel is a new feature that is being rolled out, so even though the documentation mentions this feature, not all sites received this update, but it's coming. * Atlassian Cloud changes Apr 13 to Apr 20, 2020 Next-gen: Epic panel in backlog ROLLING OUT You can now manage…

Hello Amitav, Thank you for reaching out to Atlassian Community! I see that this question is marked as Jira Service Desk and you are trying to add a custom email through the Jira Core mail handler. For Jira SD, it's necessary to add the email directly on the project and not on the system settings. Please, go to the desired…

Hello @drissboumlik, Thank you for reaching out to Atlassian Community! Reading the details you provided and also searching internally each of the accounts you mentioned, indeed none of the accounts is linked to that Bitbucket account. In order to access the information of https://bitbucket.org/teacodema/, I created a…

Update: When using Trello with an Atlassian account, it's not possible to delete the Trello account separately. A Trello account can only be deleted if the entire Atlassian account is also deleted. Hello Sajed, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our customer advocates…

Hello Anthony, Welcome to Atlassian Community! It's possible to make the widget to open automatically when accessing a page. We tested here and the following code works correctly: <script add your widget script here </script> <script type="text/javascript"> setTimeout(()=>{ //gets the iframe on which the widget is embedded…

Thank you for sharing. It means that nobody will be able to create a customer account on your site. As per the SLA on the ticket, you should receive a response today.

Thank you for reporting this issue to us, Pieter. You are using a next-gen project and, to be honest, this request type shouldn’t be visible in the widget since it's not visible in the customer portal. I tested here and I was able to confirm the issue. Also, that description doesn’t show anywhere. Based on that, I created…

To share a ticket with someone for them to receive notifications, it's necessary to add them as participants. As an agent, you can add them to the Request Participant field: If the customer wants to share, they must use Share in the customer portal:

Hello Ole, Welcome to Community! I can see that you are a site administrator and also Org admin, so I'm not sure if this case was already resolved. If not, the best option is to contact our support through support.atlassian.com/contact because, with a ticket, they can ask for your permission and access the Org in order to…

Thank you for the details, Sergio. There is an option called Strip quotes, but it's to remove the history of the email. This option can be found in Jira settings > Products > Email requests. Currently, Jira doesn't remove email signatures from incoming emails. There are feature requests suggesting improvements for that: *…