Angélica Luz Atlassian Team

Hello Paula, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello Mikaela, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to confirm if the issue is happening on a Jira Software project or Service Desk, because the question is marked as Service Desk but the product is not listed on your site. For both Jira Software and…

Hello Ureee, Thank you for reaching out to Atlassian Community! Testing using the details you provided, I'm afraid that currently, there is no option to click on options for some types of custom fields and be redirected to "Search issues" the same as happens with Labels or Components, for example. Based on your question, I…

Hello Christopher, Welcome to Atlassian Community! Thank you for sharing the screenshots and details. I tried to replicate the issue here, but couldn't find a way to hide the field on the new issue view only. Please, go to the Issue layout and click on the screen to confirm the field appears on the list. Also, in Project…

Hello Eli, Welcome to Atlassian Community! On classic or next-gen service desk projects, it's not necessary to enable anything to add organizations. You can find the option on the customers' page: * Add an organization to a service desk project If you can't find the option, please send us a screenshot, so we can better…

Hello Katherine, Thank you for reaching out to Atlassian Community! When adding a customer to a project and this error appears, usually it means that the customer is inactive on the site. Can you please ask your site administrator to go User management > Jira Service Desk and confirm if the affected customer is active?…

Hello Sateesh, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's…

Hello Tom, Thank you for reaching out to Atlassian Community! It's possible to change the default priority for all tickets on a site, please go to Cog Icon > Issues > Priorities. On this page, you can select the default priority on "Actions": If that's not the case, it will depend on the setting on your project. For…

Hello Gleb Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if it's possible to send us a screenshot of the error. I searched for errors on the logs and couldn't find anything related to migration. Also, just to make sure that we are on the same page, the site that you are…

Hello @headgeek, Thank you for reaching out to Atlassian Community! The feature to collapse/expand comment it's not something that an administrator can enable or disable. Since the old view and now with the new issue view, this option will appear once a number of comment is added. There are some features suggesting…

Hello Alexandra, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know where would you like to show this information. Is this on their profile or personal space? Please, let us know more details. Also, I would like to clarify that, since the Atlassian account…

Hello Christian, Thank you for reaching out to Atlassian Community! When adding a version to a ticket, it will show the released and unreleased versions. Currently, only archived versions won't show on the list. For now, there is no option to remove or another workaround, if you don't want to delete, you can archive the…

Hello Shaun, Thank you for reaching out to Atlassian Community! On next-gen projects, currently, it's not possible to change the width of the columns. On classic projects, the columns fitted according to the number of columns, but on next-gen it's different. Classic scrum project: There is a feature request suggesting the…

Hello Damion, Welcome to Atlassian Community! The mobile app for Jira is simple and many features that are available in the web mode are currently not available on the mobile app and Clone is one of them. There is a feature request suggesting the implementation of such ability: * Clone Issue feature not available in Jira…

Hello Rachel, Welcome to Atlassian Community! Testing on my local site on a next-gen and classic project with Chrome Version 81.0.4044.138, the "Actions" show correctly. What is the version of your browser? Can you test using an incognito window? Is there any change if you change the zoom on Chrome? Regards, Angélica

Hello @landsman, Thank you for reaching out to Atlassian Community! On Jira Cloud, the old issue view had the "All" tab that would show Comments, History, and Activity on only one tab. On the new issue view, this option was removed, so everything shows in different tabs. There is a feature request suggesting the…

I'm glad to help! To link a space to a Service Desk project, you can go to Project settings > Knowledge base > Link to a Confluence space. If you want customers to find articles in the portal, then select the option "Anyone can read articles without a Confluence license". For more details, please check our documentation: *…

Hello David, Thank you for reaching out to Atlassian Community! Reading the details you provided, I believe you are using a next-gen project, because Issue Collector is available for Jira Software, Service Desk, and Core, but only for Classic project templates. There is a feature request suggesting the implementation of…

You are welcome! I'm glad that it worked. Have a great day!

Hello Matthew, Thank you for reaching out to Atlassian Community! When using Atlassian access, currently, SSO, password policy, and 2FA are only applicable to internal users and not customers. Customers use a different URL to login and also their accounts are local, it's not an Atlassian account, that's why it's not…

Hello Nav, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if it's possible to share with us a screenshot of the notification. Is this happening on all notifications? Is this happening to all users? Have you tested with different types of images or is it…

Hello Diego, Welcome to Atlassian Community! Reading the details about Confluence free, there are no limitations for spaces the same as there are no limits for projects on a Jira free. With that said, you can create 8 different knowledgebases, but note that, it's only possible to link one space to a Jira Service Desk…

Hello Tom, Welcome to Atlassian Community! Reading the details you provided, I believe that it's possible to create a simple automation rule to change the priority. It would be something like the example below: On the example, I used the field Organizations, so you can just change it to the "Business impact" custom field.…

Hello Rajesh, Welcome to Atlassian Community! On Jira Cloud, the same as on Jira Server, there is currently no option to bulk delete attachments. There is a feature request suggesting the implementation of such ability: * Cloud: Multiple Attachment Delete * Server: Multiple Attachment Delete Please, click on vote and watch…

Hello Paul, Welcome to Atlassian Community! The SLAs are based on a JQL, so it will be necessary to use some field to identify if the customer is premium or standard, if you need to use the same project for both. You mentioned about Organizations, so you can create the JQL, for example, Organizations = "Org A" AND priority…

Hello Jonathan, Thank you for reaching out to Atlassian Community! When using Automation, it's possible to copy values from custom fields from the parent issue, but some fields are not supported as mentioned on the automation. With that said, you can use JSON to set the fields that are not available on the list. For more…

Hello Raysenio, Welcome to Atlassian Community! When a ticket is not visible in the customer portal, the most common cause is the request type being empty. The request type is what makes the ticket visible in the portal and also what triggers the notifications to customers. On the affected ticket, please make sure that the…

Hello @onvirtualgym, Thank you for reaching out to Atlassian Community and for sharing the screenshot. This error is related to a bug that was resolved a few hours ago. * Saving Language Translation Triggers a Validator Error Please, try to edit the notification template again and let us know if you face any issues.…

Hello Regis, Welcome to Atlassian Community! Searching for the error you provided, I found a bug and it was resolved a few hours ago. * Saving Language Translation Triggers a Validator Error Please, try to edit the translation again and let us know if you face any issues. Regards, Angélica

Thank you for the details. Some remote desktops can only access whitelisted sites, I'm not sure if that's the case, but if possible, I would like to ask you to whitelist our IPs and domains. * Atlassian cloud IP ranges and domains Please, give it a try and let us know how it goes.