Angélica Luz Atlassian Team

Hello @Fernando Eugênio da Silva , Thank you for reaching out to the Atlassian Community! When it comes to login options, currently, it’s not possible to edit the login page in order to remove or add authentication methods. There are feature requests suggesting improvements for that: Allow org admins to prevent/block…

Hello @Benjamin Richey, Thank you for reaching out to the Atlassian Community! When it comes to Chat for Jira Service Management, there are no built-in options available, but there are some add-ons that might help. Jira Service Management apps You can test the apps before deciding if you want to subscribe or not, so I…

Hello @Prabhu Prabhakar, Thank you for reaching out to the Atlassian Community! When it comes to signatures in Jira, currently there are only suggestions for Jira Service Management. There was a suggestion for Jira Software/Core, but it was closed as “Won’t fix”. Include configurable signature in JIRA emails With this…

Hello @Johann, Thank you for reaching out to Community! When moving an issue from one project to another, the linked issues will be kept linked to the issue, but they won't be moved to the same project as the parent. There are no workarounds for that at the moment. Linked issues can be from the same or different projects,…

Hi @Test work, I saw that you created a ticket with our support related to this issue and they are already helping you. I'm not sure I understood the requirement of the browse project permission for this case. On all company-managed Service projects, the Service Project Customer - Portal Access must have browse projects…

Hi @Kirby Bryant, The bounce is now removed. 550: 550 5.1.1 Requested action not taken: mailbox unavailable Kind regards, Angélica

Hi @eb, Thanks for reaching out to the Community! I saw that Daniel already helped you on the other thread and the issue was indeed related to the one here: the email addresses were on the suppression list. Hope you have a great day ahead! Kind regards, Angélica

Hello @Arnaud Aubert, Welcome to the Atlassian Community! On team-managed projects, it’s currently not possible to set the Time Tracking as required on transitions. I checked internally for updates regarding the feature I mentioned in my previous response, but there is no news to share. For more information about what is…

Hi @Lokale IT (zfm Bonn), I see that you created a ticket with our customer advocates regarding this issue. The email address you added to the description is not the site-admin one. The correct email address would be a.mxxxxxxxxxi@zxx-bxxx.dx. If you are trying to access Jira using the email you mentioned on the ticket,…

Hi @Lokale IT (zfm Bonn), I’m not sure I understood correctly because the Atlassian account of the site-admin is active and should have access to admin.atlassian.com. Are you able to access the inbox of the admin’s email address? What site wants to create a new account? Have you tested accessing admin.atlassian.com (with…

Hello @Elaine McMillan, Thank you for reaching out to the Atlassian Community! When it comes to Service Management reports, currently, it’s not possible to create custom series. There is a feature request suggesting improvements for that: Allow user to define their own Series in the Reports section Please, click on vote…

Hello @Philipp Tandler, Thank you for reaching out to the Atlassian Community! I saw that you created two other questions related to the same one you posted here and Community Leaders are already helping you. I want to create a filter that shows all user storys (not epics) which are linked to a specific topi I want to…

Hello @Lokale IT (zfm Bonn), Welcome to the Atlassian Community! Checking the details of your site, I can see that there is one site administrator. The last activity of the account was 6 days ago. The domain of the account is the same as yours, so you need to work with your IT department to get access to the email inbox so…

Hi Sam, If it works normally if you use another computer, as you mentioned it works on Mac, then it’s not related to your account or permissions. Are you using a VPN on your Windows machine? If it’s your company’s machine, then it might be some specific security configuration that requires login, for example. Have you…

Hello @Test work, Thank you for reaching out to the Atlassian Community! If the Customer permissions > Customer sharing is set to Customers can search for other customers within their project or organizations, they should be able to find users on the user picker field in the form. Note that, if your customers are also…

Hello @Merve Öztürk, Welcome to the Atlassian Community! I saw that you created a ticket as suggested by Brant and our customer advocates already helped you in reactivating your site. If there is anything else we can do to help, please let us know. Kind regards, Angélica

Hello @Yair Hougui, This option was added a while ago and it’s possible to add a message to the login page. - Add a login message in your help center As an administrator, please access the customer portal and click on Customize > Add a login message: Hope this helps! Kind regards, Angélica

Hello @Mayur Rao, The only way to migrate between the projects is by bulk moving the issues from the team-managed to the company-managed one. For more information about it, please check the documentation below: Migrate between team-managed and company-managed projects

Hello @ntuckler, Welcome to the Atlassian Community! Testing on my local site, I added emojis to the statuses and it shows normally: Is the issue happening on a team-managed or a company-managed project? Have you tried to edit and add the emojis again? Here, I just copied the emojis from a website and pasted them on the…

Hello @Sam Fu, Welcome to the Atlassian Community! Since the issue you are facing seems specific with a machine and browser, I would like to know if you already tried to test using another browser on Windows 10 or if you cleared all browser cache and cookies to check if the issue persists. Is this happening with other…

Hello @Vera Valshonok, Thank you for reaching out to the Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using a team-managed or a company-managed project. It constantly shows screen as I am saving the changes for a day already (so this screen is stuck on saving every time…

Hello @gunwoo.park, Welcome to the Atlassian Community! When creating new accounts via UI or via API, it’s not possible to set a username for customers or users. Usernames were deprecated due to GDPR and now for all new customers, the username will have this unique ID and it's internal, customers won't see it. On the…

Hello @[deleted], Thank you for reaching out to the Atlassian Community! The Comment updates reply status already has a template on the new automation. The legacy automation will be migrated to the new one, but there is no information on when it will happen. For the Comment updates reply status, you can use the template…

Hello @Ming.Il.Li, Welcome to the Atlassian Community! Testing on my local site, I was able to replicate the same issue. It’s actually been a while since mentioning using email [~name@domain.com] is not supported in Jira, but it’s possible using the account id. Using [~name@domain.com] Using…

Hello @Venecia Bachee, Thank you for reaching out to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue. Can you please check on the workflow if there is no default value set there? Select an issue type and click on Edit workflow on the top. Then click on the Create transition and…

Hello @Nishant Madireddy, Thank you for reaching out to the Atlassian Community! On Jira Cloud there are two options to import issues via CSV: Filters > Advanced search > ººº > Import issues from CSV Cog icon > System > External system import > CSV The option that allows you to update existing tickets is the second one…

Hello @Mayur Rao, Welcome to the Atlassian Community! On team-managed projects, currently, it’s not possible to customize the fields that appear on the cards on the board and backlog. This option is only available on company-managed projects. There is a feature request suggesting the implementation of this ability:…

Hello @Jeff Boon, Allow me to step in while Andy is out of office. Thank you for sharing the details. On the new issue view, it’s possible to search for the values on a multiple-choice custom field as Andy mentioned. The create issue screen is still on the old view, that’s why it shows only a list and it’s not possible to…

Hello @Ankush Mehandiratta, Welcome to the Atlassian Community! Checking the ticket, I can see that our customer advocates already helped you and Jira is active again. If you have any other questions regarding this matter, please let us know. Kind regards, Angélica

Hi @Cristiano Schwening, There were 3 affected users only (2 from the .net and 1 from the .br): 550: 550 [internal] [oob] The recipient is invalid. 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DM3NAM02FT063.eop-nam02.prod.protection.outlook.com] I removed those bounces and it should work now.…