Angélica Luz Atlassian Team

Hello @Venkat Pragallapati, Thank you for reaching out to Community! I found a feature request that was recently closed informing that this integration will not be supported in the near future. Please, check the comment for more details: * Provide support for SAML integration with PingIdentity While this is a great feature…

Thank you for the details, Dennis. The best option, in this case, is to use Project automation where you can add the condition based on different fields. Go to Project settings > Project automation (Classic) or Project settings > Apps > Project automation (next-gen). Please, give it a try and let us know how it goes.

Hello Ines, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are sharing the KB article directly from the ticket. To be more clear, please check the gif below where I tested on my local site. It~s the same result if I use a classic or next-gen…

Hello Barry, Welcome to Atlassian Community! Just for a better understanding of the issue and also for us to test here, we need more details about the issue you are facing. Is it showing any error when uploading the files? Is it happening when the issue is created using the attachment field on the form or adding the…

Olá Bruno, Obrigada por entrar em contato com o Atlassian Community! O Workplace que você menciona é relacionado ao Facebook, por favor, me corriga se eu estiver enganada. Caso sim, localizei algumas documentações de 2018 que fala sobre essa integração, mas ao acessar o link do marketplace, vi o mesmo já não está mais…

Hello @anshul thakur and @Anuj Gupta, Welcome to Atlassian Community! I saw that you already created a ticket with our support to better investigate what is happening. I confirmed that there are no blocks on our side, so it's necessary to get more information and check the logs to confirm what is causing the issue. Let's…

Hello Heather, Welcome to Atlassian Community! When using Organizations, currently, only Org admins can add other Org admins, that's why you can see the option to add Administrators on the Org from Site #1 and can't access the option on Site #2. I saw that you created a ticket with our support regarding this and it's the…

Thank you for the details, Bhavani. Currently, the system notifications show only the name and details of the image, but not the image itself. There is a feature request suggesting the implementation of such ability: * Include attachments or link to attachments in notification emails As a workaround, you can use add-ons…

Hello @平岩　武士, Thank you for reaching out to Atlassian Community! Just for a batter understanding of the issue and of what might be causing this, I would like to make some questions. Have you tested using another type of field that it's no a user picking? Can you share a screenshot of the error with us? If you let the field…

Hello Harish, Thank you for reaching out to Atlassian Community! The experimental APIs are supported normally as any other one, the only difference is that it may change without notice. With that said, you can use the experimental endpoints and if after a while anything fails, it's necessary to confirm if the endpoint is…

Hello @Madhusudanan Backiaraj, Welcome to Atlassian Community! The experimental APIs are supported normally as any other one, the only difference is that it may change without notice. With that said, you can use the experimental endpoints and if after a while anything fails, it's necessary to confirm if the endpoint is…

Hello Dylan, Thank you for reaching out to Atlassian Community! When a customer is part of an organization, they will always have the option to share or create as private, it's not possible to set the default value or remove the option to create a private request. There are some feature requests suggesting improvements for…

Hello there, Welcome to Atlassian Community! Checking the details of your account, I can see that you are a Jira Software user only and to access the option to create and download the backup it's necessary to be an Administrator. Please, talk to your site administrator to check your permissions and give you access.…

Hello Ayman, Thank you for reaching out to Atlassian Community! When using approvers, currently, there are only the options you mentioned. It's not possible to show approvers based on other approvers. Since approvals are added on status, the workaround would be creating new statuses and add the approvers on each one, so it…

Hello Tom, Welcome to Atlassian Community! It's possible to make the widget to open automatically when accessing a page. We tested here and the following code works correctly: <script add your widget script here </script> <script type="text/javascript"> setTimeout(()=>{ //gets the iframe on which the widget is embedded let…

Hello Chris, Welcome to Atlassian Community! You can find Application Links by going to Cog Icon > Products > Application links. For more details, please check the documentation below: * Using AppLinks to link to other applications Regards, Angélica

Hi Harry, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…

Hello @forrituninfinity, Welcome to Atlassian Community! I saw that you created a ticket with our Customer Advocates and they already reactivated your site. If you are still facing issues or have any other questions, please let us know. Regards, Angélica

Thank you for the details, Connor. Testing on my local site, I was able to replicate the same behavior. When allowing public access to Browse Projects and Add Comments, anonymous users will be able to only add internal comments, and also internal comments will be visible to anyone. There is a feature suggesting that this…

Hello ehor, Welcome to Atlassian Community! The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with GSuite. There is a feature request suggesting the implementation of this ability: * SSO integration with JIRA Service Desk Please, click…

Hello @Emma Liu, Hope you are doing well too! There was a block on the email address you mentioned and also other addresses from the same domain, so I removed it. It was the same error than the previous one: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the…

Hello bhavani, Welcome to Atlassian Community! When creating a ticket in Jira Software and an image is uploaded, it will show the name, time, and image format, so I'm not sure I understood correctly your question. Can you please give us more details about the issue you are facing? Regards, Angélica

Hello hx, Welcome to Atlassian Community! When creating a Jira ticket from Confluence, by default, it will show the Issue type, Issue key, Summary, and Status. It's possible to remove this information and let only the Issue key or other information. After creating the issue, click to edit the page, click on the Jira issue…

Hello James, Welcome to Atlassian Community! The API available for the knowledge base, currently, is the one you mentioned to get the article. There are no other endpoints to get more details like "Requests deflected" and "Articles views", for example, that is the information we can see on the Reports directly in the UI.…

Hello Valentin, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to ask you for other details. Can you please open the developer tools on your browser and check if it shows any other error? Can you clear the cookies and cache and go to the URL again? Is it…

Hello Bev, Thank you for reaching out to Atlassian Community! Checking the built-in reports on the project and also the gadgets on a dashboard, there is no option to show the information about users and groups. Also, I didn't find an add-on that could get this information and turn it into a report. I'm not sure if it would…

Hello Lesly, Welcome to Atlassian Community! When linking a Confluence space to a Service Desk project, all licensed and non-licensed people on the site will be able to search for the pages in the customer portal, and currently, it's not possible to restrict the pages to be visible by only some customers or organizations.…

Hello Jillian, Thanks for reaching out to Atlassian Community! When using Jira Service Desk, agents receive system notifications, which currently it's not possible to edit. Only customer notifications have the option to customize, but for agents, as they receive another type of notifications, there is no option to edit it.…

Hello @Süleyman, Welcome to Atlassian Community! When a Cloud site is created, an Organization is also created and currently, it's possible to create new organizations, but not delete. There is a feature request suggesting this option: * Allow organization administrators to delete organizations Please, click on vote and…

Hello Ariel, Welcome to Atlassian Community! As per the details you provided, it seems that the automation that changes the status is not working properly. By default, when the project is created this automation is also created. Please, go to Project settings > Automation and confirm if the rule "Comment updates reply…