Angélica Luz Atlassian Team

Hello Maithili, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if the issue is happening when you try to create a ticket or a project. I'm asking because you mentioned "Request" on the title but not on the description. Checking the details of the…

Hello Harald, Welcome to Atlassian Community! Checking the reports in Jira, the Burndown reports are available only in line and not bar charts. The add-ons available on our marketplace shows other options for charts, but as per the screenshots, I'm afraid that there is no option for burndown bar charts. For more details…

Thank you for the screenshot, Mayank. Testing here starting a sprint using API, it didn't affect the options on the UI, so what you did shouldn't cause the button and the options to edit sprint to disappear from the UI. Since you are an administrator on the project and is a licensed Jira Software user, you should see the…

Hello Marco, Thank you for reaching out to Atlassian Community! When using a Classic or Next-gen Jira Service Desk project, currently, it's possible to add only one custom email address. There are feature requests suggesting the implementation of such ability: * As an Admin, I would like to be able to configure multiple…

Hello Ashish, Welcome to Atlassian Community! On Jira Software, currently, there is no option to create custom reports. With that said, it's not possible to create reports with the information you need. There is a feature request suggesting the implementation of such ability: * Display Kanban boards throughput in report…

Thank you for the screenshot, Jennifer. I can see that you are using the old view where this option is not available. To enable the new issue view, please go to your Profile picture > Personal settings > Jira labs. After enabling the new view, go to the ticket again and you will have the option to react on comments.

Hello Yatish, I talked to the team responsible for this feature and they told me that it's on the roadmap and it will be implemented in the future, but they are not working on this feature at the moment. 

Hello Harshada, Welcome to Atlassian Community! Checking the details of your site, since there are few users, I was able to check their accounts too and confirmed that the domain of the users you mentioned is verified and it's managed with Atlassian access. That's the reason why they are redirected to login with Microsoft…

Hello Sean, Welcome to Atlassian Community! On next-gen boards, currently, it's not possible to show sub-tasks. There is an option to group by sub-tasks, so it will show on the board, but show with other issue types, it's not available. There is a feature request suggesting the implementation of such ability: * Ability to…

Hello Catrine, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn't able to replicate the same issue. Deleting comments on closed tickets should work normally, there is no configuration that prevents that. With that said, I would like to ask you to open the developer tools on your browser…

Hello Jennifer, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know the page where the emojis are not appearing. Is it regarding the emojis on the comments? Please, let us know more details and if possible, send us a screenshot of where the emojis were…

Hello Rick, Welcome to Atlassian Community! Reading the details you provided, I understood that you can see the updated Description, but when you click to edit the field, it shows different information, please, correct me if I'm wrong. Can you share with us all steps to replicate? If you add a comment using the old view…

Hello Omer, Welcome to Atlassian Community! The "Your work" page on a Jira Cloud site is currently static. With that being said, it's not possible to customize the order of the status or what status will show on the "Assigned to me" tab, for example. There is a feature request suggesting the implementation of such ability:…

Hello Kristina, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to confirm that it's still possible to add the estimation, but it will only be visible if using the old issue view. New issue view: Old issue view: The new issue view still has some restrictions, so the remaining…

Hello Praktikant, Welcome to Atlassian Community! It's possible to share a ticket with more than one organization, but this must be done after the ticket is created. When a customer creates a ticket in the portal, it will show the list of the organizations they are part of and they must select only one, but after the…

On the Access page, click on Manage roles: Then, you can click on the roles to check the permissions and confirm if the Manage Sprints were marked. Both Member and Administrator should have this permission.

Thank you for the details, Chris. I see that you are part of the group site-admins only, so maybe that's why you can't access the option I mentioned. Please, go to Cog Icon > User management and add the group "Administrators" to your profile. After that, you should see the same options shown on the screenshot I sent…

Thank you for the details, Dennis. Do you know if they receive attachments if sending a normal email to them (not from Jira)? Is it happening to all customers? Are they able to see the attachments in the customer portal? If it's a classic service desk project, it might be related to the renderer of the field. If that's the…

Hello John, Welcome to Atlassian Community! Thank you for the details. As a test, can you use the URL below and to check if you are redirected to the project's page or the "Your Work" page? https://xxxxxxx.atlassian.net/jira/your-work https://xxxxxxx.atlassian.net/secure/BrowseProjects.jspa I see that you are the only user…

Hello Wolff, Thank you for reaching out to Atlassian Community! It's possible to use automation to add a value to this field. As per your screenshot, you are using a classic project, so please, go to Project settings > Project automation and create a rule like the one below: Note that, sub-tasks are not visible in the…

Hello Yellalingh, Thank you for reaching out to Atlassian Community! In order to get all users from a site, you can use the endpoint below: * https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-users-search-get curl --request GET \ --url '/rest/api/3/users/search' \ --user…

Hello @aarti rajput, Thank you for reaching out to Atlassian Community! When using Jira Cloud, the priority icons are added to the system settings, so users should be able to view the icon on tickets, even if they don't have access to the ticket where the icon is attached. On the new issue view, currently, it's not…

Hello @tem, Welcome to Atlassian Community! When we watch some issues, the only way to not receive updates anymore is by not watching them anymore or if the administrator disables outgoing emails. Currently, there is no option on the profile to disable the notifications when using Jira Server, but since you don't want to…

Hello Jorik, Welcome to Atlassian Community! Reading the details you provided, the best option, in this case, is to group customers in organizations. I understand that you would like to filter by email domain, but currently, there is no option on JQL to filter by that. To create a report, go to the desired project and…

Hello Crisan, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and it was already closed. They suggested to export the users from the Cloud site and then importing using an add-on since the functionality to import only users is not available. I'll share the links…

It's possible to change the color of the Epic, but not to show it's status on the Roadmap, so I'm afraid that the feature you need it's not available. Below is the list of the open feature requests regarding Roadmap: * Jira - Open feature requests

Thank you for the details, Mayank. I was able to replicate the issue by editing the role on the project and removing "Manage sprint" permission. The roles created by Jira can't be edited or deleted, so maybe another administrator created a new role for Administrators, and the permission to manage sprint was removed.…

Thank you for sharing the screenshot. The processing log shows new tickets but also replies but it seems that the replies are not evening being received by Jira. If it would, the "Mail subject" column would show, for example, "Re: TEST-123 Sample ticket" informing that it was a reply for the ticket "Sample ticket" and…

When creating a brand new Jira Service Desk site and on the onboarding page it's selected that you never used Jira before, it usually creates a Demo project where it contains sample data for reports, for example. This project is not available to create after that. If you don't want to create a brand new Jira site for…

Hello Laura, Welcome to Atlassian Community! Thank you for sharing the screenshot. I can see that you are using Advanced Roadmaps and the option to export the Roadmap as an image is available for the Roadmaps on a Jira Software next-gen project. With that said, on Advanced Roadmaps, you can export a CSV or Share a…