Angélica Luz Atlassian Team

Hello @Be Victoryus, Welcome to Community! Allow me to step in and share with you that currently, it's not possible to reuse a project key in Jira Cloud. When deleting a project, even if all the information is removed from the UI, the key is retained in the database, that's why it shows an error informing that a deleted…

Hello Pavel, Welcome to Atlassian Community! I see that you created a ticket with our support regarding the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello @Nguyễn Quang Minh, Welcome to Atlassian Community! I see that you are adding a user through the People's page and it should work sending an invite for the user. As the error doesn’t say anything about what happened, can you please open the developer tools on your browser and check on the Console tab if it shows any…

Thank you for the information, Abirami. Could you please add the error again? I see that you posted the link to this question instead of the error. Checking the details previously shared, we have some assumptions: Back in February, it was announced a change regarding the hosting location of all.js. For more details, please…

Hello Lawrence, Thank you for reaching out to Atlassian Community! When using the satisfaction survey, currently, there is no option to customize the labels. There is a feature request suggesting the implementation of such ability: * Customize the Service Desk satisfaction survey labels There are also other suggestions…

Hello @shannon.bednowicz, Thank you for reaching out to Atlassian Community! When creating a ticket via email, the only fields that will be filled are the Summary (Subject) and Description (Body). Currently, there is no option to set the priority via email, so when the customer sends an email to the Service Desk, it will…

Hello Sofia, Thank you for reaching out to Atlassian Community! On Jira Service Desk Cloud, currently, it's not possible to approve/decline from the email notification. The approver must go to the agent view or customer portal in order to do that. There is a feature request suggesting the implementation of such ability: *…

Hello Rune, Welcome to Atlassian Community! When it comes to the Customer portal, currently, there are no many options for customization. The Requests' page doesn't have option to change the width or add/remove columns. With that said, since the issue key has many characters, it will show as the screenshot you added. There…

Hello Scott, Thank you for reaching out to Atlassian Community! Testing moving tickets from a classic project to a next-gen project, they are mapped correctly to the backlog. When bulk moving tickets, we must select the project, issue type, and status, so it was moved correctly to the backlog, so if the tickets are without…

Hello Michal, Thank you for reaching out to Atlassian Community! On Jira Cloud, currently, there is no option to export automation logs (Automation and Project automation). Searching for features, I didn't find any requests regarding exporting logs. With that said, we can create a feature request suggesting this, but we…

Hello @XefierGames, Thank you for reaching out to Atlassian Community! The add-on you mentioned is specific for Server and searching for similar add-ons, I didn't find any option for Cloud. With that said, I'm afraid to say that there is no add-on or workaround to create issues directly on an active sprint's board. If you…

Hello @Jamal.Westfield, Welcome to Atlassian Community! The components' descriptions can be viewed only on the components' page. Currently, it's not possible to view it on the form when creating or viewing a ticket, for example. There is a feature request suggesting improvements for that: * Display the description of…

Hello Malik, Thank you for reaching out to Atlassian Community! To prevent new users from getting a license for products, you can deactivate this option and then, users will have access only to products you add them. Please, go to Cog Icon > User management > Product access and deactivate this option for Opsgenie. After…

Hello @ARIEL SALOMON, I saw that you created a ticket with our support regarding this issue and they already helped you. If there is anything else we can do, please let us know. Regards, Angélica

Hello Susan, Welcome to Atlassian Community! The notification for watchers is from the system and this type of notification has no option to change the font type, size, or any other type of customization. Is this happening to other users? When did this issue start? Is this happening only with the emails from Jira? Regards,…

Hello Jessica, Thank you for reaching out to Atlassian Community! The error "Current user is not active" means that they already have an account on the site, but their account is inactive. Please, go to User management > Jira Service Desk to confirm if those accounts are active on the site. If not, please activate them so…

Hello Ann, Thank you for reaching out to Atlassian Community! The Satisfaction report on Jira Service Desk, currently, it's not possible to export. There are feature requests suggesting the implementation of such ability: * Export Satisfaction Report * Ability to export "Team" reports Please, click on vote and watch to…

Hello Vito, Thank you for reaching out to Atlassian Community! For customers to be able to access a Service Desk project in the customer portal, they must be added to the Customer's page in the project. If they are already added and can access the portal but can't see the ticket, it's necessary to confirm if the request…

Hello Saul, Welcome to Atlassian Community! I believe that you are trying to get the list of the users of the site, please correct me if I'm wrong. If that's the case, the correct endpoint is /rest/api/3/users/search * https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-users-search-get curl…

Hello Julio, Thank you for reaching out to Atlassian Community! When using the automation to alert agents, they should receive a notification, unless they have disabled notifications for mentions. If the automation only adds a comment without mentioning anyone, then they would only receive a notification if they are…

Hello Brett, Thank you for reaching out to Atlassian Community! On the new issue view, it's still possible to see related articles or create new articles from the ticket. We didn't receive your screenshot, but I believe you are talking about the feature below: If that's not the case, please attach the image again for us to…

Thank you for the details, Catrine. Since you are using a classic project, I believe that this issue is related to a bug: * Incorrect error message shown when deleting a comment on new issue view If the workflow is shared between projects, that's probably why it's happening to several classic ones. Please, check the…

Thank you for the details and screenshots, Nareshkanna. Can you check with your administrator if there are no updates for this add-on? Also, to be honest, I didn't find this add-on on our marketplace, so I'm not sure what can be causing this issue, because I couldn't test. Please, talk to your administrator and also, let…

Hello Candy, Welcome to Atlassian Community! The page that customers are redirected when they log in, currently, it's not possible to change. In the article, I used a brand new account and those are the results if a customer is part of only one project or multiple projects. There are some feature requests suggesting…

Hello Carl, Welcome to Atlassian Community! The steps that Jack mentioned are directly in Jira and not Slack. I see that you are not an administrator on the Jira site, but I believe that you can remove the app from your Slack or to disable notifications. Can you see the same option as the screenshot below? If so, you can…

Hello @Yaniv Dayan, Welcome to Atlassian Community! When using Jira Service Desk cloud, there is no option to change ticket information through email. What you can do is to create automation rules that will change to a specific status when a customer replies, for example. * Powerful, no-code automation now available to all…

Hello @Terence Tou, Thank you for reaching out to Community! Allow me to step in and help you with this issue. You are using the correct link to update your account. The URL that Jack mentioned is the place where you can access all details of your account and the sites where your account is active and the tickets you are…

Hello Christer, Thank you for reaching out to Atlassian Community! Checking the details you provided, I'm afraid to say that this issue is related to a bug: * Error data format when start sprint with language Swedish Please, click on "This affects my team" and also watch to receive updates about the bug. Currently, the…

Hello there, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about how this excel file is related to Jira. Are you trying to import this data into a Jira project? Are you using an add-on like Jira Cloud for Excel? Please, give us more details about how would…

Hello @Suporte AGTI, Thank you for reaching out to Community and for sharing the screenshots. I see that you already created a new project, but as per the screenshot the field "Pendências linkadas" is hidden and no value was added to the field. When a field is hidden on a request type form, it's necessary to add a value,…