Angélica Luz Atlassian Team

Hello Andre, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they already helped you by mentioning the name of the site administrator that can fix the issue. If there is anything else we can do to help, please let us know. Regards, Angélica

Hello Stuart, Welcome to Atlassian Community! Testing on my local site, I was able to use the clear formatting (in my case, using command + \) when selecting some formatted text. Are you using the old or new issue view? Is it happening to a classic or next-gen project? Is it affecting other users? Also, what browser are…

Hello Erica, Welcome to Atlassian Community! Testing on my laptop with the latest version, I wasn't able to replicate the same issue. There was one notification as well, but once I read it, the number one disappeared. Can you confirm if it's updated? If not, please update to the version is 106.0.0 (106.0.225). Regards,…

Peas are the worst, peas are the worst, I hate looking at peas, I wanna smash it.

Hello @MJ Admin, Thanks for reaching out to Community! Testing on my local site, I was able to confirm that, when the menu is not visible, it is because the board is related to a next-gen project and it's expected that you can't delete. I was able to replicate the same issue that you are facing, a project was deleted but…

Hello Sandy, Thanks for reaching out to Atlassian Community! When a domain is claimed on an Organization, users will receive a notification informing that the administrator manages their Atlassian account and they won't be able to change their email address or full name. Currently, it's not possible to disable this…

Hello @huimin.liu, Thanks for reaching out to Community! I would like to add that, if you are using a next-gen project, you can go to Project settings > Issue types and drag and drop the fields, in case it was not added to the issue type and then, click on Save changes. If you are using a classic project, please follow the…

Hello Marie, Thank you for reaching out to Atlassian Community! To check the articles and how many likes it received, you must click on the number on the columns. The results will depend on what you select on "Show". Please, give it a try and let us know how it goes. Regards, Angélica

Hello @Mitchell Jeppesen, Thanks for reaching out to Community! Just for a better understanding of the issue, I would like to know if you and your team are not receiving notifications only for Issue Created. Is it working for other types of notifications, like, issue transitioned, comment added? Also, by default, we don't…

Hello @ravindra will, Welcome to Atlassian Community! The name of the columns on a report is based on the Series, so if you meant that Request participants are not showing it's because a Serie for that was not created. If possible, share with us a screenshot of the entire report, showing the series so we can better…

Hello Süleyman, Thanks for reaching out to Community! I would like to share with you our documentation regarding changing the site URL: * Changing the cloud instance URL address or migrating to a new cloud instance As Jack mentioned, you need to contact our support, but since you are on a Free plan, you may contact our…

Hello Signe, Welcome to Atlassian Community! Checking the logs, I was able to find some issues related to status Blocked, In progress, Ready for test: {"message":"{\"errorMessages\":[\"Something isn't letting us move XX-XX to In Progress. Ask your project administrator to check the workflow settings and transition…

Hello Oleg, Thank you for reaching out to Community! I can see that Kirill's account is deactivated on your site. To activate the account again, a site administrator must go to Cog icon > User management and click on "Grant site access" for the affected account. Also, as Jack mentioned, since here is a public forum, it's…

Hello Sagar, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us a screenshot of the error. Searching for similar cases, I didn't find anything that could help us, so please, share a screenshot and the steps you are following, so we…

Hello @[deleted], Welcome to Atlassian Community! The most common cause when a customer is not receiving notifications from Service Desk, is that the request type is empty on the ticket. Since the ticket is created by email, the request type should be filled, but if it was moved to another issue type, the request type will…

Hello @Origin_Data, Welcome to Atlassian Community! I can see that you were able to add 2 new users and currently, your Confluence and Jira Software have 5 licensed users. The error you were facing could be related to Service Desk, because when inviting an user, if the three products were selected and one of them already…

Hello @Tom Bowden, Thank you for your question. This is actually not possible, because for customers to see the articles and don't count as a licensed user, the space must be linked to a Service Desk project and it's necessary to add them to the project so they will have permission to see the articles. Since it's not…

Thank you for the details, Adam. I see that you are trying to add on the workflow, but the option is actually available on Project automation. Please, give it a try and let us know how it goes.

Hello Ben, Welcome to Atlassian Community! I added your questions and my replies for each one below: Can we embed chat services into our website and how does that merge with tickets? If you mean to add a chat on the customer portal, this is currently not possible. There is a feature request suggesting this option: *…

Hello Akshara, Thank you for reaching out to Atlassian Community! When using Jira Service Desk, it's possible to add categories which will appear before customer can create a ticket. With that said, you can add the FAQ in a category so customers can view it before clicking on "Need to raise a request?". * Categorize…

Hello Kamran, Welcome to Atlassian Community! On Jira Service Desk Cloud, currently, there is no option for administrators to change customers' email addresses. With that said, also, there is no API that allows such ability. There is a feature request suggesting the implementation of this option: * Change the customer…

Hello Tom, Welcome to Atlassian Community! Testing on my local site, I wasn't able to add a table to the Description field as default value as well. Using the shortcut or copying/pasting the table to the default value also doesn't work. With that said, I created a feature request based on your question: * Add the same…

Hello @Sơn Đàm, I was able to confirm that you are a licensed Jira Software and Confluence user on the site. Since you don't know who are the site administrators and we can't mention here because is sensitive information, the best option is to create a ticket as Jack mentioned. You are site administrator of other Cloud…

This feature is available for Service Desk Server version 3.12.x and above. For more information, please check the release notes below: * JIRA Service Desk 3.12.x release notes

Hello @Zofia Safteruk-Przybysz, Thank you for reaching out to Community! The case was regarding Tempo and it was for Jira Server. Since you are using a different add-on and a next-gen Cloud project, the best option is to create a new question, which I saw you already did and someone is already helping you. Regards, Angélica

Thank you for the details, Vito. You mentioned that the request type was not filled for requests created by email, but it should be by default created with a request type. Are you using the email handler directly in the SD project? If not, it's recommended to use, so customers with access to the project can create tickets…

Each feature will depend on many factors to be implemented. Please, check our policy for more details: * Implementation of New Features Policy There is another roadmap with more options available on our Premium plan. Maybe you can create a new Jira site trial and check if Advanced Roadmaps has the customizations you need:…

Hello @Mahendra Prajapati, Welcome to Atlassian Community! Allow me to step in and share with you, in case you are talking about Atlassian Organization and not Service Desk Organization, that currently, it's not possible to delete the Orgs. When a Cloud site is created, an Organization is also created and it's possible to…

Hello Adam, Thank you for reaching out to Atlassian Community! Reading the details you provided, I believe that an Automation should work. It's possible to create one that, when an issue is created, if the field X has a specific value, then select to edit the issue and add a value to the Approvers' field. If there are many…

Hello @Crisan Hristea Carolina Sarah, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…