Angélica Luz Atlassian Team

Hello Andrea, Thank you for reaching out to Atlassian Community! When a domain is claimed on an Organization, users will receive a notification informing that the administrator manages their Atlassian account and they won't be able to change their email address or full name. Currently, it's not possible to disable this…

Hello Tamizh, Welcome to Atlassian Community! I'm not sure I understood your question correctly, so I wonder if you could give more details about what you want to enable. Since you mentioned about approvals, please check the documentation below and let us know if you have any questions. * Introducing Approvals in Jira…

Hello Jithin, Welcome to Atlassian Community! Checking your email on our tools, I was able to confirm that there are no blocks or bounces on our side. Also, I would like to let you know that, by default, we don't receive updates about our own changes in Jira, so if you are the reporter and assignee of a ticket and you add…

Hello @Kamran786, Thank you for reaching out to Atlassian Community! When creating customers, currently, it's not possible to add any other information about them. There is a feature request suggesting the implementation of such ability: * Ability to store additional information about customers Please, click on vote and…

Hello @Anuj Gupta, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support and they are already helping you with this request. To avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…

Hello Chris, Thank you for reaching out to Community! Just for you to better understand the permissions of an administrator, I would like to explain the differences between the main admin groups. Site and Org admin: Has permission to manage users, products, and any other information on the User management's page.…

Hello Daisuke, Welcome to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you are facing issues when trying to login. I'm asking because you didn't mention any error, so I would like to know more details. Also, I saw that your domain was claimed and it was probably with GSuite,…

Thank you for the screenshots. I've sent your post for the team responsible for the app to check if there is any bug related to notifications. As a test, can you please go to Mac's System preferences > Notifications and disable the Badge app icon? Please, give it a try and let us know how it goes.

Hello @Macsay_Consulting, Thank you for reaching out to Atlassian Community! I can see that you are using a Jira Free site that has a limit of 10 licensed users. What may be happening is that, when migrating, there are more than 10 users receiving the license and when the 11th user is migrated, the error appears. The best…

Hello Kelly, Thank you for reaching out to Atlassian Community! I believe that the documentation was not updated with the steps for the new navigation bar in Confluence. To find the Watches menu, please click on your Profile picture > Settings > Watches. Please, give it a try and let us know how it goes. Regards, Angélica

Hello @Aashiq_Ahamed_N, Welcome to Atlassian Community! What @repi commented is correct. When finding a bug, you can let us know the error and the steps to replicate. Then, we will test here to confirm the bug and we will create it on jira.atlassian.com. Please, let us know the details of the bug and the steps to…

Hello Akshara, Thank you for the details. I understand that you would like the page to open directly when clicking on the category, but it's not possible to configure that. Customers will have to click on the category to list all articles and click on the article to view its content.

It's expected that it will be listed because it shows all the history of the sites linked to your account, so to remove it, please click on "Archive".

Hello Amir, Welcome to Atlassian Community! Boards can be created separately on a profile or also linked to a Classic project. Are there any classic projects on your site? If there are only next-gen, it's expected that it won't appear on the list to move the board, because next-gen is independent and can have only one…

Hello Teja, Welcome to Atlassian Community! The steps that you follow are indeed the only option for customers to login using SSO since the option is not available in the customer portal. Are the customers logging in through xxxxxx.atlassian.net directly or still using the customer portal…

Hello @Alex Hoffman, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, can you please let us know more details about what do you need to show on Confluence? If it's related to what Gabriela mentioned, please follow the steps of the documentation below: * Insert the Jira issues…

Hello there, Thank you for reaching out to Atlassian Community! Currently, to edit notifications on Jira Server, you need to use the velocity templates. You can find all the steps on the documentation below: * Customizing email content (batched notifications) We have a feature request suggesting to add an email template…

Hello Harry, Thanks for reaching out to Community! When customers are added to a project and the project is linked to a Confluence space, they will be able to see all the articles from the space, unless the articles in Confluence are restricted. If you restrict pages in Confluence, only licensed users will be able to view…

Hello Carolynn, Thank you for reaching out to Atlassian Community! This issue is actually a bug and there are many things that can cause the error: * Unsupported content with the new editor In the case from this thread, what was causing was nested bullets within a macro. Turns out the issue was nested bullets within a…

Hello @gaynor.dolman, Welcome to Atlassian Community! Regarding the feature request for the Automation in Service Desk, there is no update. If you are using Project Automation (former Automation for Jira), it's possible to share the same rule between projects. If there is anything we can help with, please let us know.…

Hello @Tab_2020, Thank you for reaching out to Atlassian Community! It's possible to show the releases using the Jira macro on a Confluence page. Can I display all releases? If you mean to show all tickets that have a release, you can use: fixVersion is not EMPTY Can I display only releases that are marked as "unreleased"?…

Hello John, Thank you for reaching out to Atlassian Community! When a Cloud site is created, an Organization is also created and currently, it's possible to create new organizations, but not delete. There is a feature request suggesting this option: * Allow organization administrators to delete organizations Please, click…

Hello @jsalazar, Thank you for reaching out to Atlassian Community! I see that your site has Jira Service Desk and Software, so just to make sure you will be able to share the ticket, I'll add the steps for both. If you are using Service Desk, as @Gökçe Gürsel {Appfire} mentioned, you can add them as participants, so they…

Hello @NSI Atlassian global account, Thank you for reaching out to Atlassian Community! When it comes to attachments, currently, it's not possible to remove the ability to upload files from Dropbox, Google Drive, or Giphy. There is a feature request suggesting the implementation of this ability: * Disable 3rd party…

Olá Ingrid, Obrigada por entrar em contato com o Community! Veriquei seu email e havia um bloqueio. Abaixo está o erro encontrado: 550: 550 5.4.1 ...@... Recipient address rejected: Access denied [SN1NAM02FT021.eop-nam02.prod.protection.outlook.com] Eu removi esse bloqueio e agora você irá receber as notificações, caso…

Hello Andy, Thank you for reaching out to Atlassian Community! When using Jira Service Desk, currently, it's not possible to add a group as approvers. There are feature requests suggesting the implementation of such ability: * Add groups as a configurable entity for Approvals * Add the ability to select approver groups in…

Hello Stacey, Welcome to Atlassian Community! I believe you can start with our documentation that it's valid for Free, Standard, and Premium. * Jira Service Desk Cloud documentation The configuration is basically the same, but the Free plan has some limitations. You can find more details here: * Limitations in Jira Cloud…

Since their domain is verified, they must contact the owner of the domain lxxxxxxxxxk.com to fix this, otherwise, it will be necessary to use another email address to access your site.

Thank you for the details, Süleyman. Since only our support can rename sites, I believe that the best option would be to create a backup and delete the sites, that it's something you can do from your end. To cancel both subscriptions, you need to go to my.atlassian.com/product and click on "Cancel subscription".

Thank you for the details, Bartosz. If all the notifications are disabled, then it's expected that customers won't receive updates about comments. I tested here disabling only the Customer-visible status changed and the notification works. Please, enable "Public comment added" for customers to receive notifications about…