Angélica Luz Atlassian Team

Hello Martin, Thank you for reaching out to Atlassian Community! When adding new users to a Jira site, the welcome pop-up will appear on their first login. Currently, it's not possible to disable that. There is a feature request suggesting the implementation of this ability: * Ability to disable the "Welcome to Jira"…

Hello Eddie, Welcome to Atlassian Community! Thank you for all the details of your use case. When using Jira Service Desk, there are some configurations that may prevent customers to share their requests with people that don't have an account on the site or don't have permission on the project. If the customer wants to…

Hello Jean, Welcome to Atlassian Community! It's possible to add participants that don't have an account, but when doing that, an account will be created for them. To allow this, it's necessary to let the project open, so anyone can be added to the tickets. Go to Project settings > Customer permissions (classic project) or…

Hi Dominik, It depends on the settings, do you mean the issue types? I believe that it's better just removing from the project instead of deleting. Just make sure to move the tickets to the correct issue type in German before removing the issue type in English from the project.

Hello Michael, Welcome to Atlassian Community! On Jira, currently, there is no option to copy or clone an entire project, but it's possible to create a project with a shared configuration. * JIRA Service Desk: 'Create with shared configuration' feature Also, there are some feature requests suggesting improvements for that:…

Hello Kunal, Welcome to Atlassian Community! In order to verify a domain, it's necessary to be a site administrator and also an Org administrator. I see that you are an Org administrator, so you should be able to access the Organization. If you click on the name of the Organization, are you redirected to the page below?…

Hello @Yashwanth Kumar Sarika, Welcome to Atlassian Community! When using backlog + sprints on a next-gen project, it's expected that all new tickets will be listed in the backlog, this is not an issue. On the backlog we can create, start and plan future sprints, so when a new ticket is created, it will be listed on the…

No problem, Miyoung. Thank you for the screenshot. The comment box she is using is from the customer portal and the mention doesn't work on this page. There are feature requests suggesting the implementation of such ability: * As a customer I want to be able to mention specific people easily in comments and descriptions *…

Congratulations @Nic Brough -Adaptavist-! It has been a pleasure working with you here in Community. Thank you for all your help :D and Happy Birthday!!!!

Hello @Поддержка пользователей GetMark, Welcome to Atlassian Community! Thank you for the details. You mentioned that it was working before, so I would like to know if there was any message on the email audit logs. Can you please click on View logs > Connectivity log to check if there is any other information? What option…

Hello Christian, Welcome to Atlassian Community! In order to delete your Atlassian account, you will need to first cancel your Cloud subscription. I believe that the error you are facing is that you can't delete your account because you are the main billing, please correct me if I'm wrong. Please, go to…

Hello Monika, Thank you for reaching out to Atlassian Community! When a Confluence space is linked to a Service Desk project, the articles will be visible to all customers in the project and for any request type. It's not possible to restrict access to articles depending on request types. For more information, please check…

Hello Rameez, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know the browser you are using. Did you test using another browser? Is this issue happening if you change the zoom? Are you the only user facing this issue? Regards, Angélica

Hello Santiago, Welcome to Atlassian Community! Checking the domain on our tools, I found blocks for two email addresses. 550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual mailbox table I removed it and now they should receive the invitation email. Please, resend the invite and let us know if it works.…

Hello @Beibit Seitzhapar, Welcome to Atlassian Community! When using a Cloud site, it's possible to change the language for the entire site or change the language on the profile. Reading the details you provided, it seems that you changed the language on Cog Icon > System > General configuration, please correct me if I'm…

Hello Diana, Welcome to Atlassian Community! Next-gen projects are independent of other next-gen and classic projects, so the custom fields, workflows, permissions are not shared between them. Currently, it's not possible to clone or duplicate a next-gen project. There is an option to create a project with a shared…

Thank you for the details, Kenneth. Checking similar cases, the best option would be to start a free trial of the Standard or Premium plan. If it doesn't work, then please, contact our Migration support on support.atlassian.com/support, so they can access your site and wipe all the data, before a new migration and also, it…

Hello @mweber and @Sarah, Thank you for reaching out to Atlassian Community! When using Advanced Roadmaps, you can export a CSV or Share a read-only view. For more detailed information, please check the documentation below: * Sharing roadmaps * Exporting reports to CSV Regards, Angélica

Hello Mitchell, The configuration is basically the same. Of course, classic projects have more settings, but notifications should work normally for a next-gen one. Have you confirmed if you are not using the same account for the reporter and assignee of a ticket on a next-gen project? Please, check on Notifications >…

Hello @Milan Mainassy, Welcome to Atlassian Community! When working on a backlog or a board, currently, it's not possible to automatically refresh it. There are feature requests suggesting this improvement: * Add automatic refresh on backlog update * Agile board should refresh automatically whenever someone moves a card or…

Hello @John Pablo Sedo Mejia, Welcome to Atlassian Community! As Nic mentioned, for Jira Cloud, there are no options to add a custom domain. There is a feature request suggesting the implementation of such ability: * Allow custom domains for Cloud apps Please, click on vote and watch to receive future updates and check the…

Hello Amr, Thank you for reaching out to Atlassian Community! Reading the details you provided, it seems that the tickets are getting duplicated. When a customer creates a ticket, they receive notifications about comments, status, for example, and if they share this notification with someone that doesn't have permission on…

Hello Aaron, Welcome to Atlassian Community! When using Jira Service Desk, mainly when testing, it's important to use different accounts for assignee and reporter, because by default, we don't receive updates of our own changes. If the comment is public and the request type on the ticket is correctly filled, the…

Hello @Ginevra M, Thank you for reaching out to Community! Another thing you can check is if Project B is a next-gen project. Next-gen projects are independent and only works with the board already created when the project is created. With that said, it's not possible to move a board to a next-gen project. If that's not…

Hello Cody, Welcome to Atlassian Community! Testing here, we were not able to get the results you mentioned. On the JQL, there is nothing we can use to show tickets resolved by someone that is not the assignee. The workaround would be using some add-on with more options to filter issues. Here are some options that you can…

Hello @Capital Careers, Welcome to Atlassian Community! Checking your domain on https://domain-check.atlassian.com/, it shows that DKIM and SPF records are missing. After verifying the domain, it's necessary to follow the steps of the documentation below and then, it will be possible to change the notification email…

Thank you for the details, Teja. I'm not sure I understood correctly, so I would like to clarify what was done. On the question, you mentioned that you migrated their accounts to Atlassian account, but on your reply, the steps seem related to self sign up, that they are creating their own accounts when accessing your site.…

On Confluence, currently, it's possible to watch the page or the entire space. There is a feature request suggesting the option to watch a page and its child pages: * Watch Page and Children Please, click on vote and watch to receive updates about the feature.

Thank you for the details, Michal. I created the feature request based on your post: - Ability to export Automation Audit logs Please, click on vote and watch to receive future updates.

Thank you for the update, Erica, I'm glad that it's working. I received a response from the team responsible for the app and they said that, if you are using more than one account, it means that there are unread notifications from one of the accounts. I see that you are a user on two Cloud sites, so if you read all…