Angélica Luz Atlassian Team

Hello @Tony Tutt, Thank you for reaching out to the Atlassian Community! In order to show the Roles, it’s necessary to check “Project role”. After that, you will be able to select them. Hope this helps! If you have any other questions regarding this matter, please let us know. ​​Kind regards, Angélica

Hello @Dave Hattig, Thank you for reaching out to the Atlassian Community! When it comes to the customer’s email address, currently there are no options for the admin or the customer to make such change. There are feature requests suggesting improvements for that: Change the customer e-mail address Allow customers to…

Hello @田向南, Welcome to the Atlassian Community! The auto-submitted: auto-generated header is generated when emails are auto-forward or redirected and it causes Jira to reject those emails For more information about this, please check the ticket below. Also, vote and watch to receive updates from our product team: As an…

Hello @Eivind Bendiktsen, Welcome to the Atlassian Community! When it comes to invitations, it’s currently not possible to change the email address for customer or user invites. There are feature requests suggesting improvements for that: Service Desk Invitation Should Send As the Custom Project Email Address Change invite…

Hello @Jeff Bartlett, Welcome to the Atlassian Community! When it comes to filtering approved tickets or tickets that are still pending someone’s approval, the ticket will only disappear from the list if everyone approves. There are some bugs that affect the approval feature: Jira keeps asking a user for approval who is…

Hello @Nancy Rodriguez Garcia, Welcome to the Atlassian Community! In order for customers to be able to share tickets with other customers, it will depend on the permissions. - If the CCd people already have an account and permission on the project: The customer permissions must be set to Customers can search for other…

Hello @Nikolaos Fikas, Thanks for reaching out to Community! I answered you on this other thread: Some users not receiving email notification I will post the details here in case you haven’t received the notification: Checking your domain on your tools, it only returned 2 affected email addresses. 550: 550 5.1.1 ...@...…

Hi Olga, The bug is still on “Gathering impact”, so we don’t know when it will be fixed. Thanks for sharing the screenshot, you already clicked on “This affects my team”, that’s why the option is not visible anymore.

Hello @Deepak Gangavarapu, Welcome to the Atlassian Community! Checking the details of your site, it’s currently active. Also, I saw that you created a ticket with our customer advocates and they asked some questions to better help you with this request. If you are still facing this issue, please, let us know more details…

Hello @Thiago Oliveira, Thank you for reaching out to the Atlassian Community! Checking the details of your site, I can see that there is only one licensed Service Management user, so the issue you are facing might be related to that, since you are not part of the default group that gives permission to Service Management.…

Hello @csannicolas, Thank you for reaching out to the Atlassian Community! When getting issues from Jira via the Jira Cloud for Sheets app, it’s expected that it will overwrite all the cells and lose the format, because every time it refreshes, there may be new lines, different results, so it’s not possible to keep the…

Hello @felix.weber, Thanks for reaching out to the Community! I checked the ticket and it was closed due to inactivity, so we are not sure if the issue was ever resolved. There were some suggestions regarding smart values that you can try: [~accountid:{{issue.fields.customfield_XXXXX.accountId}}]…

Hi Olga, You need to be logged in on https://jira.atlassian.com/ to view the option. Once you log in, you will be able to see the “This affects my team” and also the watch option on the right side. There are many factors that our dev team takes into consideration to fix the bugs. For more information, please, check our…

Hello @O_G_, Thank you for reaching out to the Atlassian Community! When it comes to Checkboxes/Select List custom fields, it’s not possible to select all values at once. There is a feature request suggesting this improvement: Add ability to edit multi-value select field with all available options Please, click on vote and…

Hello @Olga Toverovskaya, Thank you for reaching out to the Atlassian Community! According to the details you provided and also the bug ticket you mentioned, we believe that the issue you are facing is related to another bug. We saw you posted a new question and mentioned that the Jira version you are using is v8.1.x and…

Hello @Tosin.Ojikutu, Welcome to the Atlassian Community! When clicking on a Fix version through a ticket, it’s expected that the user will be redirected to the issue navigator instead of the Releases page. It was reported as a bug years ago, but it was closed as “Won’t fix”: Fix Versions on the View Issue page redirect to…

Hello @Kerrie, Thank you for reaching out to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the same behavior. At the moment I click to open a ticket, I’m able to scroll using the arrows on the keyboard,, but once I click to edit a field, then I’m able to only scroll up and down using the…

Hello @Hazar Ozaltindere, Welcome to the Atlassian Community! Just for a better understanding of the issue, I would like to know more details about your project and the field type. Are you using a team-managed or a company-managed project? What is the type of the custom field “Developer R”? Is it happening if you select…

Hello @Sarah Hord, Thank you for reaching out to the Atlassian Community! Just for a better understanding of the issue, I would like to know if you are creating a custom report from the project itself or if it’s a custom report from an add-on. On Jira Service Management reports, you can change the date range by clicking on…

Hello @Ben, Thank you for reaching out to the Atlassian Community! On Jira Service Management, when a customer is manually added by an admin or agent, they will show under Project > Channels & People > Customers and also Project settings > People. If a customer creates their own account through the portal or via email,…

Hello @[deleted], Welcome to the Atlassian Community! When using the widget, currently, it's not possible to pre-populate fields. We understand that you would like their account to be automatically added to the field, but this functionality is not supported, they will have to type their email address. There is a feature…

Hello @Jonathan Kuendig, Thank you for reaching out to the Atlassian Community! The issue that you are facing is related to a known bug. For more detailed information, please check the ticket below: Copying content from Slack into a text field might result in error Please, click on “This affects my team” and also watch it…

Hello @Mayank Mangal, Welcome to the Atlassian Community! I saw that one of your teammates created a ticket with our support regarding the same issue and this is related to a bug. At Next gen project , Using "Send Email" action and set the "To" as "Approver" or "Pending Approver" doesn't work This bug only affected…

Hi @Alykhan Virani, Welcome to the Atlassian Community! Only a site administrator can remove users from a site. I see that there is one site with Jira Software free where the site-admin is not active within the last 30 days, so I suspect it’s the site you are talking about. In this case, since the domain is the same as…

Hello @Jagadeesh Kumar, Thank you for reaching out to the Atlassian Community! The behavior you are experiencing is expected. If the user selects the option “Only you and admins”, it’s expected that the API won’t return their email address, even if it’s an administrator using the API, but as an administrator, you will be…

Hello @Ben, Thank you for reaching out to the Community! When the portal is open for anyone, the field will automatically appear, it’s not a normal custom field that can be removed from the screen, so it will not be possible to disable it. There is a feature request suggesting the implementation of this ability: Allowing…

Hello @Gábor Kollár and @Alessandro Trinca {Arnould}, Thank you for reaching out to the Community! In order to delete customer accounts, it’s necessary to be a site administrator. If you have this permission, you need to go to Cog icon > User management. Click on Jira Service Management on the left side and then search for…

Hello @jack.volkov, Welcome to the Atlassian Community! Testing on my local site on a team-managed project, I wasn’t able to replicate the same issue. When there are one or more attachments on a ticket, it’s possible to click to show or hide it from the card. Also, it’s possible to hide all cover images by clicking on ººº…

Hello @Carl Trimboli, Welcome to the Atlassian Community! I’m not sure I understood your request correctly, so I would like to know if you can share with us an example. On Jira Service Management Cloud, customer accounts are local, so they need to have one account on each Cloud site so they can access the customer portal…

Hello @Social Streets C.I.C, Welcome to the Community! Checking both of your email addresses, none of them were on the suppression list. I also checked the domains on our tools and there were no blocks. Further checking, there were delays in delivering emails, but it now shows that it was delivered and opened. The delay…